Byers Ford - Service Center

Good and prompt service with explanations for the service performed and the inspection that was done performed and the inspection that was done More

Friendly and fast. I just stopped in with no appointment. Could not duplicate my concern. I will stop another time. I just stopped in with no appointment. Could not duplicate my concern. I will stop another time. More

Tiffany exceeded our expectation. She was very through. Tiffany is a asset to your company. She was very through. Tiffany is a asset to your company. More

Byers took care of everything we needed. They got us in in a timely manner for a recall. They got us in in a timely manner for a recall. More

Byers and Carson did a great job and will always take my cars there for service cars there for service More

They made the customer experience easy for both our vehicles today when we brought them in for oil changes vehicles today when we brought them in for oil changes More

They take care of my vehicles without a problem! Have been going to Byers for 15 years for oil changes, etc! Have been going to Byers for 15 years for oil changes, etc! More

I was due for an oil change on my 2014 Ford Focus. My husband and I have relocated to the Delaware area. I was off on Monday, April 25th and stopped in the dealership expecting to make an appointment My husband and I have relocated to the Delaware area. I was off on Monday, April 25th and stopped in the dealership expecting to make an appointment but was able to get the service that day. My experience was extremely positive making it a great experience. Thanks for your prompt response! More

Friendly service. Nice waiting area with WiFi and coffee, snacks, etc. Tiffany is great and helpful. Nice waiting area with WiFi and coffee, snacks, etc. Tiffany is great and helpful. More

We dropped our car off on Thursday April 14th at 7:00 am. We did not receive any kind of communication from the service department. My husband left multiple messages both Thursday and Friday. Finally Friday We did not receive any kind of communication from the service department. My husband left multiple messages both Thursday and Friday. Finally Friday April 15th around 5:00 pm my husband finally was able to speak to someone in the dealership and was told that was not there department but what they could see shoes the technician felt that he knew what was wrong with it and would follow up with us on Monday April 18th. That never happened again my husband left several messages and did not receive a returned phone call. I called and left a message for the General Manager and he did not return my phone call. My husband literally had to go to the seal ship to find out what was going on with our car. He was told what the problem was and the part had been ordered and that we could pick it up after 10:30 am on Tuesday April 19th. I again left the General Manager a second message and still no returned phone call. Late in the afternoon on April 19th I left my third and final message for the General Manager and still no returned phone all. I call Byers Toyota and spoke directly to their General Manager and he assured me that he would let the General Manager at Byers Ford would call me and that he would follow up with me. I still have not hear back from the Byers Form GM. I am appalled by the level of service that we did not receive and the fact everyone that I have tried to reach out to does not make it a priority to get in touch with an upset patron. I would recommend avoid Byers Ford Service Department at all cost. More