CDJR of Leesburg

Bill Bryan dealership service department is SUPERB! I will forever be thankful for what they did for me! When my jeep was having intermittent engine light issues, I decided to take it to the closest deal will forever be thankful for what they did for me! When my jeep was having intermittent engine light issues, I decided to take it to the closest dealership by my house which was Advantage in Mount Dora, what a mistake that turned out to be!! They not only misdiagnosed my issue after paying them 160 for a diagnostic test, but Advantage in Mount Dora also told me that I ran out of diagnostic money, and I would have to pay them more money to find out what really was wrong with my jeep. Advantage told me that they suspect a valve issue and to fix it they would have to replace the whole cylinder head which would cost me 3500 dollars!. They quickly suggested to me that it would be in my better interest to maybe trade it in since the repair would cost me so much! I was so upset! I still owed 2 years of payments of my jeep and knew that I couldn’t qualify for another loan due to my current situation. I was distraught and was contemplating turning my car back in because I couldn’t afford the repairs they said I would need. When I went to pick up my car from their dealership it was worse off than when I brought it in and it wouldn’t even start. I also found a broken piece of the engine that they broke and failed to disclose. The service manager and the general manager at Advantage were very calloused and could care less about any of my concerns. I was told that is just the way it is and my engine was toast. I ended up calling Bill Bryan and talking to Dave the service manager and he listened to my concerns and was very kind to me. He told me to have it towed into the Bill Bryan service department and he would give it a look. Well, let me tell you, what a joy it was when I was told by Bill Bryans service department that it would cost me $1270, which is way less than what Advantage said of $3500! Furthermore, Bill Bryan found a valve spring that was broken which Advantage told me that all the valve springs were OK on their diagnostic report! Let’s just say from now on I will drive the extra miles to go to a dealership where the service manager actually cares and the mechanics are knowledgeable and A++++++ in caring for their customer's needs. A big thank you to Dave the service manager and the mechanics at Bill Bryan. I will drive the extra miles to go to quality and a highly credible dealership that actually cares for their customers such as Bill Bryan! Thank you so much!! More

Excellent purchasing experience from salesperson Charles , with the manager Tim, and Nico in finance . Thank you all for making a great experience in your dealership , with the manager Tim, and Nico in finance . Thank you all for making a great experience in your dealership More

Unprofessional,, unorganized and disrespectful. Worst customer experience ever. The service team had my vehicle 12 days and literally refused to provide update on status. I even stopped in but nobody was customer experience ever. The service team had my vehicle 12 days and literally refused to provide update on status. I even stopped in but nobody was able to provide information or return a call. When the vehicle was finally ready I stood at the service counter for 5 minutes watching them eat pizza and ignore everyone waiting, they finally sent me to another counter where I was referred back to the first counter. Staff was incompetent and rude. More

We have purchased 3 vehicles from Bill Bryant CDJR and have been treated with respect in sales and service! have been treated with respect in sales and service! More

Went to have my oil changed today, waited 20 minutes for the service writer to show. Finally some guy asked me what I wanted done then never came back to write the service slip. Another customer told me he the service writer to show. Finally some guy asked me what I wanted done then never came back to write the service slip. Another customer told me he was told his oil change would take three hours. My advice would be don't buy the oil change package because the service department can't handle it. This is like the third time I had my oil changed there and it has been the same experience. Went I bought the package I was told oil changes only took 25 minutes. There must be a better dealer/service department in the area! More

Bought a new grand cherokee on July 21st. Deal was o.k., about what you expect. But my wife and I, over a 3 hour buying experience, were HARRASED about our Buying Customer Satisfaction 3 times, by 3 differe about what you expect. But my wife and I, over a 3 hour buying experience, were HARRASED about our Buying Customer Satisfaction 3 times, by 3 different people. Ridiculous! No one knows about there experience until at least 24 hours AFTER it happens! Next and more importantly, our Deal included me giving the dealership a check to pay off my trade in car loan. Guess what, my check was immediately direct deposited into BB's account, BUT I find out that on Aug. 1st, another car payment is withdrawn for the car I just traded in! BB sent their check by mail to my credit union. So, it took 13 DAYS to go from Fruitland Park to The Villages. BB entrusted my financial business to a USPS that is already this year 11 Billion in debt!!!!! BB lost all trust of my Customer SATISFACTION with a 55 cent stamp!! In this 5G AGE BB is still working in the "check is in the MAIL " AGE No offer to me by BB's finance guy to send the payment check by wire transfer, or other means. And when I talked to another finance person at BB about this was told that they have 10 to 15 DAYS time to get the payoff to the credit union. Note I was NEVER told this by the finance guy when making the deal.. What year is this???? 2021 or 1960???????. I will NEVER set foot in a BB dealership again, nor will anyone I have the opportunity to talk to about this!!! BB equals absolute failure as a business! More

Last week I had a Lube, Oil & Filer done on my truck and had to have the radio reworked because it kept going in and out which was becoming extremely frustrating especially on long trips. Bill Bryan servic had to have the radio reworked because it kept going in and out which was becoming extremely frustrating especially on long trips. Bill Bryan service department was exceptional to deal with besides being very friendly, helpful, and understanding. The vehicle was ready to go when they said it would be and it was fixed the first time with no problems. Since buying our truck approximately 2 years ago at their dealership we have had our truck serviced numerous times and the service department has been nothing but excellent to deal with... I would highly recommend them to anyone in the future, they are truly the backbone of that Bill Bryan Dealership. More

I just bought a New Challenger GT from Jared today and after going to the same dealership for 20 years and going to a different one Jared made the buying process such a pleasure after going to the same dealership for 20 years and going to a different one Jared made the buying process such a pleasure More