CJ Wilson Mazda of Ventura

Customer service was great! Dealership has a casual low pressure vibe! Sales team was easy and even fun to work with. I was in and out really fast! Great overall service. Dealership has a casual low pressure vibe! Sales team was easy and even fun to work with. I was in and out really fast! Great overall service. More

Outstanding customer service I purchased our 2010 Mazda MXR from Galpin Mazda in San Fernando Valley. It was a little more than 1 hour drive from Oxnard but I had since driven ou I purchased our 2010 Mazda MXR from Galpin Mazda in San Fernando Valley. It was a little more than 1 hour drive from Oxnard but I had since driven our MXR to Galpin Mazda for recommended service. Galpin Mazda's service center is beautiful and very clean and the service people are helpful and always performed the work in the time promised. But I was not getting any younger and the drive was getting tiring. The wife said why wouldn't I get CJ Wilson Mazda to get the MXR serviced. Last week I did. I approached one of the service advisors for an appointment. She quickly looked at the appointments and scheduled me for 10 A.M. Monday 12/12/2016. I was apprehensive that I might not get the excellent service I was accustomed to getting at Galpin Mazda. All that apprehension went away after I brought the MXR in at 10 A.M. Monday 12/12/2016. The service was completed in the time promised. The MXR was washed. I was amazed and completely satisfied! More

Quick and friendly service I arrived early for my oil change. It was ready sooner than anticipated, including a car wash. Enjoyed coffee and being able to hook up my computer t I arrived early for my oil change. It was ready sooner than anticipated, including a car wash. Enjoyed coffee and being able to hook up my computer to work while I waited. Even learned about a feature that I didn't know was there. Great service. More

Quick, efficient, and pleasant Came by on a Monday afternoon for an appointment. Jennifer checked in my car car quickly and efficiently. We discussed what service was needed and she Came by on a Monday afternoon for an appointment. Jennifer checked in my car car quickly and efficiently. We discussed what service was needed and she did not try to upsell me on any necessary services. Vehicle was serviced quicker than expected and I was on my way. Thank you! More

delightful I had an excellent experience with your dealership. Your people were friendly, interested and exceptionally helpful, no pressure. I was able to buy I had an excellent experience with your dealership. Your people were friendly, interested and exceptionally helpful, no pressure. I was able to buy a new car. I am really enjoying it. I've brought it in for a car wash, which really is a great bonus. Margaret Minks More

Great experience! This place was very great in attending us. We came close to their closing time but they still took time to take me on a test drive and sell me the car This place was very great in attending us. We came close to their closing time but they still took time to take me on a test drive and sell me the car. Thanks so much for your help and a great deal! More

New Mazda purchase I just bought a new 2016 Mazda 3 Hatchback. The salesman was very informative, the haggeling was minimal, the only catch was if you did the zero rate I just bought a new 2016 Mazda 3 Hatchback. The salesman was very informative, the haggeling was minimal, the only catch was if you did the zero rate finansing you could not get the black Friday sales discount. Oh well I got a excellent price and I'm satisfied. Have not yet used the service dept yet. So can not rate them just yet. More

Great Service Great service, military discount and delivered on time, free car wash!!! 👍🏻👍🏻👍🏻I would recommend CJ Wi Great service, military discount and delivered on time, free car wash!!! 👍🏻👍🏻👍🏻I would recommend CJ Wilson Mazda to my colleague!! Great Job and looking forward to my next service. More

