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Capistrano Mazda

San Juan Capistrano, CA

4.8
1,317 Reviews
Since Capistrano Mazda opened in 2015, we’ve worked to establish ourselves as the “Undealer.” Delivering an experience different, and better, than what our customers and employees expect from a dealership. Our team has continuously won customer satisfaction awards from third parties, for both sales and service, as well as been named a Mazda Presidents Club winner from Mazda North American ...
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32852 Valle Road

San Juan Capistrano, CA

92675

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Showing 1,317 reviews

May 18, 2021

Such a great experience working with Whitney. She was very professional, kind, and understanding to my needs. Overall great experience. I will be referring all my friends and family to her. More

by Lora
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Whitney Bowens, AJ Jamshidi
May 18, 2021 -

Capistrano Mazda responded

Thank you, Lora, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Whitney here at Capistrano Mazda. Congratulations on your new vehicle! Kate

May 16, 2021

Ben went above and beyond to answer our questions and explain various aspects of the cars we were thinking about buying. Once we made our decision, he made sure our purchase experience was a positive one More

by DRS
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
AJ Jamshidi, Ben Deming
May 17, 2021 -

Capistrano Mazda responded

Thank you so much for your excellent review! We are so glad that Ben had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. Kate

May 16, 2021

Just amazing and so rewarding ... even after the sale, Otto Cedeno and Capo Mazda continue to be mindful, friendly, and attentive. You just know you'll be taken care of, which is a rare commodity. Very pl More

by manifestSD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Otto Cedeno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Jamshidi
May 16, 2021 -

Capistrano Mazda responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that Otto could make this a top-notch experience! We hope you enjoy your new purchase, and we look forward to continuing to serve you in the future. Kate

May 14, 2021

Yesterday we bought a CX-5 from Rick and we could not be more pleased. Rick patiently walked us through all of the cars we wanted to look at. His honest and no-pressure approach made for an enjoyable experi More

by Bret S.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Katz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Jamshidi
May 15, 2021 -

Capistrano Mazda responded

Thank you, Bret! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Rick and our sales team met your expectations. Congratulations on your new vehicle and thank you again for choosing Capistrano Mazda. We look forward to having you as one of our valued customers for many more years to come! Kate

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May 11, 2021

I just bought a Mazda CX 5 from Rick at Capo Mazda. Couldn’t have asked for an easier or more honest car buying experience! Shout to to Paul + Forouz for keeping everything seamless across all departme More

by RachelCosmakos
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Forouz Mohisefat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Katz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021 -

Capistrano Mazda responded

Thank you, Rachel, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Congratulations on your new vehicle! Kate

May 11, 2021

Great service Otto Cedeno helped us and he did and incredible job in making sure we had a great experience buying a car at Capistrano Mazda. Tom the manager there made sure that we where taken care o More

by Mercedes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Deering
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Otto Cedeno
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021 -

Capistrano Mazda responded

Thanks for your feedback on your recent visit to Capistrano Mazda. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Kate

May 09, 2021

This is the third time we have bought a car with Whitney. She is very knowledgeable, attentive, and friendly. Every step of the car buying process is always seamless and all of my needs are always met, we wi More

by codyallman14
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Whitney Bowens, AJ Jamshidi
May 10, 2021 -

Capistrano Mazda responded

Thank you so much for your wonderful review, Cody! We are thrilled that Whitney had the opportunity to provide you with the perfect vehicle and deal for the third time. All of us here at Capistrano Mazda appreciate your loyal business, and we're so excited for you to enjoy your new car! Kate

May 05, 2021

This is the second time I’ve bought a car from Marcin and probably not my last. He’s amazing to work with. Marcin always takes care of us and is quick to respond and provides honest answers. This time around More

by Zoomzoom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moe Afzal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcin Paluch
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2021 -

Capistrano Mazda responded

Thank you, Kristine and David, for leaving this wonderful feedback for Marcin and Moe! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new Mazda, and we look forward to continuing to serve you in the future! Kate

April 29, 2021

Exceptional salesman and team provided great customer service. Everyone was friendly and went above and beyond to make sure I got the car I wanted in the color I requested. More

by Kathy Katz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moe Afzal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Katz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Capistrano Mazda responded

Kathy, It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We are pleased to hear we could locate the color you requested. We truly appreciate the opportunity to do business with you. Thanks for choosing Capistrano Mazda! Kate

April 24, 2021

Rick was very friendly he answered all of my questions and got me a really good deal he also went through all of the details on my car and told me that if I ever had any questions to give them a call no p More

by Dadalah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Katz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2021 -

Capistrano Mazda responded

Thank you for choosing Capistrano Mazda, your feedback and rating mean a lot to us. We're glad Rick was able to help, and we hope to see you again! Kate

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