Cable Dahmer Chevrolet of Kansas City

*Long review* *I was sold a car WITHOUT A TITLE and they could not obtain it. Communication is terrible* With all of the 5 star reviews, I thought that I would have had a great experience but I DID NOT. My could not obtain it. Communication is terrible* With all of the 5 star reviews, I thought that I would have had a great experience but I DID NOT. My husband and myself went in there to purchase a vehicle and initially I had a good experience. Troy Burke and Mark were pleasant but were extremely pushy. They asked me what type of vehicle I wanted and what type of payment I could afford and they DID NOT honor my choices. Reluctantly, we agreed to a car (a white Jeep Compass) that was much more than what we initially asked for. We then went in and sat with Jamie (the guy dealing with the paperwork) who was, again, initially pleasant but was pushy and we signed paperwork we were hesitant to sign. Jamie then proceeded to print out a 60 DAY TEMP TAG FOR MISSOURI. I thought that was strange but ignored the warning signs. The TITLE WAS NOT IN THE PAPERWORK. I waited and waited. NOTHING. 30 days passed and my car payment didn't come out of my bank account. I called Cable Dahmer and spoke to Mark who said that he didn't deal with payments and I needed to call the loan officer. Cool... I called the loan company and they COULD NOT FIND MY LOAN!!! I was a little confused so I called Cable Dahmer back and spoke to JAMIE. He said that they could not obtain the title to the vehicle and I had to return it. My husband and myself being (rightfully) upset, went back to Cable Dahmer and confronted Jamie. He seemed apologetic ONLY because he was confronted. He then proceeded to say that he was going to call us the next day to discuss what we could do. He stated that if we could give him another week or two, the dealership would pay the late registration fees for the car. I agreed (silly me). I waited the next day and received no phone call. I waited a second day and didn't receive a phone call. Now I am beyond furious because he has not called me to tell me what's happening. My husband and I go up there highly upset and neither Mark, Troy or Jamie is nowhere to be found. I wanted to confront them and ask them why did they sell me a car without a title. I asked to speak to a manager who unluckily felt the brunt of my anger. I was refunded my down payment. I am upset at the fact that no one called me to communicate ANYTHING with me. If I hadn't called regarding my car payment not coming out of my bank account, I would have been told nothing. COMMUNICATION IS TERRIBLE unless you are there trying to get a car. They are all in your face being nice and friendly SNAKES until you have an issue. I called Jamie a COWARD because that is what he is to me. He never called to communicate anything about the missing title. I REGRET GOING TO DAHMER IN THE FIRST PLACE. I went to another car place and was treated with dignity and respect AND I RECEIVED THE TITLE!!!!!!!! More

Poor customer service. The mechanic did to have completed his job correctly. But my service advisor Vick Sangha, and service manager Brian failed to do their jobs. The mechanic did to have completed his job correctly. But my service advisor Vick Sangha, and service manager Brian failed to do their jobs. More

The customer service is not that good. The tech advisors do not explain you what the car needs to have exactly. The tech advisors do not explain you what the car needs to have exactly. More

Vick always makes sure we are taken care of. I can't say enough good things about working with him in the service department. I can't say enough good things about working with him in the service department. More

Friendly atmosphere. Work is done quickly and above customer expectations.I’m on my third new vehicle from this dealership. Work is done quickly and above customer expectations.I’m on my third new vehicle from this dealership. More

The experience was very smooth and pleasant! Will do business again I'm pretty sure. Will do business again I'm pretty sure. More

DO NOT DO BUSINESS WITH THIS DEALERSHIP. I went on-line to look for a Chevy Bolt EUV. Filled out financial information. Someone called from their dealership and made an appointment with me I went on-line to look for a Chevy Bolt EUV. Filled out financial information. Someone called from their dealership and made an appointment with me. I showed up. The car, nor my salesperson were there! I drove 45 minutes, took time off from work. DO NOT EVER ATTEMPT TO BUY A CAR FROM THIS DEALER. Mike Gunter More

On June 30th when valet service dropped off my truck, there was a bump and scratches on the front passenger side and rear passenger side. I advised valet and my service advisor My truck did not have that there was a bump and scratches on the front passenger side and rear passenger side. I advised valet and my service advisor My truck did not have that damage when I dropped it off Monday June 27th. Valet said they did not have any photos time stamped from Monday June 27th when I dropped off the truck. Service advisor Vic advised he would take a look at footage from dropoff. I have not received a response from my reported issues of my truck and very frustrated as I have been very patient with my reoccurring issues with my transmission and wheels & tires vibrating…. More

It was great everyone with the service team is always great when I come in I have 5 cars and they are the only place that I have service them great when I come in I have 5 cars and they are the only place that I have service them More

Asked for them to put leather seats in my brand new truck to seal the deal and they agreed. The leather seats that were installed did not match the interior of the vehicle at all and they didn’t fix it. No to seal the deal and they agreed. The leather seats that were installed did not match the interior of the vehicle at all and they didn’t fix it. Now I get to spend money elsewhere so my interior doesn’t look like trash. No different than if I asked them to paint something on the outside and they used red instead of cherry red because that’s “as close as they could get it”. Needless to say, instead of them getting a trade in from me every couple years they decided to save a little money now not making the leather seats right. More