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Capistrano Mazda - Service Center

San Juan Capistrano, CA

4.8
549 Reviews

549 Reviews of Capistrano Mazda - Service Center

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May 15, 2025

The service was great! Absolutely amazing experience with the Capistrano Mazda team, thank you so much! More

by jakegroeniger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Arvizu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Bastiaans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2025 -

Capistrano Mazda responded

We appreciate you taking the time to leave a review! Thank you, Capistrano Mazda

May 07, 2025

Real life heroes out there. Feel safe and secure in the car. And front office as well. More

by Name
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Willenborg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Deering
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Arvizu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Bastiaans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Dooris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harry Haber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Jaime
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025 -

Capistrano Mazda responded

Thank you so much for your review!

May 02, 2025

The service at this Mazda location is outstanding! ! My second car from here and every experience has been excellent More

by VINNYATHOME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Capistrano Mazda responded

We are so pleased to hear you have had such a wonderful experience! Thank you for taking the time to leave a review!

April 27, 2025

Cyrena was professional, courteous and kind. From first contact the service was exceptional, from the initial phone contact to the service personnel. The video was an exceptional tool. As a woma More

by Kpitman613
Recommend Dealer
Yes
Employees Worked With
Cyrena
Apr 28, 2025 -

Capistrano Mazda responded

We are so happy to hear you have a great experience from beginning to end. Thank you for providing your feedback!

April 26, 2025

Provides a quick, comprehensive, and customer friendly service on your Mazda but at a premium price . More

by ANENBERG4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2025 -

Capistrano Mazda responded

We appreciate your review and will make sure your feedback is communicated to the team! Thank you, Capistrano Mazda

September 07, 2022

First time service at Mazda Capo - Michael Kourie made it a seamless and straight forward process, with quick pricing information. More

by Simon P.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kourie
Sep 07, 2022 -

Capistrano Mazda responded

Thank you, Simon. Michael is an extremely efficient worker and does a great job of leveraging his experience to make the var buying process as smooth as possible. If you have any questions, feel free to contact our store or Michael at any time. Jack

August 19, 2022

Everybody is great at Capistrano Mazda! I am completely satisfied with how friendly and professional the entire staff is at Capo Mazda. More

by otto.464
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2022 -

Capistrano Mazda responded

Thank you Otto! Let us know if there is anything else we can do for you. We hope your next visit is just as satisfying. Jack

October 14, 2021

Everyone was super helpful and very nice. Sent video of actual inspection of my vehicle. That was a first. Loved it More

by dweir2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2021 -

Capistrano Mazda responded

So happy yo hear you liked our video process with updating our customers about their vehicle in real time, we are thankful for your review! Kate

September 19, 2021

Nothing but positive things to say about this dealership. Thanks for always taking care of me! So glad to have Rick and Cyrena as my go-tos. More

by jordanestes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Katz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hugo Diaz
Sep 30, 2021 -

Capistrano Mazda responded

Absolutely Jordan! It is our pleasure and thank you for being a loyal customer. Kate

September 11, 2021

Capo Mazda’s does all my service on my CR5. My service advisor Cyrena is awesome. So easy to make an appointment or I just text her to ask a question. She responds quickly and answers my questions. W More

by Traverso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cyrena
Sep 13, 2021 -

Capistrano Mazda responded

Happy to hear you are taken care of by Cyrena and that your experiences with us are easy and with no hassles, thank you for the review! Kate

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