Canandaigua Chrysler Dodge Jeep

Smooth Process & Friendly Staff! Compared to car-buying experiences that I've had elsewhere, Canandaigua Chrysler Dodge Jeep definitely exceeded my expectations, by getting me thru th Compared to car-buying experiences that I've had elsewhere, Canandaigua Chrysler Dodge Jeep definitely exceeded my expectations, by getting me thru the buying process from start to finish with no problems or issues and no attempts to up-sell me on any other vehicle or package. Jed did a great job understanding what I was looking for and ultimately making it happen! Not to mention that everyone I came in contact with was very friendly, including those who had no involvement in my transaction! Would definitely recommend checking out Canandaigua Chrysler if you're in the market for a new or used vehicle!! More

No pressure, great service I recently purchased two cars from Jed in November. Not only was he patient and knowledgeable about both vehicles, he was also not pushy. I HATE buy I recently purchased two cars from Jed in November. Not only was he patient and knowledgeable about both vehicles, he was also not pushy. I HATE buying cars and when I say this I totally mean it. It is one of the most stressful decisions I make. Jed got me a good deal, was honest the whole way through, kept great contact and has made contact after we purchased to make sure things were going smooth. I appreciate that kind of service. It doesn't happen much these days so when it happens it should be acknowledged. More

First truck ever! Just bought an awesome truck from an awesome salesman at an awesome dealership. In short, it was awesome! I definitely recommend Canandaigua Chrysler Just bought an awesome truck from an awesome salesman at an awesome dealership. In short, it was awesome! I definitely recommend Canandaigua Chrysler Jeep Dodge to anyone looking for people that genuinely want to EARN your business! More

Stay Far Away Stay far away from this dealership unless you enjoy being treated stupid or like garbage. They sell cars with problems and don't even care about fixin Stay far away from this dealership unless you enjoy being treated stupid or like garbage. They sell cars with problems and don't even care about fixing it whether you have a warranty or not. I will be sure to spread the word about how awful this place is and how they steal your money and put you in crap cars. Horrible customer service, the people who work there should feel ashamed on themselves. More

Great Service and a good deal This is the 2nd Jeep I have purchased here at Canandaigua Motors. 5 years ago I bought a 2012 Jeep Liberty. I was treated very well then and was giv This is the 2nd Jeep I have purchased here at Canandaigua Motors. 5 years ago I bought a 2012 Jeep Liberty. I was treated very well then and was given a great deal. After paying off the Liberty, it was time for an "upgrade" to something new. I received an email from Chris inviting me into the dealership for an appraisal on my vehicle. Chris introduced me to Kyle Holmes, the salesperson. Kyle was very professional, patient, understanding courteous and treated me with respect. We negotiated a deal on a Jeep Cherokee that was actually an upgrade from what I came in for. I also spoke to Matt, the Sales Manager, who remembered me from 5 years ago and was also super nice and willing to do anything he could to put me in the Jeep I wanted. I got a respectable amount for my trade-in and got what I think to be a good deal on the 2017 Jeep Cherokee Latitude “True North” Edition. Everyone at this dealership is professional, respectful, and pleasant, treating me more like a friend than a customer. Upon taking delivery of me new Jeep, I was introduced to other staff members to include Dick and Pete from Service. They are both very nice gentleman and treated me great. Kyle spent almost an hour with me going over all of the features of my new vehicle and got my UConnect registered and up and going for me. Overall this was a great buying experience and I will be back when I’m ready for another “upgrade”. Keep up the good work!!!! Frank from Victor, NY More

Excellent Dealership! I gave 5 stars to this dealership as I got excellent service from the Internet Staff! I went to this dealership because of the Pacifica Promotion whi I gave 5 stars to this dealership as I got excellent service from the Internet Staff! I went to this dealership because of the Pacifica Promotion which was offered to me. I did the test drive and got the dealer code to get my $50.00 award. However, when I went on the Chrysler webpage, the code would not work. I called Chris Wheeler back (internet staff), and he said he would check into this issue for me. Despite the fact I did not purchase a vehicle from the dealership, Chris was still empathetic to my needs and followed through to help me out to get the award. I give both Chris and The Dealership 5 stars for their concern on my behalf! More

Amazing Sales Experience Went to look at a few of the new Jeeps that are out. Met Amy who took the time to show us the 3 types of vehicles we were looking at. Grand Cherokee, Went to look at a few of the new Jeeps that are out. Met Amy who took the time to show us the 3 types of vehicles we were looking at. Grand Cherokee, Cherokee and a Patriot. She was EXTREMELY knowledgable on product and listened to our needs. After hearing our requirements...she actually suggested we look at a Dodge Durango. She was sincere, polite and asked all the right questions! Amy is an asset! We test drove it compared it to the Grand Cherokee and it met the space requirements for my husband. It's rare today to find a sales manager who takes the time to listen. Highly recommend the 18 minute drive from Rochester!! More

