CDJR of Leesburg

The dealer lies and is unethical. In 2008 I purchased a new 2008 GEM e2 SE. It was a lemon from day #1. I have well over $20,000 in this vehicle. Recently repairs to my GEM (Global Electric Motorcar) we new 2008 GEM e2 SE. It was a lemon from day #1. I have well over $20,000 in this vehicle. Recently repairs to my GEM (Global Electric Motorcar) were performed and completed by Bill Bryan Chrysler Jeep Dodge in Fruitland Park, Florida. The Bill Bryan dealership received my vehicle on January 16, 2013 and service was completed and paid for in full on February 6, 2013. The manager of the repair department (Richard Gallop) diagnosed the repairs necessary, monitored and oversaw the repair progress, and finalized the paperwork. The final bill totaled $1,069.17 which I paid for in full on February 6, 2013. ALL REPAIRS specified by Richard Gallop were performed by the repair department at the Bill Bryan dealership. About a week after the repairs were completed, I decided to put my GEM vehicle up for sale. On two occasions I had a buyer, but when the potential purchasers talked to Richard Gallop they changed their mind. I didn’t think much of this until the second buyer decided not to purchase the vehicle (on March 1st). When asked the reason for changing their mind, they told me Richard Gallop had stated that the vehicle needed numerous repairs – to be specific, he told them the vehicle needed a new motor and a new transmission. Needless to say, Mr. Gallop lied to both of my potential buyers, and as a result of his unethical behavior and action I lost two purchasers for my vehicle. When Mr. Gallop diagnosed the repairs, the motor and transmission were NEVER mentioned as being faulty and/or needing repair. If there was a need for a new motor and a new transmission, it would certainly have been documented and discussed with me at the time the diagnostic work was being performed. It is pertinent to mention that after the vehicle was received by Bill Bryan on January 16th, I mentioned that I was contemplating the purchase of a new GEM. The sales person (Art Dorado) said I should sell my current vehicle outright because I could get a higher price than they would give me on a trade-in. However Art Dorado and Richard Gallop both stated that they would be very happy to sell my vehicle on consignment. To summarize: Mr. Gallop should STOP trying to sabotage the sale of my vehicle and truthfully tell any potential buyers that this vehicle was repaired FULLY by the repair department at the Bill Bryan dealership in Fruitland Park. Additionally, since the dealership performed all the repairs diagnosed by Richard Gallop and the repair department personnel, I should receive a certificate stating the vehicle was repaired and certified by the Bill Bryan dealership. A side note: I talked to Richard Gallop about replacing the front seat of my vehicle and asked for a price of the seat. He told me he had a contact to make a custom cover for a cheaper price than it would cost to replace the seat. It turned out the “contact” was his son. So not only does Richard Gallop lie, but he uses the Bill Bryan dealership to sell customers work performed by his son who is not affiliated with the dealership. More

Our experience with Charles Hunter at the dealership was excellent. He is a very friendly guy and went above and beyond to get us a deal we were happy with. We have been very happy with the service after excellent. He is a very friendly guy and went above and beyond to get us a deal we were happy with. We have been very happy with the service after the sale and would recomment Charles and the dealership to anyone we know. Great job, you've earned our loyalty. Keep up the good work! We would definitely return for service or to buy another vehicle. And thank you for the food and hospitality. It is greatly appreciated. Barry and Barb Shangraw More

Went in for an oil change and wound up trading it in for a new Jeep. They made me an offer I couldn't refuse. Excellent people. Will definitely go back and will recommend to others. a new Jeep. They made me an offer I couldn't refuse. Excellent people. Will definitely go back and will recommend to others. More

Scott Casta is an Outstanding sales person. He knew EVERYTHING about the vehicle and explained everything to me... He is very honest and effective. I would recommend him to anyone!! EVERYTHING about the vehicle and explained everything to me... He is very honest and effective. I would recommend him to anyone!! More

I have been looking for a new car for the last 2 months. I came here just driving thru the parking lot to look. Robby Aoude came over to me in my car and we discussed my needs at length. We also shared so I came here just driving thru the parking lot to look. Robby Aoude came over to me in my car and we discussed my needs at length. We also shared some stories about family. I gave him my phone number and asked him to call me if he saw a car he thought would fit my needs. I heard from Robby several times and came in to the dealership several times, but as I am a hard sale, I did not find the exact car to spar me. Then yesterday, Robby called, I came in and saw a 2013 Dart on the floor. I was overwhelmed with the car. I knew it was for me. After multiple times of trying to find the right car for me, Robby did his best again to let me drive a dart and we looked at the options on the car. I also spoke with Rick Stine, manager, who had worked with me and numbers on another occasion when I showed interest in buying a VW Bug. He also was tremendously patient and helpful. I left and went home to think about things, and came back today to buy the car. I cannot say enough about the exceptional care I received here and the extraordinary employees, Robby and Rick. They worked with me on the numbers, and I bought a 2013 Dodge Dart that I absolutely fell in love with yesterday. Thanks to Robby and Rick, it has been a long time since I dealt with such wonderful people. I intend on sending many friends their way. Thank them for me. Sincerely, Kathleen Steuer More

Robby asked me about ;vehicle needs; showed me conversion Robby asked me about ;vehicle needs; showed me conversion van. He spent a lot of time getting everything set up so I could get it. Robby asked me about ;vehicle needs; showed me conversion van. He spent a lot of time getting everything set up so I could get it. More

The buying experience @ Bill Bryan was pleasant. We never felt pressured. Our Sales Consultant, Cathy, was never pushy or pressured us in any way. When we arrived, she met us and found that we were a never felt pressured. Our Sales Consultant, Cathy, was never pushy or pressured us in any way. When we arrived, she met us and found that we were at the early stage of finding a new vehicle. She listened carefully to what we were looking for, and seemed to guide us in the direction that would satisfy our needs. We feel that we were treated very fair and left feeling that no one took unfair advantage of us. We did a little research on our own and Bill Bryan provided us with the kind of deal that we had hoped for. At the end of the deal, the finance man was helpful and very knowledgable of the products that they offered. Once again, we appreciated that he did not pressure us to purchase any additional programs/features. We purchased the packages that we felt were best for us. I would feel comfortable recommending Cathy and Bill Bryan to any of our friends. More

Rick & Scott were great to work with, but from entering the dealership to buy a used car, to leaving having leased a new one, took over five hours. That should be able to be cut in half. Also, entering the dealership to buy a used car, to leaving having leased a new one, took over five hours. That should be able to be cut in half. Also, the overall look of the dealership does not reflect a modern, organized, professional operation. It appeared to us that some of the people were walked around and introduced to were occupying space used for storage. More

Mike Sumner is energetic and goes out of his way to make our buying experience a memorable one. We have bought 3 vehicles from him in the past and were so happy he was there for us again. Mike came make our buying experience a memorable one. We have bought 3 vehicles from him in the past and were so happy he was there for us again. Mike came in on his day off to help us out with our questions and that says alot about a person. Thank you Mike for being there. You are an asset to Bill Bryan Dodge . If you want a survey on the Finance Dept feel free to e-mail another survey to us. cawbbenson@aol.com Thank you Tom & Cheryl Benson More

This is the second car we have purchased from Mike Sumner. He is an exceptional sales person and easy to work with. We would definitely contact him again and recommend him to anyone who is intereste Sumner. He is an exceptional sales person and easy to work with. We would definitely contact him again and recommend him to anyone who is interested in purchasing from Bill Bryan's dealership. More