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Cadillac of Thousand Oaks

Thousand Oaks, CA

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94 Reviews

3601 Auto Mall Drive

Thousand Oaks, CA

91362

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94 Reviews of Cadillac of Thousand Oaks

July 04, 2012

Had it not been for Ronna Jermain, this deal would never have occured. Nasir is an obnoxious, unfriendly individual who should not be allowed to deal with the public. Russ is just a step above Nasir, caugh More

by marcw91377
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nasir Khan, Russ Reiland
Aug 06, 2012 -

Cadillac of Thousand Oaks responded

I apologize for the delayed response to this posting...I was away for the holiday and just returned. We are truly sorry to hear about your experienec with Nasir and Russ. Please rest assured that it has been forwarded to the appropriate individuals so we can assure that we don't let this happen again. I am hoping that perhaps Ronna has maintained contact with you to assure that your needs are met? This is not the norm for us and want to make sure you are a happy customer. Please let me know. regards, Grettel Perricone

May 28, 2012

Awesome group of people. Made the buying experience easy. I didn't know exactly what I wanted but with their knowledge of the product it mad it easy for me. Thanks guys More

by Barbmurray3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronna Jermain, Mel Otte
May 29, 2012 -

Cadillac of Thousand Oaks responded

Thank you so very much for your kind words...we will make sure Ronna and Mel are notified of them. We are here to be at your service, please do not hesitate to reach out any time. Thank you again, on behalf of everyone at Silver Star Cadillac

May 22, 2012

Peter was very friendly and made us feel like Family!! Everyone in the dealership were attentive to my family and made us feel welcome!! Well worth the drive from Santa Maria. More

by EvaSanchez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Baca
May 25, 2012 -

Cadillac of Thousand Oaks responded

Thank you very much for your kind comments about Peter...we have conveyed them to him. We also appreciate the fact that you drove all the way from Santa Maria...this means a lot to us. Thank you again!! Enjoy your Cadillac!

April 29, 2012

Al Barnes and Frank Tepesano were awesome. Both of them went out of their way to make the usually dreaded experience of dealing with a car dealership, an excellent, pleasant, and joyful one. Being in th More

by Todd R.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Tepesano
Apr 30, 2012 -

Cadillac of Thousand Oaks responded

Thank you so very much for taking the time to post your kinds words...we are very proud of Al and Frank and it pleases us to know that you are very happy with their service. I will make sure to convey your comments to them. Thank you again and do not hesitate to reach out at any time...we are here at your service. Regards!

April 23, 2012

We are extremely happy with their flexibility in creating a custom leasing agreement for us. We are extremely happy with the customer service! Al Barnes, Eric Ford & Heather Gonzalez were very friendly and h More

by Purpleridnor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Gonzalez
Apr 30, 2012 -

Cadillac of Thousand Oaks responded

Thank you for taking the time to post your kinds words...we will make sure to convey them to Al, Eric and Heather! We are always at your service! Thank you again!

April 23, 2012

Great customer service! Outstanding and very helpful with excellent attitude! FRANK AND ERIC answered all of our quesfions promptly and directly with no double talk and actually helped us through the whole More

by DMirback
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
frank tepesano, Frank Tepesano
Apr 30, 2012 -

Cadillac of Thousand Oaks responded

We are very glad that you are happy with Eric and Frank...we will make sure to convey your kind words to them. Thank you VERY much!!

February 11, 2012

Peter Baca is a consummate professional and I say this from a very specific perspective; I was a nationally known sales trainer and VP of Sales Training for a Fortune 100 company. I know sales people and More

by Rreitzel
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Peter Baca, Peter Baca
Feb 14, 2012 -

Cadillac of Thousand Oaks responded

Thank you very much for taking the time to write about kind words about Peter...we truly appreciate them and will make sure to convey them to Peter. We look foward to being of service to you, your family and friends. Thank you again.

February 06, 2012

This is the first Cadillac I have ever owned and also the first time I had it serviced. Don Howard and everyone at Silver Star that I had contact with we're extremely courteous and helpful. More

by FROGRANCH1324
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DON HOWARD, Don Howard
Feb 06, 2012 -

Cadillac of Thousand Oaks responded

We are so glad that you are happy with our Service...we aim to please! Thank you for taking the time to post such kind words...we will convey them to Don. Enjoy your Cadillac and thank you on behalf of everyone!!

February 01, 2012

most courteous, informed and willing to go that extra mile to ensure your best deal. service department is top notch and those free car washes are a nice bonus More

by rwlnow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
alvin barnes
Feb 01, 2012 -

Cadillac of Thousand Oaks responded

Thank you so very much for taking the time to post your kinds words. I will make sure to convey them to Al Barnes. Thank you again.

December 22, 2011

The dealership worked with us on our order of a new 2012 Cadillac CTS-V Wagon. It was expedited and arrived earlier than expected. We picked it up and they were very accomodating explaining financing opti More

by cheryl santor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Ford, Russ Reiland, Mel Otte, Russ Reiland, Mel Otte
Dec 23, 2011 -

Cadillac of Thousand Oaks responded

We are so glad that you left our dealership with a good impression...we tryly appreciate your taking the time to post such kind words and we will make sure to convey them to Russ, Eric and Mel. Enjoy your car and happy holidays!

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