CMA's Colonial Hyundai

my first time with this dealership warranted 5 stars. I could not have been more pleased with them. Second visit, not so much. This week we received a letter from them stating that since we were previou could not have been more pleased with them. Second visit, not so much. This week we received a letter from them stating that since we were previous customers, come in for a special sale on black Friday. We were not looking for a car at this time, but they indicated we could upgrade and more or less keep the same payments. We looked at website and found a few candidates and called to see if it was worth taking a trip out to the dealership with regards to what the sale entailed and if we could get the same amenities as our current Sante Fe for roughly the same payments. We placed 3 calls and a chat request prior to the appointment time (covid rules) and never did anyone call us back. We decided nothing ventured, nothing gained and went. I told the salesman my criteria (budget and what we wanted the car to have) and made it perfectly clear before looking at any cars. He took us to one of them, which happed to be on our list (I did not see any of the others I earmarked) and let us test drive it. We liked the car and decided if the deal was right, we would get it it. At this point I was afraid it would not meet what we budgeted for and we decided to throw in some cash and raise our monthly payment requirements 15% (did not express to them at the time for cash and never got chance to with increased monthly payment). Our very nice salesman Brian came back with a payment over double what we told him we required. So, he went back to his sales manager to see what could be done. A short balding angry manager in a headband comes back and places a piece of paper in front of us and curtly says this is what your trade in gets you and this is the price of the car and then says in an unpleasant voice "maybe I can knock 30 bucks of the monthly payments". we declined and he walked away in a huff and we spoke to our salesman briefly and left. I was prepared that we might not be able to work out a deal and be perfectly fine with the dealership without a negative review. However, the angry manager prompted me to post. First, they sent us a letter specifically addressed to us as previous customers about a specific sales deal that would amount to what employees paid (their words, not mine). Never did the manager show us a sale price or reduction off the price of the car that was marked at full retail. FALSE ADVERTISING! Do not invite me in for a sale and walk me to a car I did not point out and not offer up a sale price (by the way, it was the same price on the web several days prior to sale). While not required, they could have offered more for trade in. They did that the previous time and we brought in a better car this time and they offered less (they also said they would rather have cars from previous customers). Lastly, they could have offered to show us other cars in a price range we found acceptable. So they invite us in, then show us one car and say take it or leave it. The salesman was very nice and I am sure caught between customers and an angry little manager with no recourse, but the lack of effort on the managers part was really a bit unbelievable. Also, I walked In there with a bank approval for up to a 50g car loan, so paying for a car was not going to be a problem, but you did nothing to earn that information. I am angry I wasted 3 hours at your dealership, never at any point did I not make my intentions clear and still you put us through a dog and pony show. If the angry manager would have made any effort (even if pretend) to try and sell me a car I would have left without thinking poorly of your dealership and come back in when I was in the market for a car and not you inviting me in with the promise of a marked down price. I will share this story often in the coming months. This review reflects the manager (not the lady sales manager, but the short male) and the dealerships practice of sending out false advertising in the mail and not the individual salesman. More

Fast and friendly. Cleaness was a plus with the Covid 19 pandemic going on. Very curtiousy to there customers. To some it up! Excellent job. pandemic going on. Very curtiousy to there customers. To some it up! Excellent job. More

Ms. Kim in the service dept. helped me schedule my appt. and advised me that a more extensive service was on the horizon. My car was serviced in a reasonable time frame and I got a quote on the next service and advised me that a more extensive service was on the horizon. My car was serviced in a reasonable time frame and I got a quote on the next service. I appreciate being prepared! Everyone I encountered was pleasant and professional. I waited for my car and found the space very clean. Thank you. More

Bought my car there,excellent service,came for oil change and service today and it was very fast good service.Keep up the good work.Kudos and service today and it was very fast good service.Keep up the good work.Kudos More

quick oil change were able to get me in on short notice , got me in an out in a timely matter, car is always clean with plastic bag on the steering wheel and never cha were able to get me in on short notice , got me in an out in a timely matter, car is always clean with plastic bag on the steering wheel and never change my radio station. More

I've bought a sonata and a tucson from Colonial! They are easy to work with and take great pride in what they do! Every time I take a vehicle to get services by them always excellent and fast! easy to work with and take great pride in what they do! Every time I take a vehicle to get services by them always excellent and fast! More

Good attitude prompt and courteous service. I was well informed during the process. Quite possibly looking to make another purchase from them. Continues to be a good experience informed during the process. Quite possibly looking to make another purchase from them. Continues to be a good experience More

Nice place to do business I have no problem with this dealership's service department. They are no more expensive than most independent auto repair businesses. They are open on I have no problem with this dealership's service department. They are no more expensive than most independent auto repair businesses. They are open on Saturday, too. Also, I have bought three cars here. Particularly happy with my Ioniq. Great gas mileage and safety features for an affordable price. More

The service team was friendly, nice, and very helpful towards my needs. The environment was clean, safe, and everyone had on mask. Which made me feel very safe to conduct business. I recommend purchas towards my needs. The environment was clean, safe, and everyone had on mask. Which made me feel very safe to conduct business. I recommend purchasing your next vehicle here. I am so satisfied with the services that I have received. This is my 2nd vehicle that i have purchased from Colonial Hyundai. More

Great great customer service here at Colonial Hyundai. I have been coming here for 4 years and not one time have I been disappointed. Kim Turner is the best. She always been very professional along with pro have been coming here for 4 years and not one time have I been disappointed. Kim Turner is the best. She always been very professional along with providing great customer service. The technicians make sure my car stays up to date with any updates they see as they are working on my vehicle. They have never let me down. More