Campbell Ford - Service Center

The gentleman I spoke with explained everything in simple terms and then the work was done very quickly. All around a great experience. terms and then the work was done very quickly. All around a great experience. More

Very knowledgeable did a great job Went though everything explaining what he did Very personable answered my question explaining what he did Very personable answered my question More

The "Works" service was done timely and properly and was complete in 45 minutes wait time. Unfortunately, after that the service manager asked if I would like to have the vehicle washed to which I replied complete in 45 minutes wait time. Unfortunately, after that the service manager asked if I would like to have the vehicle washed to which I replied yes. After waiting another 45 minutes I noticed my vehicle sitting in the front parking area of the dealership still unwashed. At that point, I decided to pay the "Works" bill and leave. More

On time, actually early. Mike was a great guy And check the items. A nice service. Mike was a great guy And check the items. A nice service. More

They got my car in and out. Charging station Light hasn't came back on since Charging station Light hasn't came back on since More

Everybody is great! Everybody at the dealership does everything they can to help their customers. Never had a bad experience. Everybody at the dealership does everything they can to help their customers. Never had a bad experience. More

Professional and courteous staff. Handled my needs very well and inna timely matter. Would definitely recommend Campbell Ford for your service needs. Handled my needs very well and inna timely matter. Would definitely recommend Campbell Ford for your service needs. More

Very professional, courteous and competent. Service representative was understanding and knowledgeable of previous service and customer history with dealer. Service was punctual and generous Service representative was understanding and knowledgeable of previous service and customer history with dealer. Service was punctual and generous in having washed the vehicle before returning car to owner. More

Very professional. Came early and completed work quickly. Would definitely use the home service in the future. Came early and completed work quickly. Would definitely use the home service in the future. More

I Scheduled an appointment for diagnostic and repair as my car wouldn’t start. I chose Campbell because there was a good chance the problem was caused by an issue covered under a recall/extended warranty my car wouldn’t start. I chose Campbell because there was a good chance the problem was caused by an issue covered under a recall/extended warranty Ford issued on my model. The appointment was scheduled for the June 11th, I got the vehicle back on July 15th. They never initiated communication with me to inform me of what was taking so long, even after I asked them to do so. Their communication and transparency was seriously lacking in my situation. I understand there are complications when working on vehicles and other potential delays. But when an appointment is scheduled that vehicle and customer should be the priority and if there is an unforeseen delay communication from the service department to the customer is a must and in my situation Campbell failed More