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Byers Mazda

Columbus, OH

Overview
Employees
Reviews
Vehicles
4.8
854 Reviews
Byers Mazda is your All Things Mazda Dealer in Columbus, Ohio. The Byers family has been in business in Central Ohio since 1897 providing Columbus and it's transportation needs before the automobile existed.. We pride ourselves in being a No Pressure Dealership that's here to assist you during your Buying or Servicing Processes. We appreciate feed back from our Guests as we strive to meet the expectations that our customer have of us. We look forward to working with each and every customer in ways that make you want to be part of the "Hometown Team for Life".
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2435 Billingsley Rd.

Columbus, OH

43235

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Showing 854 reviews

July 04, 2023

Short and sweet. Exactly what was expected for a first time, routine stop. T'was great More

by tfife12
Recommend Dealer
Yes
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Jul 05, 2023 -

Byers Mazda responded

Hi, thank you for choosing Byers Mazda to help with your vehicle needs! We appreciate your business and are thankful for your review.

June 30, 2023

I had the q 5,000 mile servicing. done. I was greater very pleasantly at the service desk and only had a wait one hour. The waiting area was spotless and all went well. Oh and I loved More

by Mmbeebe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2023 -

Byers Mazda responded

Thank you for taking the time to provide us with your feedback. We're delighted to hear that you had a pleasant experience at Byers Mazda and enjoyed the music while you waited for your service! Your satisfaction is most important to us and we take pride in striving towards excellence in customer service. We look forward to seeing you on your next visit.

June 29, 2023

Ken King and your service group keeps me a loyal Byers customer. They also like my dog. More

by JADUBBERLEY
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2023 -

Byers Mazda responded

Thank you so much for leaving us this wonderful review! We are delighted to hear that the service provided by Kenneth, along with his colleagues, made your experience with us a pleasant one. We pride ourselves on providing excellent customer care, and it's especially delightful to learn that everyone was friendly and accommodating. It's customers like you that make what we do here so rewarding. We look forward to working with you in future, and feel free to let us know if there is anything else we can do for you!

June 27, 2023

Jim is a great person who assisted me in providing a great service. Nice and very clean place. The car was serviced in a timely manner. More

by teddyantonios
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jim McClarren
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Jun 29, 2023 -

Byers Mazda responded

Teddy, thank you so much for your wonderful review and kind words about Jim. We are so pleased to hear that he was able to assist you and provide such great service. Here at Byers Mazda, we are dedicated to providing our customers with excellent customer service and convenient, timely services for their vehicles and we're glad that was your experience. Thank you again for the feedback - we look forward to seeing you again soon!

June 27, 2023

I have always receive good service from this location. Have going here for 10 years. More

by cindy.cupps1
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 29, 2023 -

Byers Mazda responded

Thank you for choosing Byers Mazda, Cindy. We appreciate your loyalty and kind words about our dealership. It's so encouraging to hear that we have been meeting your automotive needs for the past 10 years. We are delighted that you have been satisfied with the service and hope you continue to be a part of our family for many more years to come. Thank you for being such a great customer!

June 25, 2023

Hi Johann, Gary here. Thanks for your assistance in purchasing our new CX5. Stay fresh More

by firemedic270
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
John Bechtel
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Jun 26, 2023 -

Byers Mazda responded

Thank you so much, Gary! We appreciate your 5-star rating and kind words. It was a pleasure to be of service to you and your family in finding the perfect CX5 for your lifestyle. We always strive to provide the best customer experience possible and it's wonderful to know we have achieved that for you. Thanks again for choosing Byers Mazda--we look forward to serving all of your Mazda needs in the future. Stay fresh indeed!

June 11, 2023

Byers Mazda was phenomenal to work with. They assured we were taken care of in a timely and approachable way. Becky, our salesperson was amazing! Se answered our questions, walked us through More

by eva
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Becky White
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Jun 12, 2023 -

Byers Mazda responded

Thank you so much Eva for writing such kind words about Byers Mazda. We are glad to hear that your experience was pleasant and supportive. We are especially delighted that Becky helped guide you to making the best decision about the model you purchased! We strive to provide a 5-star customer service experience here at Byers Mazda, so it is wonderful to hear that we met your needs and expectations relating to car buying. Please don't hesitate to reach out if there is anything else we can do for you. Once again, thank you for your kind review!

June 09, 2023

So appreciative of the work my salesperson did to help me purchase a certified used Mazda CX5. I am happy with my car and appreciative of the guidance I received! It’s not easy purchasing a car but Byers a More

by kfaye15
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Carver
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Jun 09, 2023 -

Byers Mazda responded

Wow! Thank you so much for the amazing review, Kristen! We are delighted to hear of your positive experience with Jacob. At Byers Mazda we pride ourselves on going the extra mile to make sure that every customer gets exactly what they need - even when that entails being patient and helping our customers through a difficult car buying process. We are grateful Jacob was able to provide you with the guidance and education you needed and we sincerely appreciate hearing how happy you are with your car! Thanks again for letting us be part of your used car buying experience.

June 01, 2023

I had a great salesman Jacob. It was a great experience and enjoyed working with him. More

by Caitlyn.younkin892
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Carver
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Jun 01, 2023 -

Byers Mazda responded

Caitlyn, thank you so much for taking the time to review Byers Mazda and share your positive experience! We absolutely appreciate it. It's great to hear that you worked with Jacob--we consider him an invaluable asset here at Byers Mazda, and we know that he loves developing relationships with his customers. His enthusiasm is contagious and we truly appreciate his obvious commitment to producing the best outcomes for our customers. We work hard here at Byers Mazda to ensure all our customers are provided with a high standard of service and quality products as part of their customer journey. Knowing that Jacob rose to the occasion makes us proud, and energizes us even more in our pursuit of excellence. Again, thank you for your kind words about Jacob, and we hope to serve you again in the future!

May 26, 2023

We went into Byers Mazda just to see some vehicles without any expectations and we were so pleasantly surprised by supportive, informative and honest salesmen and advisors! We worked with John Bechtel More

by Cheryl James
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Pezzutti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Waddell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck Eberhart, John Bechtel, Becky White, Jacob Carver
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May 26, 2023 -

Byers Mazda responded

Thank you for taking the time to leave a review and five-star rating, Cheryl! We are so pleased that our staff was able to exceed your expectations during your visit! John Bechtel has been an integral part of Byers Mazda for many years and we couldn't be prouder of his commitment to customer service. We are delighted that he was able to guide you through the process and help you find a cost-effective solution that suited all your preferences. Our dealership values were reflected in this interaction and we are thrilled that they resulted in such a successful outcome. We look forward to welcoming you back again soon!

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