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Canandaigua Chrysler Dodge Jeep
Canandaigua, NY
165 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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165 Reviews of Canandaigua Chrysler Dodge Jeep
May 28, 2023
I purchased a new Ram Warlock. I drove four hours to get to the dealership. I brought my kindle as in my past auto purchasing history, (I'm 68), it has always taken hours to get I drove four hours to get to the dealership. I brought my kindle as in my past auto purchasing history, (I'm 68), it has always taken hours to get through all the crap. I never took my kindle out. Even though the purchase was conducted almost totally electronically, everything went through perfectly. Insurance cards, plate transfer, rack transfer from my trade to the new truck; No Waiting, not a hitch in the whole process. Perfect. More
by rickwaters1954
Employees Worked With
Jay
May 03, 2023
Scott Kesel was wonderful to work with! Very helpful, knowledgeable, flexible, and understanding! We drove 3 hours to get my Charger and I definitely recommend! Very helpful, knowledgeable, flexible, and understanding! We drove 3 hours to get my Charger and I definitely recommend! More
by Ericamkrohn
Employees Worked With
Scott Kesel
July 07, 2022
The sales rep at Canandaigua told me it’s a policy to start at $2,000+ above MSRP “because of market conditions.” I told him that’s dealership discretion, greed, and that I look forward to sharing in the start at $2,000+ above MSRP “because of market conditions.” I told him that’s dealership discretion, greed, and that I look forward to sharing in the community that Canandaigua CDJR’s owners are grifting their customers. Grifting means “engaging in petty or small-scale swindling.” There are multiple Jeep dealers in the area that don’t charge over MSRP. The sales rep didn’t like being put in this uncomfortable position. He said “this is your 1st warning…never contact me again.” For an industry that thrives on getting the customer to come in to the dealership so they can put you in an uncomfortable position, it was very strange to see a professional be so dramatic when called out on their lack of integrity - especially electronically, where the customer can share the transcript with the world! Canandaigua CDJR are not the kind of people you want to do business with. Happy car shopping everyone! More
by acr26
Employees Worked With
PA
June 17, 2022
Dropped my 2013 Challenger off on a sunday ( after being in a car show) so that they could start on it first thing monday morning. After being told at 11 :30 and 2:30 that my car was next, I finally rece in a car show) so that they could start on it first thing monday morning. After being told at 11 :30 and 2:30 that my car was next, I finally received a call at 4:30 saying that they couldn't find anything wrong with my car. The sales manager said that it was too late to put my car back together that night but he would call me the next day when it was ready. After waiting all day for him to call me I called them at 5:00 and was told that the service dept. was closed. I stated that I didn't care and was coming to get my car. I couldn't believe my eyes when I saw my car!!! As I said, I dropped my car off on Sunday after being in a car show. IT WAS SPOTLESS!!!! My car was covered in dirt and bug guts and there was 24 more miles on the odometer than when I dropped it off. Somebody obviously took it for a joy ride. I will NEVER go back to this dealership and I would strongly suggest you don't either. More
by bbernfeld1
Employees Worked With
Reid Ronalds, Toryn Foster
May 05, 2021
After having a TERRIBLE experience at a different dealership, I decided to go back to CCDJ to purchase a new car. Chris was amazing to work with! He listened to everything I had to say & I was able t dealership, I decided to go back to CCDJ to purchase a new car. Chris was amazing to work with! He listened to everything I had to say & I was able to get exactly what I wanted for the price I needed. 10/10 would recommend!! Thanks to all that helped! More
by sbovenzi13
Employees Worked With
Chris Verstraete
April 30, 2021
We just took delivery of a new 80th Anniversary Grand Cherokee. Our salesman Tyler was communicating with us every step of the way. Delivery was smooth and he answered all of our questions. The finance Cherokee. Our salesman Tyler was communicating with us every step of the way. Delivery was smooth and he answered all of our questions. The finance manager, William, was the most honest F&I guy I’ve ever dealt with. Outstanding customer service. More
by HemiDad
Employees Worked With
Tyler Fagner, William McClooney 5 Stars for both.
April 29, 2021
They were able to get me in the same day I stopped to question service. The gentleman that took my info to unlock my radio was very helpful. He also discovered there was a recall on my vehicle and was ab question service. The gentleman that took my info to unlock my radio was very helpful. He also discovered there was a recall on my vehicle and was able to take care of it at the same time. I can't remember his name but deserves 5 stars. Thank you More
by Jan
Employees Worked With
Benjamin Hartson
April 18, 2021
My salesman Chris found me a great truck. It was just what I was looking for. Tons of options and loaded. He made the deal possible and was creative with the financial end. Very happy with my new Ram. what I was looking for. Tons of options and loaded. He made the deal possible and was creative with the financial end. Very happy with my new Ram. More
by TomW
Employees Worked With
Chris Verstraete
