Cadillac of Thousand Oaks

Had it not been for Ronna Jermain, this deal would never have occured. Nasir is an obnoxious, unfriendly individual who should not be allowed to deal with the public. Russ is just a step above Nasir, caugh have occured. Nasir is an obnoxious, unfriendly individual who should not be allowed to deal with the public. Russ is just a step above Nasir, caught in a double untruth that forced Nasir to finally yield and cover the mistake. All the while none to happy. More

Awesome group of people. Made the buying experience easy. I didn't know exactly what I wanted but with their knowledge of the product it mad it easy for me. Thanks guys easy. I didn't know exactly what I wanted but with their knowledge of the product it mad it easy for me. Thanks guys More

Peter was very friendly and made us feel like Family!! Everyone in the dealership were attentive to my family and made us feel welcome!! Well worth the drive from Santa Maria. Everyone in the dealership were attentive to my family and made us feel welcome!! Well worth the drive from Santa Maria. More

Al Barnes and Frank Tepesano were awesome. Both of them went out of their way to make the usually dreaded experience of dealing with a car dealership, an excellent, pleasant, and joyful one. Being in th went out of their way to make the usually dreaded experience of dealing with a car dealership, an excellent, pleasant, and joyful one. Being in the sales and marketing field myself, I am very aware of what it takes to be a "good" sales person, and I feel compelled to mention that both Al and Frank are the epidemy of being a professional sales person. Clearly, they are both an asset to Silver Star Cadillac. I highly recommend both of them to anyone who is interested in either leasing or purchasing a Cadillac. Also, I would like to use this opportunity to thank both Al and Frank for all that they did for me and my Family. Keep up the great work you guys. Good luck and all the best. Much love and regards, Todd R. More

We are extremely happy with their flexibility in creating a custom leasing agreement for us. We are extremely happy with the customer service! Al Barnes, Eric Ford & Heather Gonzalez were very friendly and h a custom leasing agreement for us. We are extremely happy with the customer service! Al Barnes, Eric Ford & Heather Gonzalez were very friendly and helpful. More

Great customer service! Outstanding and very helpful with excellent attitude! FRANK AND ERIC answered all of our quesfions promptly and directly with no double talk and actually helped us through the whole excellent attitude! FRANK AND ERIC answered all of our quesfions promptly and directly with no double talk and actually helped us through the whole process. More

Peter Baca is a consummate professional and I say this from a very specific perspective; I was a nationally known sales trainer and VP of Sales Training for a Fortune 100 company. I know sales people and from a very specific perspective; I was a nationally known sales trainer and VP of Sales Training for a Fortune 100 company. I know sales people and Peter is as good as it gets. Engaging and knowledgeable, he turned what can be an arduous process into a simple and rewarding transaction. It was a pleasure to work with him and buy a great car at a great price. I couldn't recommend him more highly. In fact, the entire dealership was friendly, pleasant and appreciative. It will be a pleasure to send business your way. Thanks again. More

This is the first Cadillac I have ever owned and also the first time I had it serviced. Don Howard and everyone at Silver Star that I had contact with we're extremely courteous and helpful. first time I had it serviced. Don Howard and everyone at Silver Star that I had contact with we're extremely courteous and helpful. More

most courteous, informed and willing to go that extra mile to ensure your best deal. service department is top notch and those free car washes are a nice bonus mile to ensure your best deal. service department is top notch and those free car washes are a nice bonus More

The dealership worked with us on our order of a new 2012 Cadillac CTS-V Wagon. It was expedited and arrived earlier than expected. We picked it up and they were very accomodating explaining financing opti Cadillac CTS-V Wagon. It was expedited and arrived earlier than expected. We picked it up and they were very accomodating explaining financing options and expectations for service and protection of the vehicle. The financial manager was very quick with his explanations for additional options to protect the car and was able to provide us with that packaged with the financing. A great group of people to work with, friendly, and customer service oriented. We will go back and tell all we know about their service. More