Butler Toyota

Butler Toyota had the vehicle we were looking for. Our salesman was Troy Stephens Sr. and he was very professional and knowledgeable about the vehicles and the process. He had everything ready from ou Our salesman was Troy Stephens Sr. and he was very professional and knowledgeable about the vehicles and the process. He had everything ready from our test drive to questions, paperwork, and financing. Everything was done smoothly and timely and at a nice price. I would buy here again and would highly recommend Mr. Stephens Sr. I researched car models, the new technology, and the current buying process as it's been over ten years since I bought my last car, a Suzuki. Butler Toyota fit the mold and Mr. Stephens' organizing skills satisfied both my business and military appreciation for good preparation and execution of plans. Thanks! More

I recently had my first car service at Butler Toyota, and I couldn’t be more pleased with the experience. From the moment I arrived, the staff was welcoming and professional. They took the time to explain th I couldn’t be more pleased with the experience. From the moment I arrived, the staff was welcoming and professional. They took the time to explain the service process and answered all my questions with patience and clarity. What stood out the most was the attention to detail and the genuine care for customer satisfaction. I felt valued and appreciated throughout the entire process. I highly recommend Butler Toyota for anyone looking for top-notch car service. I’ll definitely be returning for future maintenance! More

This was my first visit to Butler Toyota Macon. My service advisor - Larry Cummings -was excellent. My service advisor - Larry Cummings -was excellent. More

the purchase process was very easy. The Staff showed a cooperative spirit and it made the expe The Staff showed a cooperative spirit and it made the expe More

My service advisor was very nice. The wait was a little long. But, I had a good deal.It was worth it. The wait was a little long. But, I had a good deal.It was worth it. More

Service tech was courteous and prompt. He kept me informed on the progress and any additional services needed. He kept me informed on the progress and any additional services needed. More

The staff are very kind and knowledgeable. I was greeted and well taken care of! Highly recommend I was greeted and well taken care of! Highly recommend More

The sales staff was very professional and pleasant, but stretched too thin and poorly supported by the rest of the dealership. It took all day -- 5+ hours -- to complete a cash purchase of our Certified U stretched too thin and poorly supported by the rest of the dealership. It took all day -- 5+ hours -- to complete a cash purchase of our Certified Used Tacoma. Sometime during the wait, we learned that there was only a single key for the vehicle; though the salesman assured us they would make a second key the following week. A few days later later, we received a call from the service department informing us of a safety recall that needed to be addressed. Getting these issues addressed has been a nightmare requiring THREE separate trips to the dealership. Butler Toyota has far surpassed any doctor's office in the lack of respect for the customer's time. More

Yes, it may be a little bit of a wait for your oil change etc., but they inform you when you arrive what your expected wait time may be for your appointment. Everyone is incredibly nice at the dealership and etc., but they inform you when you arrive what your expected wait time may be for your appointment. Everyone is incredibly nice at the dealership and the facilities are clean and comfortable. JD is an outstanding salesman and I highly recommend him to any potential toyota buyers. He recognizes me anytime I am at the dealership for my vehicle's service appointments and always makes it a point to speak. He took care of me after the paperwork was signed on my new toyota RAV 4, when we had a minor issue with the car, just as well as he did when he was making the sale. I will always buy Toyota going forward. More