Cable Dahmer Chevrolet of Independence

We have had a terrible experience. Used sales rushed our purchase. They had to come to our house take car back and service it. Now we have to buy new tires because we have three of one brand and a fourth purchase. They had to come to our house take car back and service it. Now we have to buy new tires because we have three of one brand and a fourth is a worn out tire that does not match the others. I guess we should have checked, but who sells a car that way with 9000 miles on it!! More

Bought a truck from them was worst mistake we made ive had truck in my possession 5 days and going on 2 payments the service guy lied said they drove truck 30 miles but must have thought I was stupid the had truck in my possession 5 days and going on 2 payments the service guy lied said they drove truck 30 miles but must have thought I was stupid the truck was drove 7miles and never left the lot... my chevy app allows me to track the truck and its usage it ran for almost 2hrs with top speed of 7mph they trying to get out of working on it cause they sold me a xxx....they have had my truck since Jan 5th it is now Feb 1st im not happy im calling lawyer and the local news stations about there practices More

Customer treatment here is really poor. I was so disappointed. I experienced only hassle and absolute disinterest in helping me as a customer in sorting out the issue with VCS that this company sold disappointed. I experienced only hassle and absolute disinterest in helping me as a customer in sorting out the issue with VCS that this company sold me. I don't recommend to approach them at all, ie once you are hooked, you've also been forgotten immediately....>;o( More

drove 3 hours for an appointment vehicle wasn't it lot that it was supposed to be at sent to another lot 20 minutes away while setting in vehicle was told oh this vehicle was just sold. Don't put a custom that it was supposed to be at sent to another lot 20 minutes away while setting in vehicle was told oh this vehicle was just sold. Don't put a customer in a vehicle that is sold More

Didn't Buy A Car From Them... But Wish I Had! I did NOT end up purchasing a vehicle from Cable Dahmer Chevrolet, let me get that out of the way up front... but I wish I HAD because I have nothing I did NOT end up purchasing a vehicle from Cable Dahmer Chevrolet, let me get that out of the way up front... but I wish I HAD because I have nothing but praise for them! The ONLY reason I purchased a vehicle from someone else was because Cable Dahmer didn't have the EXACT car I was looking for... but they came so close. For starters, I was looking for a Black 2012 - 2015 Chevrolet Sonic RS 6-Speed Manual Turbo with under 100K Miles for around $6,000... and what they had to offer was a Dark Gray 2013 Chevrolet Sonic LT 6-Speed Manual Turbo with under 100K Miles for around $6,000... so close right? Everyone from the sales staff, to the customer service rep, to the finance officer were so kind, responsible and willing to work with me. They were all very patient and understanding as they bent over backwards to meet all of my requests during this Covid-19 Crisis. They were not pushy at all and they all communicated well via phone calls, texts, emails, pictures and videos despite the fact that they're based in Kansas City, MO and I'm in Dallas, TX. I was on the verge of making the 7- hour road trip up there to purchase the car they had to offer and had even placed a $500 deposit down to make it happen. But the weekend before my planned trip is when I found the car I ended up with being sold by an individual seller. In the end, Cable Dahmer was very understanding and I had no issues with keeping my $500 deposit back. I would HIGHLY recommend working with them for your car purchase needs. They are VERY professional and you'll be glad you did! More

Pushy, and condescending, salesman Everything was okay until after the test drive. Then it was time to talk about the car. We decided that we wanted the car, so a price was negotiatin Everything was okay until after the test drive. Then it was time to talk about the car. We decided that we wanted the car, so a price was negotiating. But during this process, the salesman kept repeating himself and spoke to us like we were idiots. Even after putting up with all that, we decided that we would get the car, since it was what we were looking for. We were led to believe that we were getting a tremendous deal, even though that was not true. (We would bring up certain things about the car, and all he would say was "it passed inspection".) After we wrapped up the financing, we were given the keys. As we go out to get the car, we notice that there was damage on the front end. (The carfax said it was in the back.) When we showed this to the salesman, all he said was that there was no way his manager was going to pay for any repairs, since "we got such a good deal". This was said with a grin on his face and a condescending tone of "sucks to be you". He gave me the feeling that he thought we were a family of suckers and that he got one on us. We won't ever be going back. More

Great at wasting time, unorganized, rude, unproffessional Sammy H. Nasr is rude and fails to follow up with customers. Even blames the customer for his lack of effort. Had every intention to buy a truck from Sammy H. Nasr is rude and fails to follow up with customers. Even blames the customer for his lack of effort. Had every intention to buy a truck from them. Sent Sammy several photos of my car and my vin for a trade appraisal. Next day I reach out to him, and ask if he has any info on my trade. Tells me truck i want is in the shop and was in a wreck, i tell him ok no big deal, i still would like a trade in appraisal. He says ok, and i dont hear anything for two days. I follow back up with him, and he says to talk to another salesman and that I am belligerent and refuses to deal with me. I tell him i am not being belligerent and all i want is my appraisal that i took the time for photos and getting the vin number etc. I ask to speak to his boss, he refuses to answer me and blows me off. I email the dealership and ask to talk to the general manager or owner to make them aware of Sammy. That was two weeks ago, no follow up. Way to ruin a sale with a customer looking to buy right now! More

water pump the car that was purchased from Dahmere Chevolet had it 7months the water pump went out Marty service center fix at no cost with the warrenty Thanks the car that was purchased from Dahmere Chevolet had it 7months the water pump went out Marty service center fix at no cost with the warrenty Thanks More

Poor Service Center Experience, My car was taken in for a heater problem. 3 days passed before it was diagnosed but nothing else done due to failure to get Warranty company to agre My car was taken in for a heater problem. 3 days passed before it was diagnosed but nothing else done due to failure to get Warranty company to agree to the 7 hrs of labor and price of Module that Dealership was asking for. Nothing was settled so I was told to pick my car up at no charge and take to another dealer. This was after a week of wasted time. I went in that next Monday to pick it up. I was told that updated information was sent to the Extended Warranty Co and answer would be about 3 hrs. The manager had the Rep call while I was there. There was an Agreement on Labor and part in about 20 minutes. Car was left for work to be done. It was that entire week and on Friday I was called to pick up. I picked it up and less than two miles away from the Service Center the heater did not work. I called and was told to return the car 3 days later on Monday. I got up that morning , Ice and Snow every where and the wife and I took the car in. About two blocks from the Service Center I received a call saying Mechanic would not be in and not to bring the car. We went back home. I heard nothing else. I called on Wednesday and was told by a Gerald or something like that to bring the car in and he would have a loaner ready for me. I took it in and dropped it off. If this review was based solely on the second time in to repair the heater I would have provide a much better review rating, However two weeks wasted, the replacement of a Heater control module that was working but only replace because GM Corporate said it had to be , AT owners expense and disregarding the 8 yr Voltec Warranty that should have covered it, A $1,200 replacement, and not having the vehicle repaired when picked up I have to rate service this way. It took another $600 some charge to repair the heater problem with the correct part and another week to resolve it. The engine being loud and vibrating problem after picking it up the first time is still present. I don't feel this problem neglect from the Rep that handled my repair, but more from upper management and GM Corporate Customer Service that failed to provide support. I was always treated with friendly response. I can not complain about my second visit and service I received. Had it been based entirely on that visit I would give at least a 4 star rating. NO Compensation by GM or The Dealership was provided for the inconvenience to me the customer for the multiple trips to the shop, the two weeks without a vehicle and the stress and aggrivation caused. The Rep can only do for the customer what the Management will Approve. More