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Butler Toyota - Service Center

Macon, GA

4.8
782 Reviews

782 Reviews of Butler Toyota - Service Center

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November 08, 2024

Dustin,the service advisor, is outstanding. I feel like he has my best interest in mind and explains things very well. Shorn, the shuttle driver, is so personable. I truly enjoyed my rides t More

by leigh.mcdaniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin and Shorn
October 26, 2024

Service rep was most helpful and got to the root of my cars problem and even got me a loaner while my car had to stay a while in the shop for the repairs. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : April Hester
October 03, 2024

I don’t have anything nice to say about the dealership as a whole. Servicing is great. More

by Jimmy Siberio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dustin
September 25, 2024

Just love working with Larry Cummings. He always takes good care of my car and repairs that may be needed He is also easy to get an appointment with. More

by rickpartin9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Cummings
September 20, 2024

Ms. April is awesome , I always come to her for service ! She is an excellent person to work with and always willing to go above and beyond to exceed customer satisfaction! Also The shuttle driver Ms.Shaun s More

by Jmccolumn3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ms.April
August 04, 2024

I recently had my first car service at Butler Toyota, and I couldn’t be more pleased with the experience. From the moment I arrived, the staff was welcoming and professional. They took the time to explain th More

by Srinivas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 01, 2024

This was my first visit to Butler Toyota Macon. My service advisor - Larry Cummings -was excellent. More

by taharris99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Cummings
July 20, 2024

My service advisor was very nice. The wait was a little long. But, I had a good deal.It was worth it. More

by shadow912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
April Hester
July 16, 2024

I went in for my first service and was told it was done. Now they keep calling me to tell me that I need to come in for my first service. I have a full warranty and I need to talk to my Rep that I saw on J More

by Eshimek
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
The telephone operator for service?
Jul 16, 2024 -

Butler Toyota responded

Thanks, Eshimek for taking the time to give us feedback. Sorry for the poor communication and service - please contact our customer service manager at customercare@butlertoyota.com, she will straighten this out quickly!! Thanks again, we look forward to hearing from you! Customer Care folks at Butler Toyota customercare@butlertoyota.com

July 10, 2024

Service tech was courteous and prompt. He kept me informed on the progress and any additional services needed. More

by Liljo85
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
2
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