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Capistrano Mazda - Service Center

San Juan Capistrano, CA

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546 Reviews

546 Reviews of Capistrano Mazda - Service Center

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August 11, 2020

Efficient delivery of hard to get trailer hitch and bike rack including installation. Vehicle service was completed at the time promised. Loaner car provided was appreciated. More

by SJMORABITO
Recommend Dealer
Yes
Employees Worked With
Alex, Alex Hernandez
Aug 12, 2020 -

Capistrano Mazda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Capistrano Mazda. Kate

August 07, 2020

Great service! On time, gave me a loaner which was unexpected, finished quickly, and no surprises with service or billing. I was very happy with the whole experience. More

by KB
Recommend Dealer
Yes
Employees Worked With
Alex Hernandez
Aug 09, 2020 -

Capistrano Mazda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Capistrano Mazda, we look forward to having you as one of our valued customers for many more years to come! Kate

August 06, 2020

Overall good service The folks at the Capistrano Mazda dealership have always been professional and helpful. We are always satisfied with the service they provide us. Ou More

by frank.fossati
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Hernandez
Aug 07, 2020 -

Capistrano Mazda responded

Hi Frank and Connie, thank you for your wonderful review! We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Kate

August 04, 2020

Everyone was polite and kept me informed My car was taken to the dealership due to a possible coolant leak. Mazda called me and told me the entire engine had to be replaced and that it was a More

by kathyjnelsonrn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel is the only person I talked ith
Aug 05, 2020 -

Capistrano Mazda responded

Thank you so much, Kathym for your kind words, and for taking the time to leave us this wonderful feedback! Kate

August 04, 2020

Great crew Cyrena and Whitney are friendly, efficient and helpful. They worked hard to make purchase and servicing of my car easy. I would recommend them highl More

by jimridgela.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moe Afzal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whitney Bowens, Jerry Aydemir
Aug 05, 2020 -

Capistrano Mazda responded

Thank you, Jim, for taking the time to share your thoughts on working with Cyrene and Whitney. We're glad to hear we delivered such a great experience! Kate

August 02, 2020

Great service Cyrena was my advisor and she was amazing! Very warm and friendly and went above and beyond with services she provided! I will be returning and this i More

by FIFORCE07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2020 -

Capistrano Mazda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Capistrano Mazda! Kate

August 01, 2020

Tool car for regular lube and inspection Paying attention to covid-19 by doing all the suggested precautions. Car needed battery so they called me to authorize. I had a rode there and back. I More

by BJROACH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aug 03, 2020 -

Capistrano Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Kate

July 31, 2020

Nail in my Tire With all the construction happening in our area, I found myself with my 3 rd screw in my tire within 3 years! I went immediately over to the service d More

by SHANKBLACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bastiaans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2020 -

Capistrano Mazda responded

Thank you for sharing your thoughts about your experience with Capistrano Mazda. It's wonderful to hear that Cyrena and the service team were able to help and get you back on the road. We appreciate your business and hope to see you again soon! Kate

July 31, 2020

Best service I have ever had at a dealership. Staff is friendly, facility is clean and my car was immaculate upon completion Thanks for the great service. More

by KOPENYK
Recommend Dealer
Yes
Employees Worked With
Hector Arvizu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2020 -

Capistrano Mazda responded

We appreciate your business and our team looks forward to serving you again soon! Kate

July 31, 2020

Very positive experience The staff is very accommodating and customer oriented. The facility is clean and waiting area is spacious with amenities such as TV, wifi, snacks, cof More

by nancy.business
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Willenborg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2020 -

Capistrano Mazda responded

Thank you for your very kind review, Nancy! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Capistrano Mazda. Kate

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