CJ Wilson Mazda of Ventura

Predator Service Department My wife went to you dealer with check engine light. I was told over the phone that the code was P0128 "coolant temperature below thermostatic tempera My wife went to you dealer with check engine light. I was told over the phone that the code was P0128 "coolant temperature below thermostatic temperature regulating temp" and that both a coolant control sensor and the thermostat had to be replaced. There was no attempt to diagnose the problem as one time event due to a long down hill coast that brought the coolant temp too low for a short time. That could have been done by re-setting the code and driving a short distance. The service people refused to re-set the code. I beleive the service department took advantage of my wife, since she was on a trip and did not have any other options. The description of the problem was over-exagerated and I believe we were ripped off with an unnecessary repair. This code appeared a few years ago and was re-set at the Santa Barbarsa Mazda dealer and never re-appeared until this time. In addition, the paperwork provided to my wife on payment showed no information about the codes that were read and no indication of what work was done! More

New Mazda CX 3 Sport I went to CJ Wilson Mazda of Ventura to look at the new CX3 and CX5. AJ greeted me outside. He was awesome. He gave me all the details of the cars and I went to CJ Wilson Mazda of Ventura to look at the new CX3 and CX5. AJ greeted me outside. He was awesome. He gave me all the details of the cars and was very knowledgeable. I decided on the CX5 Sport and they happily stayed open past their closing time to do all the paper work with me. Thanks AJ and Ryan for the great car! More

Some things we liked, Some things we didn't We went to CJ Mazda because we had already purchased a Mazda from the same location three years prior. After much research, we decided we were interes We went to CJ Mazda because we had already purchased a Mazda from the same location three years prior. After much research, we decided we were interested in purchasing a Mazda CX5 through the Costco car purchasing program. The first person to contact us was Tom from CJ's. An appointment was set up for the following day. We thought Tom was great! Tom was courteous, professional, and was not overbearing. We went for a test-drive. We liked the car. Everything was cool, but now the work was to begin! We were shown the Costco price we would be paying. We were shown the invoice to verify the numbers. We asked for $11,900 for the trade-in of our 2013 Mazda3 with 18,700 miles, which was based on the KBB quote. We were offered $11,000. At first, I balked at the low trade-in offer, but we were made to feel the Costco deal gave us no room for negotiation. We received the customer loyalty discount of $500, and at our request, the Labor Day discount of $250. They didn't even know what we were talking about. I found this discount on the Mazda website. We also wanted the 0% loan rate that they were offering customers who qualified (that was us!). When we went to sign the loan papers, the loan rate was listed at over 4.5%. The deal was going to be off if that rate was not changed. Needless to say, the finance guy went down to 0.9%. We took it. What I'd like to know is, if Mazda was offering low financing, why did we have to ask for the lower rate? Between the low trade-in and the questionable financing, we left with a feeling of distrust. Our dealings with Tom were A+. Our dealings with the financial part of purchasing the car is why we give it a three-star rating. More

First service for my new Miata As my first service, everything went well. The customer service rep was nice and approachable. My car looks great. And I got free coffee and snacks. As my first service, everything went well. The customer service rep was nice and approachable. My car looks great. And I got free coffee and snacks. Thank you! More

Excellent service Service staff, especially Jennifer, are very helpful and interested in meeting your needs for any kind of maintenance or repair. I have an older Mazd Service staff, especially Jennifer, are very helpful and interested in meeting your needs for any kind of maintenance or repair. I have an older Mazda, with some unique quirks, and Jennifer has met each challenge with complete competency and a cheerful "can do" attitude. I really appreciate a "no pressure" atmosphere, and willingness to prioritize maintenance expenses by considering both safety and my budget! More

As always superb service As always, Jennifer Lange gets me in & out quickly, explains everything clearly, shows that she always goes the extra mile. Great communicator, knows As always, Jennifer Lange gets me in & out quickly, explains everything clearly, shows that she always goes the extra mile. Great communicator, knows her stuff. More

Great experience Jimmy was very helpful when I came in to check out a 2016 Mazda6 lease deal. He worked with me to trade in my old car without any issues, he was very Jimmy was very helpful when I came in to check out a 2016 Mazda6 lease deal. He worked with me to trade in my old car without any issues, he was very knowledgeable about the car I was looking to lease, and the overall experience was fantastic. I would definitely recommend coming to CJ Wilson Mazda to my friends and family! More

Great Place to Buy A Car The sales team in particular (Jimmy and AJ) really went out of their way to help me and then us find this amazing car. AJ helped via email and then ga The sales team in particular (Jimmy and AJ) really went out of their way to help me and then us find this amazing car. AJ helped via email and then gave me his "desk partner's" name, so Jimmy was able to help me the day I first cam to the showroom. The car has so many extra perks as well as the great quality of Mazda. My husband is still driving his 2002 Protege, so we know Mazda. And then today, a tin of fresh baked cookies arrived from CJWilson Mazda...what a nice touch! More

Great experience, stress free!! It was a great experience, our saleswoman Heather, was wonderful. I had shopped all Labor Day weekend and had just about given up hope of finding a ca It was a great experience, our saleswoman Heather, was wonderful. I had shopped all Labor Day weekend and had just about given up hope of finding a car when we found this dealership. Within minutes we were signing papers and talking to finance, another stress free experience!! More

Second purchase, the reason we came back! There are far too many dealerships out there that are just trying to spread open your wallet or pry into your bank account and take every available di There are far too many dealerships out there that are just trying to spread open your wallet or pry into your bank account and take every available dime you have to spare... Not here! This is our second purchase of a Mazda and the reason that we came back was for the support in not only finding the best car for our money but also matching the car to my wife and her needs. To begin, we were met with a smile and a hand shake, followed by the John and I talking about what I was looking into getting. After the long list of awesome features in comparison to my wife's 2011 Mazda 3 grand touring that were available on the new model as well, we jumped to the cx 5 which I figured would fit her better. The whole time the dealership was busy and he did not miss a beat! Then worked with the general manger Mr. Bassam to ensure that we not only had the best price for our trade but also the best price on the cx-5 my wife had decided on. This was not only refreshing but enlightening, as I have bought many cars in the past but have never sat down with a friendly gm to go over pricing and details of the sale. After everything was finished and set, Mr. Bassam, referred us over to Heather who greated us with a smile and walked us through all the features and helped set up all of my wife's setting for her. This was the fastest buying experience and most pleasant I have ever had! Five star service and two thumbs way up for them! More