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Butler Toyota - Service Center

Macon, GA

4.8
782 Reviews

782 Reviews of Butler Toyota - Service Center

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November 15, 2023

Chris the service writer is outstandingly friendly. Clean and nice showroom. Easy to get in and out of service department More

by arclite10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris in service dept
Nov 20, 2023 -

Butler Toyota responded

We really appreciate you sharing your review of our service. Thank you!

November 11, 2023

I must have gone at the wrong time on October 25, 2023. Worse experience with a dealership ever. I bought my used Honda from them and had to have it worked on for over several months before they sent it More

by texasmeme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dustin Williams, Keith Henson
Nov 27, 2023 -

Butler Toyota responded

Ms. Black - Sorry that took so long, and we apologize for our part in that - you have a refund headed your way. Thanks for taking the time to give us feedback, and again, we are sorry that went so poorly. Customer care folks at Butler Toyota customercare@butlertoyota.com

November 11, 2023

I received service in a timely manner and was very happy and pleased with service. More

by eia4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Lee
Nov 15, 2023 -

Butler Toyota responded

Hi there!!! Thank you very much for sharing your review. We love hearing from our customers.

November 07, 2023

Anytime I can come to a dealership and have my vehicle serviced in less than an hour, I am ecstatic. More

by chief_wilkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Ireland, Mechanic
Nov 08, 2023 -

Butler Toyota responded

Thank you for the 5-star review! We’re here to serve you anytime.

October 23, 2023

Clean, friendly, organized, prompt. Problem not ever getting a second key for Car was solved. More

by Box car annie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry
Oct 27, 2023 -

Butler Toyota responded

Thank you for the 5-star review! Your positive feedback is much appreciated!!

October 17, 2023

Your servive dept is the best. Always gets the job done in a timely manner. My service advisorLarry is always friendly and knows car care business inside and out. Thanks to all the More

by scotttenney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : McCall Fuller, Leticia Albarado
Oct 20, 2023 -

Butler Toyota responded

We're so happy to hear you had a great experience at our service dept with one of our best Mr. Larry:) Our team works hard to keep our customers HAPPY, and it looks like we are on the right track. Thank you for this great review and we hope to see you again. Have a great weekend!!

October 17, 2023

I was able to get my Tacoma key problem resolved in a most timely manner. More

by dmcgregg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
April, Randy Butler
Oct 20, 2023 -

Butler Toyota responded

Thanks for sharing your review with our community. It means a lot to us!

October 13, 2023

I appreciate the convenience of the shuttle service. It helps me to get to and from work easier. More

by stephiemac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Butler
Oct 17, 2023 -

Butler Toyota responded

We are here to help and service your needs, always :) Thank you for the rating and see you on your next visit.

October 13, 2023

Very professional in completing task in timely manner. I was out in 30 minutes. Great work. More

by edjaguars
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell
Oct 17, 2023 -

Butler Toyota responded

That's impressive cus I can't even get out the door in 30 min lol We thank you, edjaguars and appreciate you taking the time to drop 5-stars :)

October 10, 2023

Very helpful n concerned. about my concerns verses Lowes Toyota wanting to charge me for everything I was inquiring about More

by Meta G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry
Oct 12, 2023 -

Butler Toyota responded

Wow!! Thank you so much for trusting us @ Butler Toyota of Macon with your service needs. We look forward to making your next visit just as great. Have an awesome week!!

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