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Capistrano Mazda

San Juan Capistrano, CA

4.8
1,322 Reviews
Since Capistrano Mazda opened in 2015, we’ve worked to establish ourselves as the “Undealer.” Delivering an experience different, and better, than what our customers and employees expect from a dealership. Our team has continuously won customer satisfaction awards from third parties, for both sales and service, as well as been named a Mazda Presidents Club winner from Mazda North American ...
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32852 Valle Road

San Juan Capistrano, CA

92675

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Showing 1,322 reviews

May 31, 2021

We purchased a 2021 Mazda CX-5 and are extremely happy with the service. Rick Katz was excellent with his service, and very knowledgable. I also did not feel pressured at all while at the dealership and f More

by kmozaffari
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Katz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Jamshidi
May 31, 2021 -

Capistrano Mazda responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new 2021 Mazda CX-5! AJ, Rick and the Capistrano Mazda team are glad to have you as a customer. Kate

May 28, 2021

Capistrano Mazda is the best! I’ve been with this dealer for over 5 years now leased 2 cars and now on my 3rd. Professional staffs and smooth transaction as always. Otto even went over and beyond assisting More

by Amethyst
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Deering
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Otto Cedeno
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2021 -

Capistrano Mazda responded

Thank you, we are very happy to hear that Otto and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Kate

May 27, 2021

I had the best experience at Capistrano Mazda thanks to Whitney Bowens. She was friendly, easy to work with, no pressure, and provided great customer service from my first phone call until we drove away in More

by Mbuchs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Whitney Bowens, AJ Jamshidi
May 27, 2021 -

Capistrano Mazda responded

Thank you, it's great to hear that Whitney and AJ delivered such an outstanding experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you again for choosing Capistrano Mazda! Kate

May 23, 2021

Overall it was a great experience. Otto from the sales department was the deciding factor in buying from this dealership. He was quick to respond and willing to help out in anything I needed. If customer More

by OCDriver
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Otto Cedeno
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021 -

Capistrano Mazda responded

Thank you for sharing your experience with us! We're happy to hear that Otto provided you with such excellent customer service, and we hope you enjoy your new vehicle. We truly appreciate your feedback! Kate

May 19, 2021

Capistrano Mazda is a first-rate, classy, no-pressure dealership. My beautiful new car was ready when I arrived. The purchase process was painless. Super place to buy a car. Rick picked me up at the a More

by Kuhlz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Ulrich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Haylings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Jaurequi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Katz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Jamshidi
May 19, 2021 -

Capistrano Mazda responded

Thank you for choosing Capistrano Mazda! We appreciate your fantastic feedback and five-star rating. We're glad to hear that Rick was able to help, and we hope to see you again! Congratulations on your new purchase! Kate

May 18, 2021

Such a great experience working with Whitney. She was very professional, kind, and understanding to my needs. Overall great experience. I will be referring all my friends and family to her. More

by Lora
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Whitney Bowens, AJ Jamshidi
May 18, 2021 -

Capistrano Mazda responded

Thank you, Lora, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Whitney here at Capistrano Mazda. Congratulations on your new vehicle! Kate

May 16, 2021

Ben went above and beyond to answer our questions and explain various aspects of the cars we were thinking about buying. Once we made our decision, he made sure our purchase experience was a positive one More

by DRS
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
AJ Jamshidi, Ben Deming
May 17, 2021 -

Capistrano Mazda responded

Thank you so much for your excellent review! We are so glad that Ben had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. Kate

May 16, 2021

Just amazing and so rewarding ... even after the sale, Otto Cedeno and Capo Mazda continue to be mindful, friendly, and attentive. You just know you'll be taken care of, which is a rare commodity. Very pl More

by manifestSD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Otto Cedeno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Jamshidi
May 16, 2021 -

Capistrano Mazda responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that Otto could make this a top-notch experience! We hope you enjoy your new purchase, and we look forward to continuing to serve you in the future. Kate

May 14, 2021

Yesterday we bought a CX-5 from Rick and we could not be more pleased. Rick patiently walked us through all of the cars we wanted to look at. His honest and no-pressure approach made for an enjoyable experi More

by Bret S.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Katz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Jamshidi
May 15, 2021 -

Capistrano Mazda responded

Thank you, Bret! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Rick and our sales team met your expectations. Congratulations on your new vehicle and thank you again for choosing Capistrano Mazda. We look forward to having you as one of our valued customers for many more years to come! Kate

More
May 11, 2021

Great service Otto Cedeno helped us and he did and incredible job in making sure we had a great experience buying a car at Capistrano Mazda. Tom the manager there made sure that we where taken care o More

by Mercedes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Deering
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Otto Cedeno
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021 -

Capistrano Mazda responded

Thanks for your feedback on your recent visit to Capistrano Mazda. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Kate

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