CDJR of Leesburg

From my initial phone call to make my appointment to the visit to the cashier's desk, Kristen was very friendly, knowledgeable and helpful. She took the time to listen to my list of troubles with my Subaru visit to the cashier's desk, Kristen was very friendly, knowledgeable and helpful. She took the time to listen to my list of troubles with my Subaru and explained it all clearly to the technician so that repairs could be made. While going over the car, a couple other problems were identified by the tech. Without sales pressure, the identified issues were clearly explained, as well as prices for all the work. I was able to make an informed decision about what to have fixed immediately and what could be postponed. The Customer waiting area was more like a livingroom/ kitchen designed for customer comfort. Ample, comfortable seating, fresh coffee and doughnuts and other beverages were available. Later in the day hot dogs, popcorn, and soft drinks were available! Because of the challenges I presented with my car, I needed a loaner and one was provided for me. There, too, everyone was courteous and friendly. And at the end of it all, the price was much, much less than quoted. Kristen did all she could to get me the best deal! I drove 50 minutes to get to Bill Bryan's service department and will gladly do it again when the time comes. The drive home in my finely tuned machine made me very happy! More

This is a very honest dealership and I would reccomend it to all my friends. They were on top of everything and Kip as a macanic went above and beyond for me. Kristen never forgot my name. And as busy as the to all my friends. They were on top of everything and Kip as a macanic went above and beyond for me. Kristen never forgot my name. And as busy as they were. they both kept smiles on there face. Now I know why your rated 5 stars.... Thank you. Vicki Brown More

I am submitting an outstanding rating for the service I received from Kristen Lewter. She was informative, efficient, and professional in the handling of my service requirements. The dealership as a whol received from Kristen Lewter. She was informative, efficient, and professional in the handling of my service requirements. The dealership as a whole is friendly and very helpful. I would recommend Bill Bryan to anyone who is looking for a Chrysler dealership. More

I started shoping for a new Jeep Liberty in a South Florida Location. Upon visiting the dealership, I notice the new 2010 Dodge Journey. I discussed the purchase with the dealer and informed them I had Florida Location. Upon visiting the dealership, I notice the new 2010 Dodge Journey. I discussed the purchase with the dealer and informed them I had more shoping to do. I looked up other Dodge dealers in florida and discovered the Bill Bryan web site and found two Black( my color of choice) Journeys in stock. I had planned a sales trip to Orlando and stayed over Sunday to visit the dealer. This dealership and their approach to selling was a pleasant surprise and excedded my expectations. They priced both the new Jeep Liberty and the new Dodge Journey. They test drove my 2002 Jeep Liberty and made me an offer that was fair for that model and year. They then arrainged for me to test drive the Liberty and the Journey. My mind was made up before I test drove the Journey but the test drive confirmed my choice of that car and color. We procedded to do the paperwork and came to a final price that was in the ball park of what I wanted to pay. The Sales manager got envolved and close the deal with a little sweetner and I was happy. After I gave the dealership a check for the sale, Artie showed me all the features and explained all the benefits I coulod look forward to. I was able to take the car off the lot that evening and drove to South Florida. The dealership had big screen TV's available while the paperwork was completed and I did not miss a play from my Miami Dolphins. I also chomped down on some popcorn and had a coke. As Mastercard says " the experence was priceless" Good job to the crew of Bill Bryan and their support of our military. I will buy from this dealer again. More

I have been going to Bill Bryan.s for years. In fact this is he 3rd vehicle I have purchased from Bill Victorelli, the internet sales manager. When I have my vehicles serviced I always ask for Kristen Lewte is he 3rd vehicle I have purchased from Bill Victorelli, the internet sales manager. When I have my vehicles serviced I always ask for Kristen Lewter. Kristen is very efficient and when she tells you something is going to be done you can depend on it. I belive this is very important with anyone I deal with. I thoroughly recommend this dealership, but again I must acknowledge, Bill Victorelli and Kristen Lewter for there outstanding service to there customers. Sandra L. Moser, satisfied customer More

