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Camelback Ford

Phoenix, AZ

Overview
Employees
Reviews
Vehicles
4.6
1,364 Reviews
Camelback Ford located in Phoenix, AZ, is eager to fulfill the sales and service needs of customers in Scottsdale, Tempe, Glendale, Mesa, Chandler, Peoria, Avondale and the entire PHX metro area. Whether you are looking for a new Ford Car, Truck, SUV, or a quality used vehicle we are the only dealership you need to visit. Stop by Camelback Ford today, whether you are looking for a deal on a pre-owned car or a new Ford Truck or just need a tune-up. Camelback Ford is located in central Phoenix off of the HWY51, on Camelback Road and 16th Street. We look forward to have you as a customer.
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1330 E Camelback Rd

Phoenix, AZ

85014

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Showing 1,364 reviews

December 02, 2024

If I’m being generous, the buying experience was neutral. The salesman that I worked with was great, but that’s about it. I drove 6 hours to finish a deal I had agreed to. When I arrived, I had to completely More

by tyler
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Anthony
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Dec 03, 2024 -

Camelback Ford responded

While we're glad to hear that you had a positive interaction with your salesperson, we are truly concerned about the issues you described during and after the purchase process. Driving six hours to finalize a deal only to have to renegotiate and then face challenges with financing options is not the smooth experience we aim to provide. The added frustration of changes to the deal after your long journey and commitment is understandably upsetting. We take these matters seriously and want to address your concerns directly. Please contact Stephanie Jackson-Finley, our Customer Relations Manager, at 855-971-8319 at your earliest convenience so we can discuss this further.

December 02, 2024

Terrible service and all around experience ended up having to return the car with impact to my credit for their mistake More

by darius1994.dblh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Josh
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Dec 04, 2024 -

Camelback Ford responded

It’s concerning to learn that the situation resulted in such a significant impact on your credit, and we understand how frustrating this must be. We are committed to addressing your concerns and finding a resolution. Please contact Stephanie Jackson-Finley, our Customer Relations Manager, at 855-971-8319 at your earliest convenience.

December 02, 2024

Worst customer service and car buying experience I have ever had. I wouldn’t recommend the dealership to my worst enemy! More

by Cristin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alex Milano and Travis Woodard
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Dec 04, 2024 -

Camelback Ford responded

We regret to hear that your experience with us did not meet your expectations. To better understand what happened and work toward a resolution, we encourage you to contact Stephanie Jackson-Finley, our Customer Relations Manager, at 855-971-8319 at your earliest convenience.

November 30, 2024

Christian and Camelback are great would recommend them to everyone I know and also to friends on facebook More

by richiebs88030
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Cheyne
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Dec 02, 2024 -

Camelback Ford responded

Thanks! We're thrilled to hear you had a great experience with Christian and Camelback. Your recommendation means a lot to us and helps spread the word. We look forward to serving you and your friends again soon!

November 28, 2024

Nice folks that want to do their jobs and do them well. The service department has undergone changes over the last few years and I like the new crew! More

by EPHJR1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Britney Sweiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom knox
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Dec 02, 2024 -

Camelback Ford responded

Thanks! We're thrilled to hear you're enjoying the improvements in our service department. Our team is dedicated to providing the best experience possible, and your feedback means a lot to us. We appreciate your support!

November 28, 2024

Sales team kept me up date on my truck order but once it was at their premises they became too pushy. I would buy from them again, however. More

by jchallenborg
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sarah Brand
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Dec 02, 2024 -

Camelback Ford responded

Thanks for your feedback! We’re glad to hear our sales team kept you informed about your truck order. We appreciate your honesty regarding the pressure you felt and will address it to ensure a better experience in the future. We look forward to serving you again!

November 27, 2024

One of the best service I’ve had at a dealership in a long time. Service was fast knowledgeable and very courteous. Salesman was one of the best. Thank you Saeed More

by Wsiting patiently
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Saeed Albanna
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Dec 02, 2024 -

Camelback Ford responded

Thank you for your wonderful feedback! We're thrilled to hear you had a fantastic experience with our team and that Saeed made a positive impact. Your satisfaction is our priority, and we look forward to serving you again!

November 27, 2024

Justin made the process for seamless. Honestly, best experience I’ve had buying a vehicle. More

by ajimmy11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin meyer
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Dec 02, 2024 -

Camelback Ford responded

Thanks for the fantastic feedback! We’re thrilled to hear that Justin made your vehicle buying experience so smooth. We strive to provide the best service possible and appreciate you sharing your experience with us!

November 25, 2024

Pleasure doing business with this dealership. Everyone working there going to find job. Will definitely purchase my neck vehicle from there. More

by BASEBALLBILL52
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Westley Roderick
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Nov 26, 2024 -

Camelback Ford responded

Thanks! We're thrilled to hear you had a great experience with us. Our team works hard to provide top-notch service, and we can’t wait to help you with your next vehicle purchase!

November 24, 2024

Salesman Greg did great, finance was exceptional, manager on duty did not want to honor our agreement, general manager honored. Thank you More

by drosic
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg- 6 stars
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Nov 25, 2024 -

Camelback Ford responded

Thanks for your feedback! We're glad to hear that Greg and our finance team made a positive impact. We apologize for the confusion with the agreement and appreciate your understanding. Your experience helps us improve, and we hope to serve you even better in the future!

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