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Capistrano Mazda

San Juan Capistrano, CA

4.8
1,334 Reviews
Since Capistrano Mazda opened in 2015, we’ve worked to establish ourselves as the “Undealer.” Delivering an experience different, and better, than what our customers and employees expect from a dealership. Our team has continuously won customer satisfaction awards from third parties, for both sales and service, as well as been named a Mazda Presidents Club winner from Mazda North American Operations for multiple years in a row. We’re all about transparency and have never charged one cent over MSRP on any model, not even on the all-new MAZDA CX-50 Hybrid and MAZDA CX-70 and MAZDA CX-90 Plug-In Hybrids. Our team of Automotive enthusiasts and experts are here to provide you with tons of Smileage, professional services and fun while you shop for your next vehicle. We are conveniently located just east of the I-5 freeway off of Camino Capistrano in San Juan Capistrano, California. If you're looking for a dealership that specializes in Mazda models including the Mazda3 Sedan, Mazda3 Hatchback, Mazda CX-30, Mazda CX-5, Mazda, CX-50. Mazda CX-70, Mazda CX-90, Mazda MX-5, and Mazda MX-5 Miata RF - then you've come to the right place! Looking for your perfect vehicle? We carry a great selection of new inventory, where we take pride in our selection of unique model, color combinations where we'll NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles! We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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32852 Valle Road

San Juan Capistrano, CA

92675

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Showing 1,334 reviews

March 18, 2021

Great service experience here! Cyrena was on top of everything. Very friendly and professional. She also gave me timely updates regarding my service status. Thank you! More

by CAMPKONG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2021 -

Capistrano Mazda responded

Thanks for sharing your thoughts about your experience working with Cyrena and our team here at Capistrano Mazda. We appreciate your business and hope to see you again soon! Kate

March 17, 2021

Friendly, organized service that made finding the car that I leased easy. Everyone was friendly and helpful and answered well the questions that I asked. More

by skyroam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Otto Cedeno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2021 -

Capistrano Mazda responded

Thank you for choosing Capistrano Mazda, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Kate

March 16, 2021

The sales rep made special videotape of the vehicle highlighting exterior, interior configuration and other added options before I made the 120 miles drive to the dealership. The staff were profession More

by wputrus
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forouz Mohisefat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2021 -

Capistrano Mazda responded

Thank you for your very kind review. Forouz and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Capistrano Mazda. Kate

March 16, 2021

This dealership is easy to work with and takes the time to help you doing the car you are looking for. I have bought multiple cars here over the years and will continue to go back because of their customer More

by ARCOTA
Recommend Dealer
Yes
Employees Worked With
Moe Afzal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whitney Bowens
Mar 17, 2021 -

Capistrano Mazda responded

Thank you so much for your excellent review! We are so glad that Moe, Whitney, and our team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Kate

March 08, 2021

She was great before we met her nice on the phone - however in person she lacked people skills ... Maybe she was having an off day Thank you for asking ~ More

by Alohakind
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Garza
Mar 08, 2021 -

Capistrano Mazda responded

Thank you for taking the time to leave a review. It’s unfortunate to hear that you’ve had a negative experience at our dealership. We strive to offer a top-notch visit for all of our customers. I’d appreciate the opportunity to better understand your frustrations so that I can ensure everything has been handled properly. I hope you’ll give me a call soon and we can get this sorted out together. Kate

March 08, 2021

Always a 5-Star experience at Capo Mazda!! The Repair shop is always professional and Cyrena Moreno is the best!! Keep up the good work!! More

by reneoblea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Capistrano Mazda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Cyrena to be a positive one here at Capistrano Mazda. Please don't hesitate to reach out if you need anything else. Kate

March 07, 2021

Very easy and quick transaction. I believe that the process made were for my best interest because I have no past knowledge about cars or whatsoever. Very accommodating. More

by HIRO_VILLENA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcin Paluch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2021 -

Capistrano Mazda responded

Thank you for taking the time to share your feedback with us, Hiro. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Kate

March 06, 2021

Great overall experience. Great price, fast and friendly. Rick and AJ were very thorough and courteous. Will definitely be back when purchasing another new car. More

by SP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moe Afzal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Katz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Jamshidi
Mar 07, 2021 -

Capistrano Mazda responded

Thanks for your feedback on your recent visit to Capistrano Mazda. I'm glad to hear that Rick and AJ were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Kate

March 06, 2021

Fast and easy to work with. I would go back to buy a car in the future. The other dealers didn’t offer as great of deals and I was able to review and negotiate prices over the phone so I didn’t need to wast More

by shorty2323
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whitney Bowens
Mar 07, 2021 -

Capistrano Mazda responded

Thanks for sharing your thoughts about your experience with Capistrano Mazda. We appreciate your business and hope to see you again soon! Kate

March 06, 2021

Great service. Easy and fast lease process with the great care of Forouz and AJ. Capistrano Mazda's team is very professional and nice. Thank you! More

by payam_prz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moe Afzal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Forouz Mohisefat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Jamshidi
Mar 07, 2021 -

Capistrano Mazda responded

Thank you for choosing Capistrano Mazda, your feedback and rating mean a lot to us. We're glad Forouz and our team were able to help, and we hope to see you again! Kate

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