Cal West Motors

I would not recommend this dealership to my worst enemy. Do not do business with these impolite, arrogant, and unethical human beings. They will knowingly waste your time and money AND will have the audacit Do not do business with these impolite, arrogant, and unethical human beings. They will knowingly waste your time and money AND will have the audacity to blame you for any difficulties you experience with their vehicles. Just take a look at their reviews, do you think the countless 1 star reviews in the last 3 years are simply an accident? There are some positive reviews, I don’t doubt they’ve sold some functioning vehicles, but just take 2 minutes and see how they treat their customers. On Yelp you will see they reply to some reviews. In none of these responses will you ever encounter an apology or a single ounce of accountability. At Cal West Motors the customer is always wrong. Good way to do business, right? I purchased a used truck from Cal West Motors in October. We paid for the truck outright in cash. I was told they would handle the title and registration paperwork and we would hear from them in “a couple of weeks.” 80 days after purchase, I still hadn’t received my title or registration, and the temporary registration was set to expire. I called Cal West Motors again. I told them I had a positive experience with the dealership, was not trying to be difficult, but needed my title and registration by the 90 days so my partner could continue to operate the vehicle legally for her business. I was told, “I didn’t know what I was talking about, it was due to the DMV in Sacramento being slow, it was completely out of their control.” This was a lie. I eventually called the DMV myself and their records indicated no paperwork had been filed for my truck until mid-December, nearly 75 days since the purchase of the truck. A dealership is required to provide registration to you within 90 days. There was no way this timeline would be met. Also they DMV informed me the dealership hadn’t paid the right amount for the registration and title paperwork – so it had been held up. In January the temporary registration had expired and I STILL HAD NOT RECEIVED the truck’s paper work. I called Cal West Motors on 1/7/25, 95 days after purchase. I told them that if I didn’t have the paperwork by the following Monday I would have to seek legal representation to get the documents. I was told to “never call back,” and was then hung up on. I finally received the trucks registration in the mail on 1/12/25, 100 days after I paid nearly $18,000 outright for a vehicle. You'd expect business owners to fulfill their basic organizational tasks in a timely manner. But not Cal West Motors. As of writing this, I STILL DO NOT HAVE MY TRUCK’s title – 105 days after the purchase of my vehicle. Every joke that could be made about shady used car dealers stem from places like Cal West Motors. If you’ve had a bad experience with them know it’s very easy to file complaints with the DMV, CA Attorney General, and Better Business Bureau. Don’t let yourself be taken advantage of by this business. More

I have purchased a 2001 BMW Z3 from Cal West Motors last month. It's a nice clean looking, low mile car and came with a clean carfax report. The dealer I had worked with, Brian Casey assured me that there month. It's a nice clean looking, low mile car and came with a clean carfax report. The dealer I had worked with, Brian Casey assured me that there were no issues with the car and that there mechanics do a thorough check of all vehicles before sales. The car drove smoothly and I trusted his word. A few days prior to going back to get my tags and registration from them, I had discoverd paper work from the previous owners mechanic that showed the car had issues that needed attention. upon receiving my tags from Brian, I had informed him of the preexisting issues, all he did was stare at me like a deer in headlights. Mike Casey, whome I belive is his father, came up and asked if there was a problem, in which I had calmly repeated myself adding that I was taking the car to my mechanic and would like to work out some type of compensation. He flat out refused and it was obvious, did not want to discuss it any further. I told him that tey would be getting bad social media reviews and his reply was "do what you have to do" and walked away. After the fact, I had gotten news from my mechanic that the car has a number of additional issues and needs north of $8,000.00 worth of work. More than half of what I paid for the car. This is an ourageus rip off by Cal West Motors. Criminal im my opinion. Will be definitely seeking legal consult on this issue. More

Great Experience Just wanted to send out a BIG thank you to Brian and all at Cal West Motors for such a professional experience. I purchased a vehicle from them, being Just wanted to send out a BIG thank you to Brian and all at Cal West Motors for such a professional experience. I purchased a vehicle from them, being on the East coast, and they made what could have been a very risky purchase easy. The vehicle was as it was described and Brian made me feel totally confident that I would be happy with the purchase. Brian also went over and beyond helping with the logistics involved with a cross country purchase. This is a great place to buy a vehicle! More

Excelente, atención exquisita! Si usted busca un vehículo, dirijase a Cal West Motors, recientemente adquirí un Volkswagen Passat, y la verdad, el coche funciona excelentemente, y p Si usted busca un vehículo, dirijase a Cal West Motors, recientemente adquirí un Volkswagen Passat, y la verdad, el coche funciona excelentemente, y por si fuera poco, la atención recibida por Ryan, asombrosa, en todo momento estuvo atento a nosotros, contestó a todas nuestras preguntas, y nos facilitó todos los informes de Carfax del vehículo. Cal West motors, es un concesionario fiable, y de confianza en San Leandro, no duden en ir. More

Brought a car Good customer service and help me with the car purchase. Also help me understand the paper you have to sign. Would come back to buy a car. Good customer service and help me with the car purchase. Also help me understand the paper you have to sign. Would come back to buy a car. More

Good response Good attention and response. Had wife and 3 kids running around which is distracting, and Matt was tentative and willing to work with us to ensure all Good attention and response. Had wife and 3 kids running around which is distracting, and Matt was tentative and willing to work with us to ensure all paperwork, insurance and documentation was in order. More

Such an amazing experience! This was the easiest car buying experience I have ever had, thanks to Brian and the rest of the team! Before we even started the process, Brian had a This was the easiest car buying experience I have ever had, thanks to Brian and the rest of the team! Before we even started the process, Brian had already looked through their inventory to find options to fit my lifestyle and budget needs. I will recommend this place to everyone and anyone who is interested in buying a car! Thanks Cal West! More

Easy way to buy a used car We went to CalWestmotors.com, found a car that fit our needs and budget. Called CalWest and next day were able to come and test drive the car. Picture We went to CalWestmotors.com, found a car that fit our needs and budget. Called CalWest and next day were able to come and test drive the car. Pictures online we accurate, description was accurate. No hidden fees or crazy commissions. Salesman was very professional and efficient. We got exactly what we needed. Thank you Matt. More

Easy fast Matt made it simple and fast for us to get a sick gto didnt feel uncomfortable at all with everything real easy to negotiate with also Matt made it simple and fast for us to get a sick gto didnt feel uncomfortable at all with everything real easy to negotiate with also More