I recently moved into this area from Texas and have visited this dealership 3 times,(oil change, repair, and replacement of a part under warranty.. Each time the service was outstanding. Kristen the se visited this dealership 3 times,(oil change, repair, and replacement of a part under warranty.. Each time the service was outstanding. Kristen the service gal is great and does a wonderful job. Not only with me, I watched her interact with other customers also.. Great asset to your dealership..I also think your waiting area, with refreshments for the clients is a great Idea. Everyone I encountered was friendly and helpful. Sincerely, Dick Roberts More

I feel Mike Sumner was outstanding and Knowledgeable in his job.He was very kind,polite and helpful with my wife and me.My Wife who had surgery on her foot was being taken care of by Mike in helping in her his job.He was very kind,polite and helpful with my wife and me.My Wife who had surgery on her foot was being taken care of by Mike in helping in her many needs,making sure if she needed anything,going out of his way to make sure she was comfortable and needing anything.We asked lots of questions and he was very glad to help us.I will gladly recommend this dealership and especially Mike Sumner as our Car Salesmen. We feel we will enjoy our new Outback for many years to come and use Mike Sumner as our Salesperson.My Wife and I have bought many many cars during our lifetime and will enjoy our new car and whenever we need a new car will go back to Mike Sumner again since we got very good Service.Yours truly Edward and Sondra Jones More

I purchased a vehicle from this dealer three years ago and went to them for service. It was OK but not always what I saught. I was considering a change until I met Kristen Lewter as a service manager. She and went to them for service. It was OK but not always what I saught. I was considering a change until I met Kristen Lewter as a service manager. She handled my car needs with knowledge courtesy and promptness. I have subsequently purchased another vehicle from this dealer and I am thoroughly pleased with the service received. The service department provides excellent service in a timely manner and Kristen is a great asset to the dealership and to the customers. I recommend them without reservation. More

Now here is a world class Service Writer, at a world class dealership. Enough cannot be said about the personal service and professionalism of Kristen Lewter. Her demeanor; knowledge; courtesy; and ef class dealership. Enough cannot be said about the personal service and professionalism of Kristen Lewter. Her demeanor; knowledge; courtesy; and efficiency, restores confidence in the vehicle owner's service experience. From the moment she writes the order, till the time you drive off the lot, Kristen keeps you informed of the status of your vehicle, explaining each increment of the process along the way. Her close rapport with the mechanics and staff there is evident. She makes you feel so special, that after dealing with her, you almost look forward to the next trip. With employees like Kristen Lewter, it is no surprise that Bill Bryan Chrysler-Dodge-Jeep, has a marvelous reputation for automotive sales and service in Central Florida. In addition to having our Chrysler serviced there,we also ended up buying a used car, and are bringing our Nissan Altima there for service as well. Dick & Pauline Sheehan 719 Evelynton Loop The Villages, FL 32162 More

We were shopping for a 2010 Subaru Legacy Sedan that we had already chosen at another dealership and contacted Mike via email. His response was immediate. He did not attempt to cajole us into making anothe had already chosen at another dealership and contacted Mike via email. His response was immediate. He did not attempt to cajole us into making another choice or attempt to add lots of options we we did not want. Instead he found exactly what we wanted at the price we wanted and in less than 24 hours we were sitting at his desk making our deal a reality. He suggested doing some of the info exchange over the phone on that first day which seriously expedited the purchase process. We were impressed with his efficiency, his honesty and his professionalism. He was extremely attentive and made the whole experience pleasant. Because of our experience with Mike and later with Scotty ( same style and efficient service which was truly appreciated as well) I can tell you uneqivocably that I will return to Mike the next time I need a new vehicle and I will tell anyone and everyone I know that is in the market for a new vehicle to do the same. He is knowlegable in both sales and service and such an obvious asset to this dealership I have to wonder why he isn't running the whole sales team! But what do I know? I'm just a completely satisfied customer.... More