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Button CDJR

Kokomo, IN

Overview
Employees
Reviews
Vehicles
4.6
1,182 Reviews
Your automotive needs are our first priority here at Button Motors Inc, conveniently located in Kokomo, serving Marion IN, Peru IN, Logansport and Wabash IN. We house plenty of popular Chrysler, Dodge, Jeep and Ram vehicles which includes new Chrysler Pacifica, Dodge Charger, Jeep Grand Cherokee?, Wrangler? or Ram 2500, and we're sure you'll find the one that fits your needs. Looking to save on your purchase? There are many used car, truck or SUV options that fit within all budgets, and we have many to choose from!
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1220 E Blvd

Kokomo, IN

46902

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Showing 1,182 reviews

December 30, 2024

Great service as always! I know I can always trust the service at Buttons to be first rate! More

by pearlpetty54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jada Critchlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2025 -

Button CDJR responded

Thank you for your continued trust and positive feedback! We're thrilled to hear that you always receive first-rate service at Buttons. Your satisfaction means a lot to us, and we look forward to providing the same excellent service each time you visit. Thank you for choosing us!

December 30, 2024

I didn't realize I needed an appointment for the quick lube oil change. But Garritt as always was super helpful and got me quick. Service was fast and the Winter check items were gone over. More

by gregbrothers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garritt Stryker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kolton Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Button CDJR responded

Thank you for your feedback! We're glad to hear that Garritt was able to assist you and provide quick service despite the appointment confusion. We strive to offer a smooth and efficient experience for our customers, and we're happy that the Winter check items were thoroughly reviewed as well. We still offer walk-in's, but now offer oil change appointments to better accommodate our customers schedules. We appreciate your understanding and are always here to help you in the future. Thank you for choosing us, and we look forward to serving you again!

December 30, 2024

Great customer service. Thorough and complete work by the technician. Suggested more items to be done but did not push. More

by melissanpruett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolton Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 08, 2025 -

Button CDJR responded

Thank you for your thoughtful review! We’re so glad to hear that you experienced great customer service and thorough, complete work from our technician. It’s important to us that we provide helpful suggestions without pressure, and we’re happy that our team made a positive impression. We look forward to assisting you again in the future!

December 30, 2024

Fast, convenient, respectful no xx went right to it to get it done . 5 stars More

by troystage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garritt Stryker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 08, 2025 -

Button CDJR responded

Thank you for your fantastic review! We’re thrilled to hear that you experienced fast, convenient, and respectful service. We always aim to get the job done efficiently while making sure you’re well taken care of. We truly appreciate your 5-star rating and look forward to serving you again!

December 30, 2024

Jada always does such a great job! She’s quick to respond and quick to get me in! More

by jess031988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jada Critchlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 08, 2025 -

Button CDJR responded

Thank you for your kind words! We’re so glad to hear that Jada consistently provides excellent service by responding quickly and getting you in without delay. We truly appreciate your feedback and look forward to continuing to serve you in the future!

December 30, 2024

I was very pleased with the timing and speed of my visit the crew was very pleasnt and efficient More

by William.whaley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jada Critchlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mari Whaley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 08, 2025 -

Button CDJR responded

Thank you for sharing your positive experience! We're so glad to hear that you were pleased with the timing and speed of your visit. Our team strives to be both pleasant and efficient, and we're happy that we met your expectations. We look forward to assisting you again in the future!

December 30, 2024

I scheduled an appointment and had to wait an hour and a half. Pulled up to service door waiting for door to open. But older lady was to busy. Got out of truck and went in. She asked if I had an appointmen More

by Troy Ellis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Garritt Stryker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Button CDJR responded

Thank you for sharing your experience, and we apologize for the inconvenience and frustration caused during your visit. It’s unacceptable that you had to wait so long and deal with unnecessary delays when you arrived for your scheduled appointment. We understand how frustrating it must have been to have to walk inside for the door to be opened when you were already in front of the service area. We’ll address this with our team to ensure better communication and more efficient service for future visits. Your time is valuable, and we appreciate your patience. We hope to provide a smoother experience next time you visit.

December 30, 2024

The dealership is phenomenal, service always does a great job, no complaints what so ever. More

by chris.henn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jada Critchlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mari Whaley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Henn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garritt Stryker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kolton Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon Dillman, Chris Belt, Matthew Yero, Erika Tobin
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Jan 08, 2025 -

Button CDJR responded

Thank you for your fantastic feedback! We're thrilled to hear that you consistently have a great experience with our dealership and service team. Your satisfaction is our top priority, and we're grateful for your trust and loyalty. We look forward to continuing to serve you with the same excellent service in the future!

December 29, 2024

We were told by the salesman who sold us the car that we should pay extra for wheel and tire warranty. They explained that it would cover new tires and fresh paint for our black rims whenever needed. We too More

by jfrieden721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garritt Stryker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Button CDJR responded

We take your concerns seriously and will review this situation internally to ensure that future customers are given accurate information. We would appreciate the opportunity to further discuss this matter and see if there’s a way to make it right for you. Thank you for bringing this to our attention, and we hope to resolve this to your satisfaction. Please reach out to mike.lupoi@drivechariot.com and kim.bush@drivechariot.com for further information into this.

December 29, 2024

They make a lot of prices they don’t keep. But they do a good job More

by jfrieden721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garritt Stryker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dalton
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Jan 02, 2025 -

Button CDJR responded

Thank you for your feedback! We’re glad to hear that you’re happy with the quality of the service, but we’re sorry to hear about the concerns regarding pricing. Transparency is important to us, and we will address this issue with our team to ensure that the prices we provide are clear. We appreciate your loyalty and hope to provide a more seamless experience in the future. Thank you for bringing this to our attention!

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