CJ Wilson Mazda of Ventura

Trust in your local Dealers I stated "Tust your Local dealers for several reason, for one Ventura is a small city, and good independent auto shops are few and far between, and wh I stated "Tust your Local dealers for several reason, for one Ventura is a small city, and good independent auto shops are few and far between, and when you find a good one their price's are higher than your Dealers price's (not like before when the Dealers price were rediculously higher). Another is the Dealers give your car a through inspection, no matter what you brought it in for (at least they do at C J Wilson Mazda), if this is done at an Independent Shop they charge you for inspections. Finally I will tell why I trust these Dealers, I own a Mazda RX8, and there was one Independent that would even work on that model, anyway I toke my car to I won't mention their name (Dependable on Wells Rd.) because I detected a smell like my clutch was burning, and for them to check it out. I was told the smell was from oil leaking on my exhaust pipe, which they repaired, but two weeks later my clutch went out so back to the shop it went. So here's the Kicker, I had a recall on my air bag so I had to take it to C.J. Wilson for replacement, they gave my car a full inspection, and found out that my transmision had one bolt missing, and three bolts loose. To add more insult to injury I inquired about how much th charged for clutch replacement, I was quoted a price that was $500 to $600 less. Needless to say I will never go to an Independent Shop again, An will always Trust My Local Dealer.... and a Special Thank-You to Clint Stremcha More

Customer Service Excellence!! Heather Massey is Awesome!! She held my hand through the car buying process. Putting up with my many questions, concerns and silly requests. She helpe Heather Massey is Awesome!! She held my hand through the car buying process. Putting up with my many questions, concerns and silly requests. She helped me to get the exact car I wanted, for the price I wanted. I am totally in love with my new car!! Many, many thanks to Heather. It was also super refreshing to work with a woman at a car dealership, which is a very male dominated field, way to go CJ Wilson Mazda!! More

Helpful, Informative and Not Pushy We had a great experience at CJ Wilson Mazda in Ventura, our sales consultant AJ was knowledgeable and helpful without being pushy. Best Car buying ex We had a great experience at CJ Wilson Mazda in Ventura, our sales consultant AJ was knowledgeable and helpful without being pushy. Best Car buying experience ever. More

Very good It was our very first visit at this dealership. Everyone was very friendly. AJ was very well informed about the Mazada C-5. He was very friendly and k It was our very first visit at this dealership. Everyone was very friendly. AJ was very well informed about the Mazada C-5. He was very friendly and kind and good customer service. Thank you very much. More

Very poor experience I went to the Mazda dealer for a recall and for some additional work. I spoke to the service department ahead of time, about the Warranty that I had I went to the Mazda dealer for a recall and for some additional work. I spoke to the service department ahead of time, about the Warranty that I had purchased from Mazda, and about the work that I wanted done. Victor in the Service Dept could not find the Warranty, and when we arrived no one had information about the repair that I had discussed. Victor could not explain how the dealer would use the Warranty, but emphasized that we would be billed for repairs. Finally Jennifer intervened, found the Warranty online, and set up the service. We left the car over the weekend to wait for parts. On Monday, I never got a call letting me know when the car would be ready. When I called in the afternoon, Victor told me he was "waiting to get paid" from the Warranty, and I had difficulty finding out when my car would be finished. Customer service was poor, as we were not greeted when we arrived (2 representatives ignored us at the service desk, then one told us they were "multi-tasking" and would get to us later). When we picked the car up, Victor gave the completed paperwork to the cashier without reviewing or discussing the service. We were left to find the car out in the parking lot ourselves. In the end, we paid for diagnostics which we believe were covered by the dealer Warranty. The recall was completed to our satisfaction, but we declined to have the dealer do repairs because of poor customer service and communication. I have dealt with many car dealers, and this is the worst service I have ever received. I will not return, and will take my Mazda elsewhere for service and repairs. More

The staff is nice, and efficient at getting me in and out. The service center is always ready to help me when I arrive. On this instance when I went into the service department to get my car the person who was The service center is always ready to help me when I arrive. On this instance when I went into the service department to get my car the person who was sitting at one of the desks was eating and I felt bad for interrupting her lunch. She asked if I was there to pick up my car, and if so I should just go to the cashier to check out. The cashier had me sign a couple of items and then I left. More

Air Bag Recall Jennifer is the best! She always takes excellent care of me when I come in for service. She also keeps me well informed throughout the process. Jennifer is the best! She always takes excellent care of me when I come in for service. She also keeps me well informed throughout the process. More

Quick & Fast Service I came a bit early for my appointment, but was assisted right away. I got my car back within 20 minutes of arrival and was out the door before my ass I came a bit early for my appointment, but was assisted right away. I got my car back within 20 minutes of arrival and was out the door before my assigned appointment time. It was GREAT!! Only one thing: We discussed the actual compartment filter (that was being replaced) must be really dirty and we'd both like to see it,(car was over 115,000 miles w/o a change) but when I was done - I asked if they had it. Then she said well I could get it for you -- of course - I don't want to cause anyone else a delay so I said never mind. I guess perhaps that the person needs to remember these types of things and have the item ready to take a look at. More

Excellent Service I had 2 CX-5's serviced and C J Wilson did a super job. Clint and Jennifer were very polite, professional and extremely helpful. I had 2 CX-5's serviced and C J Wilson did a super job. Clint and Jennifer were very polite, professional and extremely helpful. More

Best Car Buying Experience Visited CJ Wilson Mazda 2 times and purchased on our second visit. Excellent, relaxed, low pressure sales experience. We did not feel rushed and the Visited CJ Wilson Mazda 2 times and purchased on our second visit. Excellent, relaxed, low pressure sales experience. We did not feel rushed and the salesman was happy to show us every car and every option available and we ended up with a totally different car than we originally wanted with no buyers remorse and feel better about the car we ultimately ended up with. More