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Camelback Lincoln
Phoenix, AZ
15 Reviews
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Showing 15 reviews
March 22, 2026
My first experience as a Ford customer has been extremely disappointing. I was excited to take delivery of my 2025 F-150 XLT, but unfortunately the truck arrived with damage to the passenger-side bed panel n disappointing. I was excited to take delivery of my 2025 F-150 XLT, but unfortunately the truck arrived with damage to the passenger-side bed panel near the taillight. Since then, I have spent more than six weeks trying to get a replacement RH bed panel (ML3Z-9527840-D). I first contacted a dealership in Tucson after they told me they had located the panel, I have asked for a payment link, I was later told it had already been promised to someone else. After that, I worked with Ford/Lincoln Camelback Parts, who found four available in Detroit. I paid for the part in advance, expecting delivery the following week. That never happened, and I received no meaningful update from Ford afterward. I also contacted Ford USA and Customer Service, but unfortunately the agent was unable to help and could not provide a corporate contact or even an email address for customer care. It is disappointing to see this level of treatment toward a domestic customer. What is most frustrating is that there appears to be no clear process, no reliable timeline, and no accountability, even when the customer has already prepaid. The outdated parts-trading system, lack of communication, frequent out-of-stock issues, and failure to provide updates have created unnecessary stress and seriously damaged my confidence in Ford Parts. More
by octavianb
Employees Worked With
Ford Parts and Customer Service
July 14, 2025
Rick was amazing to work with. Felt no pressure whatsoever and he was super helpful with everything, from start to finish. He stayed later to work with our schedule. Felt no pressure whatsoever and he was super helpful with everything, from start to finish. He stayed later to work with our schedule. More
by kevinaa1109
Employees Worked With
Rick Silverman
January 28, 2025
I was in a car accident and my car was a total loss. They were so helpful and turned what was a stressful time for me into a pleasant car buying experience and got me into a new Lincoln. Such a relief a They were so helpful and turned what was a stressful time for me into a pleasant car buying experience and got me into a new Lincoln. Such a relief and I love my Lincoln!!! More
by omannj
Employees Worked With
Rick Silverman
October 15, 2024
Anthony was very help during my search for a new vehicle. He is very knowledgeable about all the vehicles on the lot and was able to provide comparisons with the pros/cons with other brands I was looking at! He is very knowledgeable about all the vehicles on the lot and was able to provide comparisons with the pros/cons with other brands I was looking at! I ultimately decided to purchase with Anthony because of his great personality and knowledge. He wasn’t pushy and valued my time! I’d definitely recommend him to my friends when they’re looking for a new vehicle. More
by PF
Employees Worked With
Anthony Clason
October 13, 2024
Christian Cheyne is the definition of a professional 10/10 service! I recommend Christian to anybody shopping for new wheels! Christian Cheyne for President! Give that guy a raise! 10/10 service! I recommend Christian to anybody shopping for new wheels! Christian Cheyne for President! Give that guy a raise! More
by Jx trigger
Employees Worked With
Christian Cheyne
October 10, 2024
For being a first buy timer, I did not know what to expect but thankfully I had Christian Cheyne that made it go by super smooth and fast! I ended up walking out with a 2020 Nissan Altima. Thank you so expect but thankfully I had Christian Cheyne that made it go by super smooth and fast! I ended up walking out with a 2020 Nissan Altima. Thank you so much for your help and for making this process super easy! I definitely recommend him. More
by Ashley C
Employees Worked With
Christian Cheyne
October 10, 2024
I had a great experience at the dealership with Christian Cheyne. He was professional, attentive, and made the process smooth. I highly recommend him for anyone looking for excellent service and a hassle-fre Cheyne. He was professional, attentive, and made the process smooth. I highly recommend him for anyone looking for excellent service and a hassle-free car buying experience. More
by Kristina
Employees Worked With
Christian Cheyne
