Cable Dahmer Chevrolet of Independence

I waited a few months before typing this up, in hopes my temper would cool off. It hasn't. Unfortunately I don't remember the name of the individuals that worked with me, so my ratings in the individual per temper would cool off. It hasn't. Unfortunately I don't remember the name of the individuals that worked with me, so my ratings in the individual personnel area might not be correct. I didn't recognize the names/pictures provided on this sight, so I'm using the name that looks most familiar from their website. This dealership will not see a dime from me ever again. I probably won't ever buy a Chevy car again, from any dealership. Their service department is horrendous. I dropped off my car, on labor day. It was riding rough, my clock kept resetting, and my GPS was way off. I didn't have a reservation, so I understand they wouldn't be able to get to my car right away. They say they called me, after about 2 weeks, but I didn't have any messages on my end. I'll give them the benefit of the doubt though and blame that one on Verizon. However I called them that next weekend, and was told that the mechanic working on my vehicle doesn't work weekends and nobody in the shop had yet looked at my car. I call back the next friday, I figured if nobody at looked yet I needed to give them a couple days, but if my mechanic didn't work weekends I figured I need to at least check on a time line from him before he was gone for the weekend) When I called I learned that he left early that day, and was told he was scheduled to look at my car on monday, and that he would call me on monday. (which, if he really messaged me at two weeks what were these other people talking about?) Monday comes and passes with no call, so afterwork I come into the store on Tuesday. He tells me he's been waiting for me to respond to his message, that the battery was bad and the engine coils need to be replaced. I'm pretty upset at this point, because the clear miscommunication going on, but I figure at least we have a plan, work is getting done, and its probably not all this person's fault. It could be the two different people I called were misinformed. I tell him to go ahead and replace the coils, but the battery was brand new and under warranty, so I would take it back to O'reilly and get them to replace it. After some days pass they call me to let me know that they finished working on my engine coils and put in the new battery, but that one of their porters BACKED INTO MY CAR. They went on to say that they took my car to their body shop, and because of some minor cosmetic wear and tear that was also going to be replaced with my new bumper, that my car would look better than before. I didn't feel very reassured. I told them I would come in to talk to them about it afterwork. My car has been in this shop for about a month now overall, mostly because of lack of communication, but now they've damaged my vehicle as well. When I come in, they offer me a loaner vehicle. This is not an adequate substitute to driving MY car, and I tell them this. They direct me to the manager. At first the manager tries to play it off as no big deal, "they didn't real hit my car that badly, its probably only cosmetic, I should be grateful" kind of stuff. Enitirely disrespectful. Eventually he offers me a free oil change, this also wasn't satisfactory as I didn't need an oil change, and wouldn't need one for another 20 months, but Its clear they are giving me any other choices. In hindsight, I wish I had refused their repair, taken it to another shop, then sued them for the cost of damages. Finally my car is "finished", they have the new battery in, they have the coils replaced, they've fixed the damage they added on, and they said it runs smoothly now. I come in to pick up my car; the bill was more than I thought they had told me originally, but once again I was willing to give them the benefit of the doubt. I was just so excited to get MY car back after over a month in the shop. I pay, I get my keys, I sit down in my car and surprise they only fixed one of the three issues I brought it in for. I thought the battery replacement was why the console/clock was resetting every time I turned the car on and why the GPS wasn't working properly. I went back in to ask them about it. He said I never told them I wanted that fixed. I told him I definitely did, and I wanted him to take the car back and finish the job. He told me since I didn't get a reservation, I would have to start my wait all over again, and it would be a new diagnostic fee as well... That's when I finally gave up on Cable Dahmer. More

Horrible experience. Went in for a car. Found one, I was Horrible experience. Went in for a car. Found one, I was told I was approved. Drove a nearly brand new car off the lot. 3 days later I received a ca Horrible experience. Went in for a car. Found one, I was told I was approved. Drove a nearly brand new car off the lot. 3 days later I received a call from the sketchy salesman telling me I have to return the car because I was not actually approved. So this guy, Mike Hooper(Mr 25 years at the dealership and talks about random personal issues)lied straight to my face. Now I'm needing to return the car and have no way of getting back home because my husband and mother in law took the day off that day to go with me to get a car AND IM PREGNANT. Instead of lying, I would have appreciated the truth. Is it really that difficult to tell someone that they weren't approved or what? Or would it have been hard to tell me to wait a few days for an actual answer regarding being approved or not?? It would have caused me less pain and trouble. BE HONEST!!! Oh and I would love to know who's paying my Uber so I'm able to SAFELY get back home. It's not fair that I ask my family to take another day off, seeing as how I was lied to. So If anyone wants to be manipulated and lied to, I suggest going to this dealership! More

