Cadillac of South Charlotte

Tom is absolutely amazing. He answered all my questions and made the process as easy as possible. He answered all my questions and made the process as easy as possible. More

The service was outstanding. Once we signed the paperwork, Tom Mathew spent almost an hour with in the car answering questions and showing us how all the technology worked. Once we signed the paperwork, Tom Mathew spent almost an hour with in the car answering questions and showing us how all the technology worked. More

I have been a customer for over 20 years with Cadillac of the South and bought no less than 6 Cadillacs from them, mostly under the Arnold Palmer ownership. I have never been more disappointed in the leve of the South and bought no less than 6 Cadillacs from them, mostly under the Arnold Palmer ownership. I have never been more disappointed in the level of customer service that they now offer the customers. After numerous calls and messages over the last several weeks to their service department, I have yet to receive a callback. Even a call to Manager Steve Bell was not returned. Fortunately, there are other Cadillac dealerships that I can use. My regret is now that I referred so many customers to them over the years. I think it is important to share this experience and suggest potential customers look at other reviews. More

Stay away from this dealer. I bought a car and I realized on the road, the tank was nearly empty. I contacted my salesman and no response. I bought a car and I realized on the road, the tank was nearly empty. I contacted my salesman and no response. More

AVOID THIS PLACE! This review is specifically for the shop- not the dealership as I have no experience with that. Fifty percent of the time that I’ve visited the shop This review is specifically for the shop- not the dealership as I have no experience with that. Fifty percent of the time that I’ve visited the shop to get my car fixed something has gone wrong. Every time I worked with BILL, something went wrong or felt uncomfortable by the situation. One time it took four hours for an OIL CHANGE- and yes I had an appointment. Another time I went in (once again, appointment made days ahead of time) to get my windshield replaced and my CUE system looked at. This time was also with BILL. I pulled in as always, he asked what we were doing for the day, took the keys, and then I went to the waiting room. Well over an hour later, Bill walks in the room saying that 1- they didn’t have the windshield and would have to hire an external company to come out and 2- they didn’t have the CUE ordered so I would have to come back for that as well. I waited almost two hours for them to say “sorry we weren’t prepared”. Actually, scratch that. There was no “sorry” at all. I was given a price tag and told that they could fix a recalled part on my car. That’s all. An additional two plus hours later and I was finally out of there with an appointment to actually fix my car. Here’s the weird thing- no matter how many times I asked, Bill would never tell me what happened to my CUE screen cracking out of absolutely nowhere. I just figured I’d get the diagnostic when I returned in a few days after they had a replacement in. Fast forward an couple of days and I’m back to get my windshield and CUE screen looked at like before. This trip I asked Bill THREE times why my screen would crack out of nowhere and he continued to say either the price or change the subject. Complete slimy snake behavior. Also, I waited for a while in the waiting room this time for Bill to come in and say that my windshield had been delivered the week prior but was broken by the company that delivered it. They received the windshield the day after my last visit and had almost an entire WEEK to get a new one if they knew it had arrived broken. Bill specifically said that it had arrived broken. That means they would have had to know that long before my appointment. If that’s the case- then why wasn’t I told that when I first arrived to the dealership instead of them wasting my time yet again? In any case, after Bill’s cold-shoulder approach to telling me the news, he said the CUE screen had been replaced and the total was $1330~ and once again, I asked what was wrong with it. HE SAID NOTHING. I asked him who do I need to talk to in order to get an answer and he said “what? What do you mean?” I asked one last time “Why would my screen crack and become unusable out of thin air?” (there was no temperature shift, heavy pressing, NOTHING going on to cause it). He yet again just looked like a sneaky snake and ignored me. I told him at that point I would just take it up with Cadillac. Come to find out that there have been multiple class action lawsuits filed for the same thing happening. Lastly, when they wash your car at the dealership, they’re not very vigilant. I had an attachment on the back windshield that was washed away in the car wash. When I asked Bill about it he said that nothing had been found and assured me that they were not the cause- twice. Made me feel like an idiot for even asking the question. A couple of days later I received a text from Bill (completely unprofessional) that they DID have it from the car wash even though I had already purchased a new one. I told him of my negative experiences and was met with an awkward and unprofessional text exchange until I told him that I preferred not to communicate with him any longer. Then I received a call from another number from him (which I didn’t answer but was able to track) after I told him that I didn’t wish to speak to him. Listen, this place may be great, but I’ll never know because I’ve dealt with Bill each time something bad or shady happened. Is it because I’m a younger adult female they can take advantage of? Who knows. More