Cadillac of South Charlotte

Bought car 3 weeks ago and they've had over 2 of the 3wks in service and have nobody will help and tell u what u want to hear just get u off phone and u leave message but they never call u back.anf the stuff in service and have nobody will help and tell u what u want to hear just get u off phone and u leave message but they never call u back.anf the stuff was Minor that needed fixed they have nothing major.and it's used vehicle u feel like I'm not important case not big spender they put me on back burner.They are rude when u call and try get answers and won't help you with your issues something told me to walk away and mind you I put my hard earned money down of 10,000.this is ridiculous over two weeks just fix torn spot and cruise control and want be rude when u call never buy from these people they don't care about customers if u not spending big money even the sales manager is rude and go forbid he has to get up from his rolling chair to address you.and every time I call ask for mgr oh they not available only person call me back was the operator lady which was only nice person and sounded concerned.dont buy from here cause after u buy them don't care because your a number and they made the sale and on to the next person.i will never buy from here again nor will I refer them never.onwner needs clean house or have a meeting with sales mgr on important of customer service after sales.they need alot work or they gonna loose business.i hope they even care enough to reach out try resolve my concerns but won't hold my breath More

Chet was awesome polite professional and also the other guy I've told multiple people about the professionailizm I experienced guy I've told multiple people about the professionailizm I experienced More

Very disappointed with the dealership and with myself for not trusting my instincts. I came from several hours away to finalize buying used Cadillac. The car itself looked great, but the inside reeked of ca not trusting my instincts. I came from several hours away to finalize buying used Cadillac. The car itself looked great, but the inside reeked of carpet cleaner. I asked if the car belonged to a smoker or if they were covering up another smell. I was assured they don't sell smoker cars and the smell was just the cleaner in the hot sun. Long story short, I ended up purchasing the vehicle. It took a couple days to air out the cleaner smell and sure enough, the car belonged to a smoker. It hits you as soon as you get in the car. I should have known the overpowering smell was covering something up. I also should have realized that even though I expected a Cadillac dealership would take more pride in selling a used Cadillac, they are just like so many other used lots that and are willing to make a sale using whatever method necessary, including covering up/hiding issues with the car. They straight up lied to me and will to anyone else. Once someone shows you their true colors, believe them. Thanks a lot Greg for the smoker car. Shame on y'all and shame me for falling for it. More

The customer service was good. When I bought my 2020 XT6 it came with 3 brand new tires I admit it took me until I cane to get my oil changed that I remembered that tire after they When I bought my 2020 XT6 it came with 3 brand new tires I admit it took me until I cane to get my oil changed that I remembered that tire after they tried to get me for 900 dollars for new tires, of which all my tires were good for the exception of one. I can't help but feel like I paid for a tire that went on someone else's car. And the excuse they gave me about the tire came from the salesman who called me when he was out to lunch when I was right there in the dealership and no one came to explain why my tire was not there. I chalked it up as a loss but I won't be going to this dealership again. More

Recently was traveling when needed repairs, received excellent and quick response, thank you for your help in getting me back on the road excellent and quick response, thank you for your help in getting me back on the road More