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Byers Imports Pre-Owned Center

Columbus, OH

4.8
276 Reviews
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401 N Hamilton Rd

Columbus, OH

43213

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Showing 276 reviews

July 24, 2023

Derek Hall did a great job through the sales process and having the Jaguar FX ready. More

by Arthur Sanders
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek Hall, Heath Maynard
Jul 24, 2023 -

Byers Imports Pre-Owned Center responded

Thanks for your wonderful review, Arthur! We're so glad Derek Hall could make the sales process a pleasant and hassle-free experience for you. We take pride in knowing that our team always puts in their full enthusiasm and best effort to get any job done right - and we're thrilled that an important part of your journey with us was met with excitement. You now have a special vehicle and we hope it makes all your short trips even more memorable! Thank you again for your kind words.

July 07, 2023

Purchased a GMC Terrain, just what I was looking for was extremely clean and had everything I wanted. Scheduled an appointment to look at it and Derek (salesman) had already pulled the car, filled the tank More

by denises9110
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek Hall
Jul 20, 2023 -

Byers Imports Pre-Owned Center responded

Hi, thank you for choosing Byers Imports to purchase your new vehicle! We appreciate your business and are thankful for your review.

May 24, 2023

Although Buyers Import historically has enjoyed a solid reputation and relationship in our community, my automobile purchasing experience there, by far, was nothing but abysmal. This past Monday, around t More

by miguelsalas61
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Jerry Entingh, Steve Serrano
May 24, 2023 -

Byers Imports Pre-Owned Center responded

Hi Miguel, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Byers Imports. Please contact Shane Fouch at sfouch@byersauto.com and we will do our best to make this better. We hope to hear from you soon.

May 25, 2023 -

Byers Imports Pre-Owned Center responded

HI Miguel, Again we are sad to learn that your experience was less than satisfactory. I can assure you that we strive to make sure everyone is happy when coming into the dealership. After doing a bit of digging, it looks like you were in our dealership on multiple occasions, with an opportunity to purchase the Tesla. There was not a verbal agreement put into place and while you were still considering, another customer came in and purchased the vehicle.

May 25, 2023 -

miguelsalas61 responded

Hello. This vehicle had been at the Tesla service center for nearly three weeks. Your salesman who handles Tesla vehicles was to tell me when the car was physically back at your location. That did not happen. I just happen to be driving by on Saturday to see it there, test drove it. Your salesman on Saturday could not answer technical questions about the vehicle. The only opportunity to negotiate a purchase was on Monday, when your Tesla salesman, who was out of town for the weekend, was there as well as the vehicle. Yes, I made a verbal offer for this car and it was accepted, with the exception of the infotainment system, which was to be solely at my cost and a decision to make, either in conjunction with the sale or in a distant future. It is regrettable that your "bit of digging" did not include a call to me, as the costumer. I think it is very poor business practice to dismiss issues costumers bring to your attention. Hope current and future costumers make a note of this unfortunate incident with Byers Import.

March 28, 2023

Took care of my car that had been damaged by hail. .thanks Chuck Greene for your help. And all involved in taking care of this issue..I will definitely return to Byers for my next car.. More

by gblewis846
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 29, 2023 -

Byers Imports Pre-Owned Center responded

Hi, thank you for choosing Byers Imports to service your vehicle! We appreciate your business and are thankful for your review.

March 01, 2023

showed up, super clean car. test drove, cash purchase, signed paperwork and out the door 45 minutes later. More

by mochs300
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jerry Entingh
Mar 02, 2023 -

Byers Imports Pre-Owned Center responded

Hi, thank you for choosing Byers Imports to purchase your new vehicle! We appreciate your business and are thankful for your review.

February 25, 2023

Steve at Byers was very attentive. He even reached out to the previous owner of the Porsche I was looking at to answer my questions. I would definitely buy a acr from them. More

by cargurufrank
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Steve Serrano
Feb 27, 2023 -

Byers Imports Pre-Owned Center responded

Hi Frank, thank you for choosing Byers Imports to help with your vehicle needs. We appreciate your business and are thankful for your review.

January 25, 2023

Derek Hall did a great job assisting me with the purchase of my new vehicle. It was a very efficient process, which I appreciated. More

by jim.rees
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek Hall
Jan 26, 2023 -

Byers Imports Pre-Owned Center responded

Hi Jim, we are so happy you trusted Byers Imports to help you find your new vehicle! We appreciate your business and are thankful for your review.

October 14, 2022

This has to be the best dealer experience I ever had. I was interested in a very niche car, but was 1.5 hours away and Steve said he would hold the car for me until my arrival. Lucky for me as there wa More

by rtstabler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Serrano, Trevor
Oct 14, 2022 -

Byers Imports Pre-Owned Center responded

Hi, we are so happy you chose Byers Imports for the purchase of your new V60 Polestar! We appreciate your business and are thankful for your review.

August 19, 2022

Efficient, friendly, professional. Have yet to have had any trouble with anyone. Will recommend to others. More

by sethwagner55
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 01, 2022 -

Byers Imports Pre-Owned Center responded

Hi Seth, we are so happy you chose Byers Imports to help find your new vehicle! We appreciate your business and are thankful for your review.

July 08, 2022

Scott was very helpful as was Tim when Scott was unavailable. Justin and others I met once arriving at dealership were extremely nice. I would highly recommend Byers and I love my awesome 2014 911 C More

by Damon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Cramblett, Will was very helpful too
Jul 15, 2022 -

Byers Imports Pre-Owned Center responded

Hi Damon, we are so happy that you chose Porsche Columbus at Byers Imports to help find your new vehicle! We appreciate your business and are thankful for your review.

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