Burns Chevrolet Cadillac

Frustration handled My certified pre-owned Cadillac wouldn't start 2 different times in one week. I got it to the dealership, they got me a new battery and back on my way My certified pre-owned Cadillac wouldn't start 2 different times in one week. I got it to the dealership, they got me a new battery and back on my way within 24 hours. More

Exactly the treatment you'd expect from a quality dealership Have always appreciated the service I've received on my wife's ATS at the Rock Hill dealership. All involved are knowledgeable, friendly and professio Have always appreciated the service I've received on my wife's ATS at the Rock Hill dealership. All involved are knowledgeable, friendly and professional - and the service does NOT take forever! (The coffe's pretty good, too! :) ). More

Always great service We always receive prompt and great service from Burns Chevrolet and Cadillac. Everyone is friendly and works hard to give the service we have come to We always receive prompt and great service from Burns Chevrolet and Cadillac. Everyone is friendly and works hard to give the service we have come to expect. More

Extremely satisfied Service Manager ( David ) was professional and very knowledgeable about the problem I was having. He scheduled a next day appt. to have the work done Service Manager ( David ) was professional and very knowledgeable about the problem I was having. He scheduled a next day appt. to have the work done. which took a day longer then planned but he furnished me with another car to use which was great. The mechanic who worked on my car did a superb job and extremely pleased with Burn's as a dealer and service provider. More

Bad news great service Nobody wants to buy a used car from a discount car lot to only discover that some of the main computer components were messed up and needed to be rep Nobody wants to buy a used car from a discount car lot to only discover that some of the main computer components were messed up and needed to be replaced. This was my second Chevy dealership that I took my used hummer H3 to for Service I had antitheft malfunctions and tire senor alarms along with radio components we’re giving off errors after only owning it for two days It took them no time to get new parts shipped and the entire vehicle brought back to life like a brand new vehicle. They also were realistic as far as how much it would cost to fix the vehicle because anytime electrical is involved there could be more components bad ones replacing the main board I was treated with respect and urgency at all times I will definitely visit this dealership for service they have earned a customer for life More

Service & Repair The "customer service experience" from start to finish was handled very quickly and professionally I was most pleased that they were able to take me The "customer service experience" from start to finish was handled very quickly and professionally I was most pleased that they were able to take me so quickly and offered the "rental" vehicle for my convenience From the lady at the desk when I arrived to the friendly gentleman Chris . He called me with all of the details letting me know the cost associated with each process and if I was okay to proceed or not . The only perk I would suggest is maybe "cleaning" the car before returning to the customer , not detailing but a simple vacuuming or wash & rinse would be an added benefit the customer would see and appreciate . More

Recent Body Shop Visit Great work from body shop; they were a little slower than expected, but overall I'm extremely pleased with the repair work. And they are all very nice Great work from body shop; they were a little slower than expected, but overall I'm extremely pleased with the repair work. And they are all very nice. More

. Love Burns Cadillac Always pleased with our service and the friendly staff. Wish I could remember everyone's name! Ron and I have been coming to Burns for 23 years. Always pleased with our service and the friendly staff. Wish I could remember everyone's name! Ron and I have been coming to Burns for 23 years. More

David Stone Always polite and respectful. Everyone associated pays attention to the care of my vehicle, Quick and prompt! I have always felt comfortable leavi Always polite and respectful. Everyone associated pays attention to the care of my vehicle, Quick and prompt! I have always felt comfortable leaving my vehicle in the hands of the folks at BURNS! More

cost was covered & went the extra mile to provide a loaner! When I discovered a leak on the ground I was very worried about my Equinox. I appreciated getting a next day appointment. The problem was identified t When I discovered a leak on the ground I was very worried about my Equinox. I appreciated getting a next day appointment. The problem was identified that day, but they were backed up to perform the work. I was worried because I knew no loaners were available when I scheduled my appointment. I live out of state over an hour away & had to get to work that evening, so Mr Holshouser in the service department & Mr Martinez in sales worked a miracle to put me in a new Equinox so my vehicle could be left for repair. Mr Collins approved it as well, so I was relieved. The work was covered under power train warranty, so that was great news during this holiday season. It's a long drive to my dealership, but no one else has ever done service or work on my vehicle since purchased at Burns. And this will certainly stay this way! More