Mr. Good Except For The Finance Mgr's Refusal to Communicate On December 1, 2016, I received a telephone call from Bennie at CJ Wilson Mazda stating that I “could lease a 2017 Mazda 3” for a “monthly payment of On December 1, 2016, I received a telephone call from Bennie at CJ Wilson Mazda stating that I “could lease a 2017 Mazda 3” for a “monthly payment of $200 - $250 with no down payment” subject to my credit rating. I asked if Bennie was certain due to the fact that I was paying a greater payment for my 2015 Mazda 3. Bennie put me on hold “to confirm the numbers” and returned stating that this is what the General Manager Bassam Mahmud “came up with based upon the current incentives (program).” Furthermore, Bennie stated that the offer “should be in place through to the end of the month.” As a result of this offer, I made an appointment through Benny to meet with John Ahern, the Sales Manager who leased to me the 2015 Mazda 3 in 2014. On December 3, 2016, I met with John and was informed that based upon the current value of the 2015 Mazda 3, it would be impossible to lease a 2016, much less a 2017 Mazda 3, for less than approximately $346 per month. In other words, Bennie had made an offer, confirmed by the General Manager, which could not be fulfilled. I informed John that on or about December 2, 2016, Chase had, or would, debit my checking account in the amount of $327.61 for the December, 2016 lease payment for my 2015 Mazda 3. John assured me that this would be taken care of by the Finance Manager. As a result, I agreed to trade in my 2015 Mazda 3 and lease a 2016 Mazda 3 for the monthly payment of $346.24 with the understanding that I would be refunded the December, 2016 payment. It was later determined that said lease payment was paid on December 2 , 2016. I also informed John that I had just paid the license fee in the amount of $232 for the 2015 Mazda 3. He told me that there was nothing that could be done about this and he wished that I had come in to see him prior to paying said license fee. To recap, the monthly payment for the 2015 Mazda 3 was $327.61. Based upon the new lease agreement, I was to pay approximately $19 more per month for a 2016 rather than, as guaranteed by Bennie via General Manager Bassam Mahmud, $77 to $127 less per month for a 2017 Mazda 3. I accepted the higher than guaranteed monthly payment for the 2016 solely because at all times John Ahern was professional, knowledgeable and courteous. He clearly explained that the offer presented by Bennie was “impossible”. At this point John introduced me to salesperson Mina who took over the lease transaction. Part of the transaction included the installation of a GPS system. Mina told me that it would take approximately 30 minutes for said installation. At this time Mina introduced me to Mr. Kris Wardak, Finance Manager. I met with Mr. Wardak to sign the lease agreement and supporting documents. I asked about the refund of the December payment to Chase for the 2015 Mazda 3 trade-in. Mr. Wardak stated that he would have to check with Chase and would get back to me regarding said refund. I did not hear from him. When driving home I discovered that the GPS system had not been installed as represented by Mina. I telephoned Mina and informed her that the GPS system was not functioning. She stated that she would check and get back to me. When Mina returned my call she stated that she had overlooked providing the service department with the requisite paperwork and that I would have to return on Monday, December 5, 2016 to have the GPS system installed. During our conversation I asked if she could have the finance manager call me regarding the refund. She said that she would. I never heard from him. Two (2) days later I returned to CJ Wilson Mazda to have a GPS system installed. While waiting I saw Mr. Wardak and asked him about the refund. He said that he had spoken to Chase and to expect the refund within seven (7) to ten (10) days. On or about December 8, 2016, I telephoned Chase and was informed that they had not spoken with Mr. Wardak regarding a refund and that their only communication with CJ Wilson Mazda was for a payoff amount for the 2015 Mazda 3. Additionally I was informed that no refund would be paid to me by Chase since the payoff amount included the December 2, 2016 payment. I telephoned salesperson Mina. She was not in. I left a detailed message for her to call. On December 9, 2016, salesperson Mina returned my call. She stated that she checked with Mr. Wardak and was informed that Mazda, not Chase, would be paying a refund amount to me within seven (7) to ten (10) days after Mazda received the pink slip. I asked her to please send said information to me via email. She said “Yes, definitely” and confirmed my email address. To date I have not received an email from Mina. I returned to CJ Wilson Mazda and spoke with John Ahern. He confirmed that the refund would be forthcoming from Mazda once the pink slip was received. He was extremely attentive and made certain that all of my questions were answered. More

Visits to C, J, Mazda dealers Every time I stop by for a car reason or just to say hi to every one, they are always so warm and welcoming to me. Wednesday was my first time for ser Every time I stop by for a car reason or just to say hi to every one, they are always so warm and welcoming to me. Wednesday was my first time for service on my new car. They were great. efficient, reasonable amount of time, have coffee, etc in an area where you can visit, watch tv or just read. I was also sent a coupon which helped with the bill. I was with my local Mazda dealer in Santa Clara for 26 years and I'm so happy to find that same kind of relationship in Ventura. Jackie Roman More