Burleson Nissan

Avoid them First these complaints could have been avoided had i been more detailed... 1. Was suppose to be tax tag and title out the door. Upon reflection of pap First these complaints could have been avoided had i been more detailed... 1. Was suppose to be tax tag and title out the door. Upon reflection of paperwork they snuck in over a thousand in taxes that i missed. 2. They didn't disclose dash damage that was very hard to see and research says its $1800 dollars worth of damage. I'm currently checking the laws regarding this type of blatant and misleading non disclosure. AVOID More

Disapointed Visit - Less than Stellar Experience Maybe it was because i showed up at 8pm on December 28th? I was in Arlington looking at SUV, I called this Nissan dealership about an SUV and they sai Maybe it was because i showed up at 8pm on December 28th? I was in Arlington looking at SUV, I called this Nissan dealership about an SUV and they said they were open and when i get there to talk to the sales manager, because the person i talked to was leaving. Ok, no problem, so i go over there to see this vehicle. The place is a ghost town, i walk in with my daughter and there is only the front desk girl (who appears to be packing up to leave) She clearly sees us walk in, but not even a "welcome to Nissan, etc" - ok, i can live without the welcome. So i go over and meet a salesman and tell him i want to see a specific vehicle and have a trade, that i called and they said to talk to bla,bla,bla. So we go see it and he appears to not know anything, or much about the vehicle, doesnt talk alot, but its clear to me, EVERYONE appears to be more concerned about going home, than earning my business. The sales person takes me to see the vehicle i am interested in and ready to buy, I was even going to pay the asking price. So after the test drive, they offer me $2000 less for my trade than 2 other dealers. I tell them i cannot accept that and if they could match the other dealers trade in offers - they basically say "No, ok, and bye". The next day, i get a call from a sales person asking if i went in, and if i was still interested in the SUV. I basically told them "NO" i am not interested in doing business with them, nor like the way i was treated, nor will ever buy anything from them." Its been 2 days later, and sales persons are still calling me to see if I am interested in the SUV. Everyone knows, the pressure one experiences, and the time it takes to going to a dealer and looking at vehicles. Everyone has different experiences with different sales persons and sales managers. Some are positive and some are not so positive, like mine. I feel since myself and daughter were the only ones in the dealership, besides the sales person and the guy sitting in the box. He could have just came over and talked to me personally, offered some alternatives, instead of the typical lone salesman going back and forth and wasting time by making us wait for at least 30 mins at a time. Perhaps i didn't appear ready to buy, or I appeared to be a high credit risk, or wasn't in my Sunday best clothes, or maybe because i knew more about the SUV than they did, but i was stereotyped and made to feel "lets get this over with cause your'e not gonna buy anyway." Doesn't matter, this dealer was not doing me any favors, I wasn't asking for anything free, i was interested in seeing and buying an SUV - they were more interested in making assumptions.They didnt care. Just know people - don't feel pressured to buy from any dealer, if you are not comfortable with a sales person - ask for someone else, if you dont feel you are getting the attention you feel you deserve - youre probably right and it's ok to leave. If you don't like the way you are being treated - especially when looking, then its not gonna be any better during or after the sale. Bottom line is, i am not disgruntled and writing this review as revenge. I am simply offering my experience at this dealership on a particular night. There are many dealers who treat buyers like this, and maybe its not the dealer, maybe its the salesperson or sales manager. But whether i am interested in buying a $10,000 car or $100,000 car - it doesn't matter, a customer should be treated with respect and patience, whether they arrive at 9am or just before closing time. This is why you have hours of operation - 9am - 9pm. Another thing is instead of your salespersons sitting in their little cubes, they should be out on the lot learning about the vehicles they are selling. Have your sales managers leave the comfort of their box throne and come meet customers. PS. That night while still in the NISSAN parking lot, i got a call from the other dealer sales manager asking me how it was going, did i make it ok, should they wait for me to come back that night, etc. I told them where I was at and that i would buy the SUV from them after all and I would be back the next morning. The next afternoon, I went back and bought the SUV from them. More

The place to Buy/Service a Nissan (insert model here). This dealership has been responsible for the maintenance and upkeep of my 2010 Nissan Pathfinder SE 4x2. Although I only mention Nick Oliver as my ser This dealership has been responsible for the maintenance and upkeep of my 2010 Nissan Pathfinder SE 4x2. Although I only mention Nick Oliver as my service department rep, I have dealt with two other representatives that were just as customer oriented as Nick was. This department was responsible for keeping my vehicle operational for the past two years. The members of their sales staff here are pretty good people to deal with. My sales person that I had an interaction was Nikole. Nikole is one of the friendliest sales people that I have dealt with. Our initial interaction was when I wanted to test drive the new 2016 Nissan Maxima when it was available 6 months ago. She patiently showed me and accompanied me to test drive different trim levels for the Maxima. Throughout this process, she was nothing but pleasant and patient. As my urgency stepped up to purchase a new vehicle, she was the one I repeatedly dealt with in regards to the Nissan Armada within the past 3 months. I test drove all three trims of 2017 Nissan Armada and she answered all of my questions about the vehicle. Today I notified her that I was not going to be able to purchase that vehicle from her and I had to go a different direction and purchase a different vehicle that was within my budget. She was very pleasant over the phone and should my purchasing path lead me back to a Nissan, she is the person that I am going to deal with. For her professionalism along with Nick ( service department rep ), I would highly recommend this place in regards to the purchase/maintenance of a vehicle manufactured by Nissan. More

Great people They have a very friendly's staff and they have the best popcorn around my sales person was great and he want me to the whole process and this was th They have a very friendly's staff and they have the best popcorn around my sales person was great and he want me to the whole process and this was the easiest car buying experience I have ever had More

Great job The service department is great and they fix my car with no problem at all I was glad that there was no hassle I will always come to them for my servi The service department is great and they fix my car with no problem at all I was glad that there was no hassle I will always come to them for my service More

Patience They are very honest and my sales man Colson thomas was great and a honest person. He listened to me and was patient while I decided on what to get. They are very honest and my sales man Colson thomas was great and a honest person. He listened to me and was patient while I decided on what to get. More

Truly personal and amazing I was greeted immediately by colson he was very professional very great since of humor felt like i was talkung with someone ive known for years I was greeted immediately by colson he was very professional very great since of humor felt like i was talkung with someone ive known for years More

Awesome Staff The proffesialisim was incredible. Ricky Weaver answered all my questions that i had during the purchase of my new vehicle. Ricky went above and beyon The proffesialisim was incredible. Ricky Weaver answered all my questions that i had during the purchase of my new vehicle. Ricky went above and beyond to get me the service i needed trhu the proccess. More

Wonderful I give them a 5 star because they worked with me when no one else would on getting my notes where i wanted them to be. Great customer service and I li I give them a 5 star because they worked with me when no one else would on getting my notes where i wanted them to be. Great customer service and I live out of state so of course getting the car personally delivered to me is even better when you know the right salemans. Thanks Lionel for all your hard work in making my deal happen. More

Car buying Ricky Weaver is a awesome sales person!!! he gave me a great deal on my car. The best car buying experience ever! GO SEE RICKY!!!!! Ricky Weaver is a awesome sales person!!! he gave me a great deal on my car. The best car buying experience ever! GO SEE RICKY!!!!! More