Burns Ford

The dealership was friendly, clean and well-stocked with car selections. Carl, our saleman, took great care of our needs and wants. He listened very attentive and found just what we desired. We received a g car selections. Carl, our saleman, took great care of our needs and wants. He listened very attentive and found just what we desired. We received a great price for the car that we purchased. It was delivered to the dealership as promised. From our first arrival to the dealership and through the complete sale of the Ford Focus SE, we were treated very nice and well informed through out the whole process. Everyone that we encoutered was more than happy to help us in our looking and buying a new car from this dealership. The whole visit to the dealership was a pleasureable experience. We would recommend this dealer to family and friends. Harold and Brenda Spivey More

I have dealt with Burns Ford before and got a good deal.. This time i had went to another Ford dealership which was closer to where i work and was treat pretty bad.So i stopped by Burns on the way home just This time i had went to another Ford dealership which was closer to where i work and was treat pretty bad.So i stopped by Burns on the way home just to see what they had.. Seen the Edge Sport and really like it..Went inside and asked for Carl Raffaklt and i was told he was not in so Levi Jones said he could help me..Gave me a price that i agreed on and took thr bill of sale to my lender and we made the deal.. Probably the easiest trade i have ever made.. More

Excellent car buying experience. Friendly employees. It was a pleasure buying a new car from this dealership. There was no pressure. Will definitely recommend to others. was a pleasure buying a new car from this dealership. There was no pressure. Will definitely recommend to others. More

What started as an internet inquiry about a specific car turned into a great business relationship and a great deal for us. Though I only rated the price as good, that is as good as it ever gets when buying turned into a great business relationship and a great deal for us. Though I only rated the price as good, that is as good as it ever gets when buying a car. I always think there is a better price available or I should get more for my trade-in. However, Levi was clear that they had lowered the price as much as possible and made a good offer for my trade-in sight unseen. I cannot recall the name of the guy who handles the paperwork, but he was also great to work with and very efficient too. More

I FOUND BRIAN HEFFERNAN TO BE HONEST, TRUSTWORTHY AND VERY KNOWLEDGE ABOUT THE FORD PRODUCT LINE. I ACTUALLY CAME BACK TO BURNS FORD BECAUSE OF BRIANS PROFESSIONALISM AND WILL REFER MY FRIENDS AND BUSINE VERY KNOWLEDGE ABOUT THE FORD PRODUCT LINE. I ACTUALLY CAME BACK TO BURNS FORD BECAUSE OF BRIANS PROFESSIONALISM AND WILL REFER MY FRIENDS AND BUSINESS ASSOCIATES TO BURNS FORD WHENEVER THEY ARE IN THE CAR OR TRUCK MARKET. I WILL ALSO RECOMMEND BRIAN PERSONALLY TO EACH AND EVERYONE OF THEM AS THEIR PERSONAL SALES CONSULTANT. More

Gene Faulkenberry was a great salesman. He was very helpful in finding me a truck that I liked. He was respectable to me and my family. He was willing to help me get the truck I wanted no matter what. helpful in finding me a truck that I liked. He was respectable to me and my family. He was willing to help me get the truck I wanted no matter what. He was a great salesman he always friendly to me when I walked into Burns Ford. The rest of Burns Ford family was very nice and helpful to. More

I was VERY PLEASED with the service and help given at Burns Ford. EVERYONE was extremely helpful and friendly especially my salesman, Brian Hefferman. He certainly went out of his way to help me. Thi Burns Ford. EVERYONE was extremely helpful and friendly especially my salesman, Brian Hefferman. He certainly went out of his way to help me. This was the first time I bought a car on my own since my husband died and Brian was VERY HELPFUL AND KNOWLEDGEABLE. More

My first experience with Burns Ford was in 2010 when I purchased a new F-150. Three years later, it was time to downsize, so because of my previous positive experience in 2010, I called Burns Ford back t purchased a new F-150. Three years later, it was time to downsize, so because of my previous positive experience in 2010, I called Burns Ford back to see about coming in to trade. Bobby Howze spoke with me on the phone, listened to my needs, took my info, was very friendly, and scheduled a time for me to come in promising they would not waste my time. I drove the 60+ miles from home, passing at least 4 other Ford dealers, to go to Burns in Lancaster. I was not disappointed. It was the same laid back, courteous service I had experienced before. There were even familiar faces still working there from 3 years before (a rarity in the Car Sales biz these days). You see, this 2013 Fusion I bought at Burns today was my 10th new Ford purchase in the past 11 years. In that time, for sales and service, I have dealt with at least 8 Ford dealerships in SC and NC. None of the others compare with Burns in my opinion for decent, prompt customer service, and honorable sales practices. I was not pressured or hassled. My wife and I were very comfortable and at ease while we were there, and the transaction was fast and efficient, but not rushed. Our time was valued, but they made sure that we were satisfied. Bobby, our salesman, could not have been more nice and easy to talk with. He made sure every detail with the getting the vehicle ready was taken care of before I even knew it. Bobby was waiting there with the vehicle we discussed on the phone ready to test when we arrived. Freddy Ivey, the business/credit manager, remembered me from 3 years ago and was just as nice a guy as you could ever meet. Paperwork didn't even feel like paperwork because of his comfortable, yet professional manner, all the while carrying on a sincere personal conversation with us. As we prepared to leave we met Seth Miller, the Marketing guy, who took our picture with Bobby in front of my new Fusion. Very soon after we left I received an email thanking us, and a copy of our picture! I then had occasion to reply back to Seth with a question on the new car, and I received an informative reply in a short period of time. Incidentally, I give kudos to Seth on the web presence for Burns Ford. It is one of the best dealership websites I have ever seen because of the depth of information and photos of the vehicles in their inventory. So, all in all, Burns Ford is the best vehicle buying experience I have ever had... twice now! My only regret is that we don't live anywhere close enough to Burns to be able to regularly utilize their service department. But, something tells me it ain't too shabby either! More

This is the second vehicle my wife and I have purchased from this dealership. Burns Ford personnel have been nothing but friendly and knowledgeable on our multiple visits. We will continue to recommend Bur from this dealership. Burns Ford personnel have been nothing but friendly and knowledgeable on our multiple visits. We will continue to recommend Burns Ford as well as continue to service and purchase our vehicles from here. Keep up the good work BURNS! More

This dealership goes well beyond what we expected of a dealership when we moved here. They have been outstanding in every way possible. We bought a new car from Brian, Seth and Gene both spent hours wit dealership when we moved here. They have been outstanding in every way possible. We bought a new car from Brian, Seth and Gene both spent hours with us working on downloading the newest version of Syncmyride. We have recommended Burns Ford to a friend who recently ordered a new car, and between her and us we have many friends who we will be recommending Burns Ford. WE have owned 4 Escapes since 2001. We feel we are a good customer for Burns Ford. More