Byers Ford

I took my car in for a recall and an oil change at Byers Ford. I dropped my car up the night before and the following day, I called the dealership 3 times asking for an update on my vehicle. I never recei Ford. I dropped my car up the night before and the following day, I called the dealership 3 times asking for an update on my vehicle. I never received a call back indicating the status of my vehicle. At about 4 pm, I called and was told the man who was working in my vehicle had to leave for an emergency and that another service technician had taken over the repair. I picked up my car drove later that day and drove it for a number of days. Later that week, I discovered that a lug nut was missing. I called the dealership service department and was told that the cashier was supposed to have updated me on the problem, damaged wheel bolt and lug nut. I was not very happy to say the least. I had to make another appointment and drive the 20 miles miles in order to have the wheel repaired. That same day I left the service department manager, Brian Kassa, a voicemail outlining my dissatisfaction with what had occurred and I never received a return call. When I took my car back to the dealership for repairs they did apologize for the problem. Frankly, the entire experience was very disappointing to say the least. They did make the repair on the wheel while I waited and sent me on my way. As a customer I think there are a number of things that need to be changed in that dealership when it comes to service. For example, none of the people that I encountered the day I was there ever introduced themselves or explained to me their rolls. Based on this experience, I will never return to or recommend this dealership for automotive service! More

The dealership met all my needs and Jeff helped me get the best price and rate as possible. the best price and rate as possible. More

Excellent service! I received the best buying experience I have ever had at a dealership. I have ever had at a dealership. More

Recently bought my first FORD vehicle, a 2021 Tricoat White Expedition 4x4 SUV from Byers Ford Dealership. Outstanding, positive experience. This Dealership's professional staff were excellent: no hig White Expedition 4x4 SUV from Byers Ford Dealership. Outstanding, positive experience. This Dealership's professional staff were excellent: no high pressure whatsoever; welcoming and upbeat staff [John Grijak, Sales Manager--who sold car to me--William Thorpe, Finance Manager, and Dan Perry, General Sales Manager. Quite knowledgeable about all aspects of my SUV. Patiently and thoroughly answered each of my questions. Financially, had a net saving of almost $6,000. [Trade in allowance; $2,000. Discounts; Extended Warrantees] more than offered by three Columbus, Ohio Ford Dealerships. More

Clean polite, no pressure, very helpful!!!! Love my truck and all who made it happen were wonderful. and all who made it happen were wonderful. More

My sales person, Mark Morgan, was a great help. Actually entered his phone number into my phone should I need it. The Finance Manager was also pleasant to deal with. I did a trade-in and was very pleased entered his phone number into my phone should I need it. The Finance Manager was also pleasant to deal with. I did a trade-in and was very pleased with she sales price of the vehicle and the trade-in allowance. More

A down to earth group of people and not pushy at all. Very knowledgeable staff. I ended up buying a vehicle. The sales manager John Hess and salesman Elijah were awesome to deal with. If you want a great Very knowledgeable staff. I ended up buying a vehicle. The sales manager John Hess and salesman Elijah were awesome to deal with. If you want a great buying experience, shop Byers. More

This is my second purchase. We are very satisfied with the results. I have known the Byers family all the way back to George in 1966. the results. I have known the Byers family all the way back to George in 1966. More

Great staff for our sales person John, the mgr John and Bill in finance. Easy process Bill in finance. Easy process More

Had a very good experience with you guys. Mark Umphrey was very helpful, cordial and easy to talk to. We shared several personal stories. And realizing it does takes time to purchase a vehicle - evrybod was very helpful, cordial and easy to talk to. We shared several personal stories. And realizing it does takes time to purchase a vehicle - evrybody was very efficient and pleasant. Would highly recommend you. Thx Allan Simmons p.s._ only have had my Mazda CX-5 for a day but love it!! More