Button CDJR

Bad service This dealership has to be the worst ive ever dealt with as far as the service side they will tell you one thing then change up and tell something els This dealership has to be the worst ive ever dealt with as far as the service side they will tell you one thing then change up and tell something else they are a bunch of liars and price gougers. The second vehicle i had worked on took over 4 months to get it back i understand that parts suppliers ar not usually still around but i ended up calling corporate headquarters and had the parts in 2 weeks ironically now that same car is back in the shop because they replaced a heater core and it started leaking and now the rest of my coolant system is shot the water pump and radiator now there gouging the price to get it fixed i bought a new 2017 ram there to and have had as bad of service already with that vehicle i highly recommend not doing business with this dealership 1 More

I would write zero stars if possible The service center does recall work. That’s what brought me in originally with my Dodge Magnum. They are placed my driver side airbag recall ended a The service center does recall work. That’s what brought me in originally with my Dodge Magnum. They are placed my driver side airbag recall ended a “free“ diagnostic of the car and found some things in the front end of the car that needed to be replaced. I wasn’t too surprised I knew this had to happen based on the miles of the car so I went ahead and have them do it. About $2000 later, which in and of itself is it drastically high for the repairs that they did , I was still having issues. I took it back to the service center were all the sudden they had no record of my car ever having been in. This was less than 24 hours after the fact. They wouldn’t even take a look at the car saying that they don’t do diagnostics on cars it ever been in service center. That statement is understandable however I had just been there and was talking to the person who helped me the whole time. I took the car to a few different mechanics around town all of them confirmed that repairs had not been done showed me parts that with my bill should’ve been replaced I had clearly been on the car for a long long time. I filed a police report. I filed a fraudulent charge with my credit card. Somehow these guys got away with it. I had to take it to another mechanic to finally get the repairs done for another $1800 If there ever were crooks… This is where they work More

Worst Service I had been enjoying the Cherokee I bought from you, until I brought it in for service last week. I made an appointment for 9am to not just get the I had been enjoying the Cherokee I bought from you, until I brought it in for service last week. I made an appointment for 9am to not just get the "complimentary" oil changed but to have a couple of minor things checked (shifting hard sometimes and a knocking noise in the rear). When I arrived the service rep acted perturbed that I brought it to the regular service rather than going to the express lane. I was then informed that the appointment was just to drop the Cherokee at the service center and that it would take all day to service it. The oil was NOT changed even though the work-order said it was and they had performed other work that I neither ask for nor authorized. I was given a bill of $86.64 for the work they supposedly preform, which i doubt, without my authorization. I am having second thoughts about purchasing this vehicle even though several of my family members have Jeeps through Button Motors. I never had any service issues with Chevy service like this and wish I had remained a Chevy customer. I am so disgusted with the service that I would like to return the Cherokee and get my Equinox back. Richard Smith More

Sold me a Jeep Wrangler with a bad engine & refuse to repair I bought a Jeep Wrangler with 68,000 miles on it and a few days after I got the truck home I noticed a pinging noise coming from the engine I bought a Jeep Wrangler with 68,000 miles on it and a few days after I got the truck home I noticed a pinging noise coming from the engine. Called Button, thinking they would fix the issue since I had just bought the vehicle. I was forced to bring the truck in over and over while each tech and service manager gave me a different story as to why the truck burns oil (over 4 quarts low at 3,100 miles since last oil change) , pings upon acceleration and loses power. They refused to fix my jeep even though they sold it to me with a bad engine. I requested all my service records and they actually sent me one that stated the engine light was on the exact day I bought it and they reset it and sold it to me the very same day. Now, somehow this is my fault. This should have never been a warranty issue. This is a bad business issue. I'm now being forced to replace the engine, 100% all on me. Never again will I deal with this business. More

poor service department I bought my Jeep at Button in 2014. They are very busy and if you want to schedule an appointment, its usually about a 2 week wait to get your vehicle I bought my Jeep at Button in 2014. They are very busy and if you want to schedule an appointment, its usually about a 2 week wait to get your vehicle in. I had been notified by Chrysler of a recall (S61) and was told by Button that their first available appointment was in a month. I dropped of the Jeep yesterday and was called today to come pick up my Jeep. I was told they hadn't even ordered the part and that I would need to schedule another appointment. They said that they had to get the number off the part that was being recalled and then they could order that part. I told them that I had the same recall on my other Jeep and Champion was able to order the part the same day without seeing my Jeep and it was repaired in a few days time (only 1 appointment needed). They blamed Chrysler for not allowing them to order the amount of parts needed for a recall. I called Chrysler and told them the problem. They said that they had parts available and recommended that I take it to another dealership. The guy I spoke with said that he was reporting the problem to Chrysler and apologized for what Button did. I called Champion in Indianapolis and spoke to Ron in the service department. He was able to get the part ordered (without needing to see my Jeep to get a number off the part that needs replaced) and get my Jeep scheduled to have it repaired on 9/28/17. And guess what??? It didn't take a month to get it fixed!!!! Button needs to increase the size of their service department so that they can get vehicles repaired in a timely manner. They also need to work on their communication skills. Please let customers know in advance that a part isn't available and that it can't be ordered until after they see your vehicle. More

Couldnt get anyone to wait on me even after an hour. I walked around the sales lot for more than an hour, I went inside and they said they were busy and would be right with me, finally got tired of waiti I walked around the sales lot for more than an hour, I went inside and they said they were busy and would be right with me, finally got tired of waiting went outside and called. Still did t get an answer. I went to look at 3 vehicles that were on the website of which none were on the lot. Would never go back. More