CJ Wilson Mazda of Ventura

Not One Glitch From the minute I submitted my appointment request on-line to the moment I drove away after service, everything went great, not one glitch. Shuttle dr From the minute I submitted my appointment request on-line to the moment I drove away after service, everything went great, not one glitch. Shuttle drives were extremely nice and polite, as well as the service adviser. My car was returned to me washed and ready to cruise. Thank you!! More

Blame-shifting They aren't taking responsibility for the defect in my new car. First-line excuse: You must be able to demonstrate the defect at a scheduled appoint They aren't taking responsibility for the defect in my new car. First-line excuse: You must be able to demonstrate the defect at a scheduled appointment at our facility. So, yeah, my pictures and video aren't good enough. Second-line excuse: After -- and only after -- I demonstrate the defect for them, they'll give me the 800-number for the subcontractor for the entertainment system so I can troubleshoot it with them over the phone, because they don't manufacture the part and it's not their responsibility. I was given a lovely analogy about complaining about somebody else not getting their french fries. I don't care which parts are made by Mazda, which aren't. I don't want to know and don't care. After four months is "We'll fix it for you" too much to ask for? More

The Best! Jennifer and her crew handle everything so well, even the smallest details so that I know my car is being taken care of professionally, even the small Jennifer and her crew handle everything so well, even the smallest details so that I know my car is being taken care of professionally, even the smallest things get their utmost attention. I bought my car at this location and continue to have it serviced. Thank you. More

Getting me to give up Toyota was like dental work! The dealership worked a deal that was fair to buyer and seller. No complaints there. Heather, the salesperson, gave me what I wanted for my 2013 Corol The dealership worked a deal that was fair to buyer and seller. No complaints there. Heather, the salesperson, gave me what I wanted for my 2013 Corolla and some rebate money to offset the sticker price on the new Mazda 3. The M3 accelerates much more smoothly than the 2013 Toyota Corolla that I traded in and is far more comfortable. As for style, the Mazda 3 is on a different planet, especially since there are so many Toyotas on the road. Some would see that as a positive for Toyota; I like having a car that is comfortable and reliable, but which also gives me some individuality. It was a difficult choice because 3 of the 4 cars in my family are Toyotas (one is 1998 Ford Ranger that we still own). Toyotas are great cars, but the Mazda line of cars are stylish, easy to operate, and very comfortable. More

Great experience! My husband and I came to Mazda ready to look around but weren't sure we would be able to purchase a car that day. Heather helped us out and was amazin My husband and I came to Mazda ready to look around but weren't sure we would be able to purchase a car that day. Heather helped us out and was amazing!! We told her what our budget was, and she worked with us to get us exactly what we wanted within our budget, so we could drive home that day in our beautiful new CX-5. We felt no pressure for higher sales from her, and she helped us to understand our options, as this was our first time buying from a dealership. Big thank you to Heather, and the Mazda team for making our experience both enjoyable, and successful! More

Great Experience We came in already knowing what vehicle we wanted, and how much we wanted to spend. Eric, our salesman, was kind, courteous, and patient. He never t We came in already knowing what vehicle we wanted, and how much we wanted to spend. Eric, our salesman, was kind, courteous, and patient. He never tried to sell us into something we did not want, or point us toward a vehicle that might make him more money. He was great to work with and we walked away extremely happy! More

service because I had a problem with a handle and it wasn't fixed, was it the service writer or the mechanic I don't know so who do you mark for the results because I had a problem with a handle and it wasn't fixed, was it the service writer or the mechanic I don't know so who do you mark for the results More

Fast and efficient servicing Came in on appointment and all went very well. In and out, oil change and tire rotation, wash and on my way. I'll continue to return. Came in on appointment and all went very well. In and out, oil change and tire rotation, wash and on my way. I'll continue to return. More

Great buying experience We got a great deal, the sales person AJ was extremely knowledgeable about the vehicles, and spent a lot of time explaining all functionality. The fi We got a great deal, the sales person AJ was extremely knowledgeable about the vehicles, and spent a lot of time explaining all functionality. The finance person worked with us and matched our credit union loan rate. Everyone we dealt with was super polite and professional. It took a while to get the car cleaned and gassed up once the deal was done, but AJ and Esteban both jumped in to help out and get us on our way. Highly recommended More

50k service My car is a couple years old and l have aleays gad it dealer serviced. CJ Wilson sent me a reminder that my service was likely imminent given my past My car is a couple years old and l have aleays gad it dealer serviced. CJ Wilson sent me a reminder that my service was likely imminent given my past history and sent me a link to easily setup an appointment online. I was able to set an appointment quickly and then fo a change when my plans changed. When I arrived, the service advisor quickly got me checked in, provided both a cost and time estimate and got me settled. The service was fast as was the checkout process. I was thoroughly briefed on whY to expect for my next scheduled service visit. I was on.my way quickly. More