Burleson Nissan

Overcharged for a coupon oil change I decided to take advantage of this low offer that stated clearly filter and up to 5 quarts of premium oil and top off all fluids and a multipoint ins I decided to take advantage of this low offer that stated clearly filter and up to 5 quarts of premium oil and top off all fluids and a multipoint inspection to be done for $9.99. I made the appt for 4:45 pm and got there early and waited for the service to be completed 1-1/2 later. I was told that the wait should not be long plus if I liked I could have my car washed for free. That sounded great and he stated that he would see about trying to get it washed after the oil change. I really was not that worried about the car wash since it is very overcast and signs of rain coming so it really was not a big deal. Well I have been to numerous other dealerships for other vehicles in my past and everything they do it is printed on the receipt. I did not see the fluids topped or multi point inspection listed on the receipt. Well I noticed that this receipt looks pretty much confusing with all the itemized charges and bottom line I did not expect to pay more than what was on the coupon. I say this because it I read and I understood that the filter was changed and only 5 qts were used in the change itself. So, if I do the math correctly with tax the total should have been $10.81 cents... The coupon does not state any additional fees incurred will be added for shop fee etc. The coupon says that the $9.99 is the price I would pay if I stayed under the total of 5 qts... It said nowhere on the coupon that I would get a discount of $10.00 after all the necessary fees and parts and labor have been tallied... To me this looks like a bait and switch and the customer comes out on the short end every time. I keep getting these specials and invites to purchase vehicles there over and over but I don't see myself going there anymore or referring friends and family if this is the norm. I have purchased 3 cars there already in the last 5 years between my wife and I and I feel that it will not take much to go somewhere else to continue future business. I am not going to ask for any refund or consideration since I feel that the work done on my vehicle was done for much less than a quickie lube but at the same time the confusing coupons should not be allowed if your dealership is not going to adhere to the written letter on them. Upset Client More

Repeat Business I just purchased my 3rd car from this great dealership. The best thing I can say is that I trust them - from sales to service. I have never been press I just purchased my 3rd car from this great dealership. The best thing I can say is that I trust them - from sales to service. I have never been pressured nor have I had services or products pushed on me. They deal in customer service and honest dialog. More

Great place My salesman Scott Shelton was awesome . In and out with no B.S . Recommend highly !! I will definitely be back in the future . Thank you !! My salesman Scott Shelton was awesome . In and out with no B.S . Recommend highly !! I will definitely be back in the future . Thank you !! More

Superb Service and Great Staff I always use Jason as my service adviser, he is so friendly and helpful. Mike the service manager is awesome as well. I didn't purchase my Nissan Cube I always use Jason as my service adviser, he is so friendly and helpful. Mike the service manager is awesome as well. I didn't purchase my Nissan Cube from them, but you would never know it, they treat me as one of their customers whom did. More

Great first time experience Although I bought a Nissan Rogue from Hyundai and the fact that they were busy, they took time to ensure all my needs were met. Although I bought a Nissan Rogue from Hyundai and the fact that they were busy, they took time to ensure all my needs were met. More

Awesome Customer Service This dealer is super awesome, super friendly and genuinely off the chain!! I give them 10 stars+. The team is polite, knowledgeable and very intelli This dealer is super awesome, super friendly and genuinely off the chain!! I give them 10 stars+. The team is polite, knowledgeable and very intelligent! More

It was great and fast Came in without and appointment and I was helped quickly. Didn't wait long and I got my oil change and they washed my car. It was a good experience. Came in without and appointment and I was helped quickly. Didn't wait long and I got my oil change and they washed my car. It was a good experience. More

Buyers Beware they switch the finance numbers around and LIE on 2/18/2017 we purchased a used vehicle from Nissan of Burleson and the vehicle was priced at $13.140.00 we opted out of all the extras they try and on 2/18/2017 we purchased a used vehicle from Nissan of Burleson and the vehicle was priced at $13.140.00 we opted out of all the extras they try and push off on you, our Salesman Delacruz kept coming in and out of the finance office with all these different numbers for the vehicle, he and the finance guy Smiley were in cahoots with shoving papers and numbers in front of us barely long enough to get 2 signatures, hours have gone by and we are attempting to finish up with the finance guy and the salesman is still transposing the numbers, this is a Holiday Weekend, we were stressed out, and frustrated with the high pressure of these vultures, they kept repeating $13,140.00 over and over to us as the finance guy was removing the GAP insurance and the other extras they try to add on, we kept telling him We did not want all of that on our loan. Smiley kept changing the numbers and would not allow us to see them, Delacruz told us that our finance company Capital One Auto finance wanted a $3000.00 Bank Fee from us before they would give us the loan, he kept telling us we had to pay they $3000.00 or else, finally my wife writes them a check for $3000.00 and after she hands it to them, the Salesman Delacruz comes back into the finance office and says to us, Well Capital One Auto now really only wants $1750.00 Bank Fee from you now, but would not give us back the check for $3000.00 so we could rewrite the check. We are going on 6 hours now, and finally started to sign paperwork, the dealership was getting ready to close down, Delacruz made sure he ripped off the price of the Vehicle on the sticker in the window before they put the paperwork in an envelope, we were whisked out the door with a Transmission going out on this vehicle, and broken windshield in the line of our vision to be told they would replace it next week (this vehicle should have never left with the windshield in this condition) very dangerous to see out of, we have to drive in the dark in the country! We get back home and see that the numbers of the price of the vehicle had been changed to $15,939.44 not the original purchase price of $13,140.00. Monday morning we tried calling the dealership, the salesman Delacruz would not answer our calls, we left messages, and tried to call the Smiley in the finance dept, no answers no return calls, we even tried calling the Manager of the dealership Justin Crane, we were told he was out of town for the week and call back the following week, which we did call numerous times and we left multiple voicemail's with NO return calls the persons answering the phones came to recognize our voices when we called we even left messages for the Female finance lady to call us back NO ONE at Nissan of Burleson ever returned one phone call to us! They have committed FRAUD and deceptive trade practices against us and Capital One Auto Finance which are now involved with this situation, Capital One Auto Finance said they NEVER ask for a dime from any customer they write a loan from, that Nissan of Burleson lied to us and Cap One Auto is very mad that Nissan lied on their name to pull such a shady deal on us! If Nissan of Burleson doesn't want to right their wrong, then we will be suing them, along with Capital One Auto Finance and Nissan will be Blacklisted with Cap One Auto Finance and will never get another customer financed through them, it's quite a legal team they have working on this situation! I hope that Delacruz and Smiley lose their jobs for being Con artist, We took the vehicle back in for repairs multiple times and the transmission is still not fixed, we were treated very rudely by the service department, Ron McGhee and especially Mike Kessler! More

Very Friendly and helpful! Angel Favela was so helpful and answered any question that I could think of. He is someone who remembers you even though I know that he has to help a Angel Favela was so helpful and answered any question that I could think of. He is someone who remembers you even though I know that he has to help a million people a day. I would recommend Nissan of Burleson to everyone looking for a vehicle. More

Great experience Went to look at a Nissan Frontier. Picked one out and work out a deal and got the truck I wanted. Everything went very well. My credit is far from per Went to look at a Nissan Frontier. Picked one out and work out a deal and got the truck I wanted. Everything went very well. My credit is far from perfect but was still able to get a good monthly payment. Jhonatan was a great salesperson. I highly recommend Nissan of burleson and Jhonatan. Thanks More