Sterling block was one of the best salesman to work, even traveled to other dealership to help me out. It was his manager Mathew kowalski that failed him and myself. By far the shadiest and worst experience traveled to other dealership to help me out. It was his manager Mathew kowalski that failed him and myself. By far the shadiest and worst experience I’ve ever had in a dealership. The managers took over and changed numbers, adding money to deal and thought we wouldn’t notice. Lied about why fees were what such as taxes being doubled when I showed back up next day to sign. Then to my face said if I didn’t like it that I could walk out and he would sell to someone he could actually make $8000 on. Dont buy from these guys, they make it sound like it’s a great deal when in reality they are hiding things all over the deal. BEWARE! The only reason they are even getting one star is because sterling was so helpful and knowledgeable. We went back to his dealership and the GM of that store is working his hardest to acquire the truck I was supposed to get but that probably won’t happen because the original dealers we went to won’t dealer trade the truck because they rather rip somebody else off. I don’t usually write reviews and work and the sales department myself but this is seriously something that shouldn’t happened to anyone. I know these guys got to make money but their greed hurt them bad this time around. More

Found a vehicle online I liked. I called and the salesman worked with me for the week. I went to go look at it and they showed up with a different vehicle. I was told the vehicle I wanted had sold the week b worked with me for the week. I went to go look at it and they showed up with a different vehicle. I was told the vehicle I wanted had sold the week before. They never said anything that entire week. Each vehicle I test drove had no gas so I could not drive it far. Finance team filled out paper work for me without me knowing. Threw in some warranties and never said I would pay for them. The salesman never contacts me back when I have questions now. The finance department rushes through your paperwork without explaining anything to you. They do not care at all about their customers. They want their money and that is it. I advise people to never go here. More

I will describe cable dommer in one word Amazing .. Amanda and her team are unbelievable..#cabledahmerforlife Amanda and her team are unbelievable..#cabledahmerforlife More

Ordered vehicle -dealer changed pricesby Mike Titus Ordered vehicle -dealer changed prices by Mike Titus Construction, Inc from Blue Springs Missouri June 10, 2021 Prices negotiated and ordered 3 new Ordered vehicle -dealer changed prices by Mike Titus Construction, Inc from Blue Springs Missouri June 10, 2021 Prices negotiated and ordered 3 new trucks in February 2021 Received 1st truck ok, 2nd truck arrived, they wanted to renegotiate price, finally 3rd truck arrived and they raised price $2,170.00 above agreed price. Absolutely, horrible sales practice. I have the emails and orders confirming all transactions and confirmed prices but they failed to follow through. After not hearing from dealership for several days about transaction, I called to learn that vehicle I special ordered in February was sold . Unbelievable - never again for us to buy a vehicle or recommend this dealership…. More

I reached out to this dealership in search of a new vehicle, asking what offer they were able to give me with no hassle. At first, I was told they could not give me an offer without running my credit ( vehicle, asking what offer they were able to give me with no hassle. At first, I was told they could not give me an offer without running my credit (red flag #1). Then after telling them I had an offer from another dealership, they were finally willing to work on an offer. I was texting with a salesman for over 4 hours before getting an offer. When he finally sent it, I did was not able to respond immediately and he sent a "?" within two minutes of the offer (red flag #2). I thought this was rude, especially after I had been so patient with him. He told me he took $7,000 off the price of the vehicle, but when I looked at the offer he had also added back in $3,000 of options I did not want (red flag #3). When I told him this, he said they could not remove them and that they were already on the vehicle. I feel they were not upfront with this and should have included these things in the price of the vehicle if they were not optional. Ultimately decided to walk. More

was in the market to purchase a newer pickup so last weekend got online to check them out.Found something I might like so send text to dealership (as I’m a disabled vet without the power to talk )was pu weekend got online to check them out.Found something I might like so send text to dealership (as I’m a disabled vet without the power to talk )was put on hold several times trying to figure out which truck I was trying to buy.Finally was given to a person named Ty Horton who couldn’t find the truck.She ask for the stock # and still couldn’t find it so she ask for last 6 numbers of the vin so I gave that to her.Said she would be right back but it appeared truck may have been already sold but she would check.After 2 1/2 hours waiting I sent text stating that you people need to let me know as I can go somewhere else to purchase a truck.It wasn’t long till this ty Horton can back with she wasn’t other people but here name was ty Horton and that the truck I was interested in was probably sold and she was busy selling a car to someone else.So in short she was rude and didn’t bother to keep a buyer informed of the progress being made in the purchase of one of there trucks I will in fact not ever buy anything from Cable Dahmer She in my option has no business doing any kind of business with the handicapped or disabled More

My experience having service work done on 2 different vehicles that I bought from Cable Dahmer over the course of 16 years was that the work is seldom completed properly or on schedule. Their prices f vehicles that I bought from Cable Dahmer over the course of 16 years was that the work is seldom completed properly or on schedule. Their prices for their sevice work is as high or higher than you would pay anywhere else, I have discovered. I would recomend taking your GM vehicle to a different dealership for service work, or simply finding a trustworthy independent mechanic to do maintenance or repairs. Cable Dahmer is better at taking your money and making excuses for their poor service work than they are at simply getting the jobs done correctly. More