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Byers Mazda

Columbus, OH

Overview
Employees
Reviews
Vehicles
4.8
853 Reviews
Byers Mazda is your All Things Mazda Dealer in Columbus, Ohio. The Byers family has been in business in Central Ohio since 1897 providing Columbus and it's transportation needs before the automobile existed.. We pride ourselves in being a No Pressure Dealership that's here to assist you during your Buying or Servicing Processes. We appreciate feed back from our Guests as we strive to meet the expectations that our customer have of us. We look forward to working with each and every customer in ways that make you want to be part of the "Hometown Team for Life".
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2435 Billingsley Rd.

Columbus, OH

43235

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Showing 853 reviews

December 02, 2023

Ken King knows me and my car and always takes good care of everything. Goes above and beyond. More

by SBERGEMANN
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken King
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Dec 05, 2023 -

Byers Mazda responded

Thank you so much for your kind words, and for taking the time to rate Byers Mazda with 5 stars! We're especially pleased to learn that Ken King took such excellent care of you. Our goal is to always provide exceptional customer service and satisfaction - we're glad your experience was positive and exceeded your expectations. Please do not hesitate to let us know if there is anything else we can do for you in the future!

November 30, 2023

Very friendly and prompt service. Assistance was great with recommending talking with cust services to get more coverage on my recall More

by debbie_geyer24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2023 -

Byers Mazda responded

Thank you for the outstanding review, Debbie! We are so glad to hear that our service was friendly and prompt. We appreciate you trusting us with the care of your vehicle. We're thrilled that our customer service team was able to recommend an extra solution to help protect your car even more after its recall. We strive to ensure that each and every customer feels as if they have been given excellent service and we're delighted you feel that way about Byers Mazda. Thank you for the opportunity to be your car dealership!

November 30, 2023

The team was pleasant. I dropped off my car the day after Thanksgiving which probably meant a skeleton crew. The car did take longer that anticipated and I called to determ More

by Tmcgirty24
Recommend Dealer
Yes
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Nov 30, 2023 -

Byers Mazda responded

Thank you for providing us with your feedback on your recent visit to Byers Mazda! We're glad that, despite the limited crew due to Thanksgiving, the team was still able to provide you with helpful and pleasant service. We apologize for any delay you experienced when trying to get an update on the status of your vehicle—we always strive to keep our customers informed of their vehicles’ progress. We hope you are satisfied with the outcome and we look forward to assisting you with regular servicing in the future.

November 28, 2023

Satisfied So far I'm satisfied with my experience at Byers Mazda. Would recommend this dealership to those looking for a new or used car. More

by smokeyrockz16
Recommend Dealer
Yes
Employees Worked With
Mike Obrien. Top notch
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Nov 30, 2023 -

Byers Mazda responded

We appreciate your positive feedback about Byers Mazda, and are so glad to hear you are satisfied with your experience! We take great pride in making sure each customer feels like a valued guest in our dealership and we strive to exceed expectations. Our team is always available to answer any of your automotive questions and is always looking for ways to make sure that your experience with us is as excellent as possible. We hope that you will keep us in mind when it comes time to purchase or service a vehicle again. Thanks again for choosing us!

November 27, 2023

Jacob Carver was an awesome salesperson. He was super helpful & professional. The whole team was great. There was no heavy sales pressure to buy. Jacob answered all our questions and was sup More

by LSeeger
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Carver
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Nov 27, 2023 -

Byers Mazda responded

Thank you for your kind words and valued patronage, it's an honor to have such a dedicated and loyal customer. Your experience reflects our belief that excellence in service starts with knowledgeable and passionate people and we are delighted that Jacob and our team was able to make such an impact on your latest purchase. We look forward to welcoming you back in the future and continuing to provide the same level of quality service that you have experienced with us over the years!

November 23, 2023

Everyone was very helpful in the purchase of our car and daughter in-law. Appreciate everything they did. More

by mytriplezzz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Waddell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Bechtel
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Nov 24, 2023 -

Byers Mazda responded

Thank you for your review of Byers Mazda, and for choosing us during your car-buying journey! We strive to be as helpful as possible for our customers, so we are delighted that you and your daughter-in-law were able to find the perfect car with our assistance. We appreciate you taking the time to write the review and share your experience with our other customers. Let us know if there is anything else we can do for you moving forward - we look forward to continuing to assist you in any way we can!

November 20, 2023

Great experience with the Byers Mazda team purchasing a new '24 Mazda CX 90 PHEV! More

by justinfriesner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Bechtel
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Nov 20, 2023 -

Byers Mazda responded

Thank you for your review, Justin! We're thrilled to hear that you had a great experience purchasing your new 24' Mazda CX 90 PHEV at Byers Mazda. Our team works hard to ensure that every customer has an enjoyable and satisfying experience, and we're thankful for the part you played in making it happen. Again, thank you so much for giving us such high marks!

November 19, 2023

Great service and follow-up. We purchased the car new from Byers and have been very happy. More

by Don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2023 -

Byers Mazda responded

Thank you for choosing Byers Mazda, Don! It's always a pleasure to hear from our customers; we sincerely appreciate the five stars and your kind words. We are delighted that our team was able to provide great service and follow-up throughout the purchase of your new car, and we are so pleased that you have been happy with it. We hope to welcome you back any time!

November 18, 2023

I had an exceptional experience at Byers Mazda. Jacob, my sales contact, was knowledgeable and was able to answer all my questions while at the same time not being pushy and allowing me time to tes More

by Kjb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Carver
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Nov 21, 2023 -

Byers Mazda responded

Thank you for your wonderful review of Byers Mazda and your sales contact, Jacob. We deeply appreciate you sharing your 5-star experience with us and other potential customers! It always brings us joy to know that both yourself and your mother-in-law had a positive experience when shopping for your new cars. At Byers Mazda, we strive to ensure that each customer receives truly personalized service to match their individual needs. We are happy to hear that we achieved this with you and your mother-in-law. Our team is simply ecstatic to receive reviews such as yours. Thank you again for choosing Byers Mazda and we hope you enjoy your new vehicles!

November 18, 2023

Byers Mazda is the most amazing dealership. They were professional and courteous and easy to work with. More

by bechtels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Waddell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Schwaeber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Bechtel
Report | Print
Nov 21, 2023 -

Byers Mazda responded

Thank you for your glowing review of Byers Mazda! We appreciate the kind words and are delighted to hear that we were able to exceed your expectations. Our goal is always to provide the best possible customer experience, and it's gratifying to know that our team achieved that with you. We strive to deliver excellence each day, and your feedback is an important part of measuring our success. Thank you again for choosing Byers Mazda, and we hope you'll keep us in mind for future automotive needs!

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