Looking for a first car, employees seem to think I'm rich. I am in the market currently to lease a brand new car, as my first car. I've driven a Honda Civic, Toyota Corolla, Nissan Sentra, Kia Forte and Mazda I am in the market currently to lease a brand new car, as my first car. I've driven a Honda Civic, Toyota Corolla, Nissan Sentra, Kia Forte and Mazda 3. Just yesterday I went to this dealership to drive a 2015 Dart. I had called and made an appointment. I then discovered a dealer closer to me had way better pricing than they did, so I went there. I called and cancelled and the receptionist (Chris) seemed like I was inconveniencing the entire sales team. He didn't even say good bye or anything other than ok, he just hung up. When I got to the other dealer, they were closed so I decided to go to Canandaigua anyway. When I got there, he seemed annoyed that I showed up and kept saying "Well I had someone scheduled to be with him, but then he called and cancelled so I told them never mind." He repeated this a few times. Once I finally got the salesman (after having to give them all my information so they could track me down if they didn't make the sale) they took me to the complete wrong car, I told them exactly what car I wanted and they still brought me to the wrong one. I went on the test drive and it wowed me. I loved the car (salesman didn't seem to know much about it) but I had researched already. When we go back, I told them that IDE Honda had given me a quote for $189 a month for a civic se (this isn't a lie, they actually did). Kurt (the salesman) went back to find the car I wanted. I told him exactly what I wanted (a 2015 Dart SXT Rallye in white with a few packages in the 6-spd manual). He came back saying he had found the car 136 miles away. This car wasn't even relevant to the one I wanted. It didn't have the Rallye package and it didn't have the convenience package. Both things I said that I wanted. When I told him this he tried to go find it again. My dad and I told him not to worry because we didn't have much time and we weren't doing anything that day anyway. He went back to get estimates for e lease payment. Just then, the woman in the booth next to us was haggling on a price too. They sent out an extremely rude and nasty woman to talk to her. The woman who was buying the car was older. She said she couldn't afford the payment, and the rude woman started arguing with her saying "so these features aren't worth an extra dollar a day to you?" After the nasty woman had finished her argument the older woman walked out, I couldn't blame her. The nasty woman was making faces and expressions. We left to go to lunch and came back. I was quoted $392 a month for a 3 year lease for a car that is barely over $20000, and this is with 1000 down. How ridiculous! I will not be working with this dealer in the future again. They are crooks looking to get money and not find what car is best for you. One thing I can say is that Kurt was very friendly up until he told me the payment. If you do decide to use this dealer use Kurt. Just beware of the tricks! More

BUYER BEWARE This is a review of Canandaigua Chrysler Dodge Jeep. Do not ever buy or lease a vehicle from this company. They do not care about their customer This is a review of Canandaigua Chrysler Dodge Jeep. Do not ever buy or lease a vehicle from this company. They do not care about their customers. They sell cars that have problems that should be fixed before selling or leasing them. They do not. I bought a Trail Blazer on 4/8/2015, when I got home I noticed the rear wiper and the gas gage did not work, also the check engine light came on, and the battery for the keys were dead. I called them the next day, hoping they would fix the problems. I was told that nothing was under warrenty. The car had only 89000 miles on it. I E-mailed them in hopes of a response other than” nothing was under warrenty.” They did E-mail back. Several people in fact, all telling me this was not their field and they could not help. Finally Dick Clark called me back. Again I was told he was not the correct person to speak with. One more person I had to speak with, the used car manager. I told him about the problems that should have been fixed before a customer ever got in the car and he told me it was not his problem, or the right department. I never got the problems resolved so BUYER BEWARE!! Do not purchase or lease a vehicle from these guys. They don’t care at all for their customers or stand behind their vehicles. More

Canandaigua Chyrsler Dodge Jeep I recently purchased a Jeep Grand Cherokee from Canandaigua Chyrsler Jeep. I was impressed first of all by the fact that there is a "Friends and Famil I recently purchased a Jeep Grand Cherokee from Canandaigua Chyrsler Jeep. I was impressed first of all by the fact that there is a "Friends and Family" discount at the dealership. The salespeople do not work on commission. There very little negotiation or hassle. Everyone there was very friendly. My sales representative was Devan Farnes. Devon is a very fine young man with great potential. First of all he is polite and courteous and makes an extra effort to help. He communicates honestly with no pressure. If he doesn't have an answer to your question he finds out and gets back to you. He makes the buying experience a very comfortable one. On the very first day Devon took me around and introduced me to everyone and once I received the vehicle he spent a lot of time with me going over its operation. I have called him a number of times since the vehicle has been purchased and he has always returned my phone calls and answered my questions. Financing was easy with Laura Thomas (sales manager). She also is very nice and she found me a low rate with a reputable bank. Overall a very pleasant experience. Thank you. More