Butler Chrysler Dodge Jeep

Failed to honor deal I had been working with a sales manager via email for about a week regarding two used wranglers they had available online.  A black wrangler priced ar I had been working with a sales manager via email for about a week regarding two used wranglers they had available online.  A black wrangler priced around $9700 and a red wrangler priced around $12000.  Same year, model and trim, but the black one had about 20k more miles.  We arranged for me to drive from Charleston on Friday to come check out both vehicles, but I was told that the black wrangler was still being serviced and hadn't hit the lot yet.  No problem. I drove to Beaufort as planned and met with the sales manager.  He informed me that the black wrangler was losing a lot of oil due to a bad seal or gasket and was not for sale - it would cost them too much to repair, and they were just going to sell it wholesale.  That was fine, and we took the red wrangler out to test drive. I decided to negotiate a deal on the red wrangler and he went to "the people upstairs" to get the numbers together.  He brought a pricing sheet with the VIN and info specific to the black wrangler, but the $12000 pricing for the red one, adding taxes and fees etc. to bring it to just under $14,000.  I pointed out the black jeep info, but was told that it was a mistake and that we all knew which wrangler we were negotiating. We finally negotiate a deal, and then it's off to the paperwork.  I'm paying full cash, so quick and easy.  I get all the paperwork done, bind insurance, and then move to the finance office to finalize the tag, title, and count out the cash.  As I'm signing title info, I notice that they've drawn up the information for the black wrangler that isn't even for sale.  After pointing this out, the finance team member heads off to "the people upstairs" to get the correct info and paperwork.  Despite some confusion with the initial paperwork, the team at Butler Chrysler Dodge Jeep worked to honor the deal that we had negotiated, and make sure that I left feeling great about my purchase. There can be mix-ups and errors in any aspect of business, and the important thing is how a company makes it right. Butler CDJ has earned my business and referrals. More

Horrified Woman I bought my Dodge Durango into the service department to be service for a wind noise and diagnostic testing. As a result of my car being service I was I bought my Dodge Durango into the service department to be service for a wind noise and diagnostic testing. As a result of my car being service I was informed that I needed a radiator and a rear-end seal, Work was approved totaling $1600.00. Driving home from the Butler,I heard the same wind noise, I was told to bring it in when mechanic who work on vehicle would be there.(Vehicle was taken back two days later}, Butler Dodge of Beaufort always seems to find something wrong other than or in addition to what the car was intended to be service for, Coming across Broad-river bridge 3 days later the vehicle expired at 7:30 at night in the dark and rain. Seven days later I am driving around in a rental costing a total of $300.00 a week, I truly believe that something needs to be done by Butler Dodge to rectify this entire matter. More

Recall fix I live in Bluffton and drive to Beaufort for Service because of the outstanding customer attention I receive! I am in the service industry and Debbie I live in Bluffton and drive to Beaufort for Service because of the outstanding customer attention I receive! I am in the service industry and Debbie is AWESOME! She went above and beyond when I left my garage door opener in the loaner and she made sure to get it back for me! She called me right away when it was back in her possession. She got me in and out quickly and made sure I understood what the next steps were! I truly wish she worked for me!!! 10 out of 10! More

Recall on Jeep Wrangler I brought my Jeep Wrangler into dealership recently for a recall repair. Debbie was great right from the first time I scheduled my appointment. She k I brought my Jeep Wrangler into dealership recently for a recall repair. Debbie was great right from the first time I scheduled my appointment. She kept me informed on what was going on and how long it would take. The wait was a lot less than I thought and I met Cory one of the mechanics who did the repair and what a nice guy he is. I love Trey who has helped me the most in the service department and she stopped in her busy schedule to say hi to me. I am so thankful for this dealership and they are family to me. Judy Stovall More

Excellent service experience!! I had ujoint problems with my pickup and was away from home. Trey welcomed me, eased my concerns and had the problem verified. She had Michael, servi I had ujoint problems with my pickup and was away from home. Trey welcomed me, eased my concerns and had the problem verified. She had Michael, service tech, speak with me concerning the repairs. I was pleased with this extra effort! My friend and I had a comfortable wait while repairs were made and we enjoyed the friendliness of all the staff. It came lunch time and the general manager offered us a nice new pickup to drive to lunch. Unbelievable!! Thanks to all for turning an unpleasant situation into an unforgettable one. More

Liars I was told a price by a Sales Manager and then a Finance Manager. Both different. Just very shady people. Dings and scratches they said they would tak I was told a price by a Sales Manager and then a Finance Manager. Both different. Just very shady people. Dings and scratches they said they would take care of. Never did. Don't trust them. Go somewhere else. Spare yourself a lot of stress. More

Over and above Service First I want to thank two employees from this dealership that provided exceptional service over and above with I would rate AAA +. Trey Rivers for her First I want to thank two employees from this dealership that provided exceptional service over and above with I would rate AAA +. Trey Rivers for her patiences, her expertise, knowledge and great Customer Servicec skills. She is one outstanding Service Advisor. Mike, he is one outstanding mechanic an his employer should be aware of how lucky you are to have someone that sincerely likes his work is very knowledgeable and wants his customers to get the best her willing to provide. He went the extra mile in repairing our car but did so with genuine concern and wanted to save us unnecessary expenses and give us back a vehicle we are comfortable to know was repaired correctly. My experience at this dealership was great and Butler has some awesome employees in their Service department and these two represent Bulter CDJ well. Thanks to both More

New car I went in looking for a nice car on 3/13/2019. I was met by Narlie Kirby as soon as I got there. He was very nice. I ended up getting a 2017 Kia Forte I went in looking for a nice car on 3/13/2019. I was met by Narlie Kirby as soon as I got there. He was very nice. I ended up getting a 2017 Kia Forte. Although it was not the car I had my mind set on it was a nice car and I liked it. I had 2 issues. The first one was in the front of my car something was hanging down and rubbing on the road, I took my car back on 3/15/2019 and was told I probably hit something which I did not. The 2nd problem was with my front right tire, I again took my car back on 3/28/2019 and was told I ran over something which I did not. My boyfriend took the car back the next day on 3/29/2019 the tire was then fixed. All of this happened within 2 weeks of me having my car. The car is now running smooth and I'm enjoying it. More

New Vehicle & Service Thought I would step outside the box on the most recent vehicle purchase and went to Peacock first. Boy was that a bad idea. Came to my senses and Bea Thought I would step outside the box on the most recent vehicle purchase and went to Peacock first. Boy was that a bad idea. Came to my senses and Beaufort CDJ was there for me. Ended up with a better vehicle and much better price. Have had zero issues with their service department. Use them for everything automobile related. Tires, AC, tune-up's, parts, accessories, etc... Can't wait to see the new building. More

Great car buying experience!! We were dreading the car buying process, but Richard was amazing. He went above and beyond to get us the vehicle we wanted at a very fair price. Th We were dreading the car buying process, but Richard was amazing. He went above and beyond to get us the vehicle we wanted at a very fair price. The dealership was very efficient and a pleasure to deal with all involved!! Would highly recommend this dealership!!! More