Back

Butler Toyota - Service Center

Macon, GA

4.8
782 Reviews

782 Reviews of Butler Toyota - Service Center

Sort by
February 16, 2023

Had a Check engine light come on and was concerned about the engine and brought it in to have it checked out. Got there at 4PM and left just before 6PM. The service tech that checked me in was very good. More

by ericwitherington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sullivan
Feb 17, 2023 -

Butler Toyota responded

Thank you, Eric for giving us a shot. We will be here for you no matter what you decide. Be safe and have a great weekend!!

February 16, 2023

My experience was fantastic, as usual. Jerry Turner did a great job keeping me informed. More

by konnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Turner
Feb 17, 2023 -

Butler Toyota responded

You can never go wrong working with - Jerry!! Thanks for the review, Konnie 😊

February 05, 2023

Very professional and friendly customer service, informative as well as accommodating for my dog and myself More

by reddawg1013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry service
Feb 07, 2023 -

Butler Toyota responded

We have a soft spot for our four-legged friends!!

January 26, 2023

Sam, the service advisor is always attentive, friendly, knowledgable and courteous. I've seen the same guy several times. More

by awest486
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Cummings
Jan 31, 2023 -

Butler Toyota responded

We are always happy to hear from our returning customers. Thank you, awest486, for review and 5-star rating!!

January 19, 2023

Sam was quick, efficient, informative and very pleasant to work with. He was a complete gentleman, and even brought me items I had left in his office. The service was very quick and I didn't have a long wa More

by Beverlyjon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam McWilliams
Jan 20, 2023 -

Butler Toyota responded

Beverlyjon- We really appreciate this detailed review. It's great to hear feedback when customers notice how hard our staff works. It fuels their motivation even more. Thank you, for being a loyal customer and come back and see us anytime! Sam and the team are killin it!!

January 13, 2023

I had serviced at Butler Toyota last week and knew I had some issues. They were very honest with me concerning my issues and the cost. I have a older car and the repair would cost more than the value of the More

by Kimmie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Butler
Jan 17, 2023 -

Butler Toyota responded

Thanks so much, Kimmie, for sharing your feedback about our Service Dept. Our team is thrilled to know that their hard work pays off and that it is valued by our customers. We appreciate your loyalty and this Amazing Review - Come back anytime!!

December 06, 2022

Went into the dealership for 20k mile service. Dealership service representatives were very responsive and courteous. Speed of service met expectations. More

by philip.austin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry
Dec 06, 2022 -

Butler Toyota responded

Thank you for choosing Butler Toyota to service your vehicle. We welcome you back anytime 👍🚗

December 02, 2022

MY SERVICE ADVISOR SAM, HE IS ONE OF THE BEST IN THE BUSINESS, GREAT PROFESSIONALISM. More

by benjamin.mcwilliams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : McCall Fuller, Randy Butler, Leticia Albarado
Dec 06, 2022 -

Butler Toyota responded

Good things happen when you deal with The BEST!!

November 12, 2022

Mechanic don’t check the certain thing and tell the customer for need to be replaced like wiper blade,air and ac filter and battery,I did replace my self before a month and telling me that need replace More

by Mgpatel601
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Butler
Nov 15, 2022 -

Butler Toyota responded

Mr. or Ms. Patel - We are very sorry about your poor experience, please contact us directly at customercare@butlertoyota.com, we would like to know more!! Thank you, and we look forward to hearing from you- Customer care folks at Butler Toyota customercare@butlertoyota.com

November 07, 2022

I just got my 2023 Camry "initial service (5K) and Larry Cummings my Assistant Service Manager was awesome! He kept me informed as to what all had to be completed and within 40 minutes I was signing my name More

by jtshipp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Cunningham, Service Department, Leticia Albarado
Nov 08, 2022 -

Butler Toyota responded

Thank you, jtshipp for the name drop 😉 Larry is a shining Star here at Butler Toyota !!

...
11
...