Burleson Nissan

Expert service, reasonable rates, first-rate contact team Since moving to the Burleson area 9 years ago, we have used several service facilities for all echelons of our vehicle maintenance needs. We have run Since moving to the Burleson area 9 years ago, we have used several service facilities for all echelons of our vehicle maintenance needs. We have run the spectrum of service experiences; with many wins, and just as many losses. We have two late model Japanese vehicles in our family; both well-driven, and requiring increasing attention. We began taking our vehicles to Nissan of Burleson 2 years ago, and have been completely satisfied with the service that we have received. Outside of routine maintenance, both vehicles have required significant repairs. They have exceeded our expectations at every turn. The staff is extremely courteous, knowledgeable, and friendly. They give us honest quotes, expert service, and the right fix every time. We have never been overcharged, nor over-serviced. They have won our loyalty, and we enthusiastically recommend them to anyone needing vehicle maintenance and repairs. Well done, Nissan of Burleson. More

Poor customer svc skills, no QC took my month old Frontier in for paint repair (defective at time of sale). their "Body guy" is an outside vendor that waxed my truck in direct sunli took my month old Frontier in for paint repair (defective at time of sale). their "Body guy" is an outside vendor that waxed my truck in direct sunlight, in 100 degree weather. That is all he did. He did not polish the wax off on 1/2 the roof, and there was a LOT of spatter all over the truck. They had the truck ALL DAY. No one bothered to inspect it before calling me to come get it. After taking it home to clean the wax off myself, I found a paint chip, and the original problem had still not been fixed. The CSR was little to no help. In fact, I had to wait nearly 45 minutes when I dropped off the truck to get the loner car, and that was only after I complained at 35 minutes. These people are a joke, and will never touch my truck again. More

Over and above We went to look at a used ford 350 and we had such great customer service from start to finish. The next day we found out a piece of paper did not get We went to look at a used ford 350 and we had such great customer service from start to finish. The next day we found out a piece of paper did not get signed and we were going to drive back 40 minutes to sign. Well our amazing sales associate actually drove to us with the paperwork! We had a great experience and got a wonderful truck! More

Nissan of Burleson 👍 The customer service at the Nissan of Burleson is outstanding. They are very friendly & knowledgeable. You will surely leave with a smile. Thank you D The customer service at the Nissan of Burleson is outstanding. They are very friendly & knowledgeable. You will surely leave with a smile. Thank you Derrick Harris More

Great First Car Buy Experience!! My Husband and I purchased our first car through Burleson Nissan. We had some issues with the first car we picked out, but Colson and the Sales Manage My Husband and I purchased our first car through Burleson Nissan. We had some issues with the first car we picked out, but Colson and the Sales Manager Shawn B. Were very helpful and made our first car buying experience great! Thank you Nissan of Burleson! More

rude and have lost any business i couldve ever gave them. Brought my 2016 nissan in for tire rotation and oil change. That visit was fine. Until we left. Car pulls to the right real hard now. I called berr Brought my 2016 nissan in for tire rotation and oil change. That visit was fine. Until we left. Car pulls to the right real hard now. I called berry in service after my wife took car back to them 4 days later. ( we live 75 miles away ) She was told an oil change won't cause an alignment problem. She was talked to rudly and left almost in tears. I call and he talk to me like I was a degenerate. Told me he knows what causes alignment problems. Car was not pulling when it went into shop. The rotated tires and changed oil. So I call and he said bring car back and we will put tires back. Ok. I asked what if this doesn't fix it? It means something happened between service desk and your shop. He said no. We will not do anything else but swap tires back around. I said but if it is still pulling that means y'all did something. He refused to admit they could've messed up. He is rude. We will not be back. I contacted the dealer we bought car from and they said they would've made it right. Kuddos southwest nissan. But burleson nissan. You will never get any business from me nor my family and friends ever again. They refused to acknowledge that they could've done something to cause issue. I would understand if it was already pulling when it came in. But it wasn't. Rude rude rude. More

Service Advisor and Service Department Service Advisor Haley was very responsive and was able to ensure that the service needed was completed in a timely manner. The service department comp Service Advisor Haley was very responsive and was able to ensure that the service needed was completed in a timely manner. The service department completed the service to my satisfaction More

Great Experience I just purchased my vehicle today it was great, I applied on line,selected my vehicle ,when I arrive Jerry Peppers was waiting,my vehicle was upfront. I just purchased my vehicle today it was great, I applied on line,selected my vehicle ,when I arrive Jerry Peppers was waiting,my vehicle was upfront. We had a couple of things to finish. After we finish then I went to sign the paperwork. This was the best experience buying a vehicle I ever had,everyone was so nice and treated me with respect,didn't rush me,he spend quality time and that meant a lot . I have found my new dealership for life. Jerry was great, he states upfront what he can accomplish and makes it happens. If you need a vehicle go to Nissan of Burleson ask for Jerry Peppers,he will treat you right and want stop until you get what you want. Les Smiley was in charge of finance,he was wonderful,he explained everything so well,great job Les. Deloris B. More

Overcharged for a coupon oil change I decided to take advantage of this low offer that stated clearly filter and up to 5 quarts of premium oil and top off all fluids and a multipoint ins I decided to take advantage of this low offer that stated clearly filter and up to 5 quarts of premium oil and top off all fluids and a multipoint inspection to be done for $9.99. I made the appt for 4:45 pm and got there early and waited for the service to be completed 1-1/2 later. I was told that the wait should not be long plus if I liked I could have my car washed for free. That sounded great and he stated that he would see about trying to get it washed after the oil change. I really was not that worried about the car wash since it is very overcast and signs of rain coming so it really was not a big deal. Well I have been to numerous other dealerships for other vehicles in my past and everything they do it is printed on the receipt. I did not see the fluids topped or multi point inspection listed on the receipt. Well I noticed that this receipt looks pretty much confusing with all the itemized charges and bottom line I did not expect to pay more than what was on the coupon. I say this because it I read and I understood that the filter was changed and only 5 qts were used in the change itself. So, if I do the math correctly with tax the total should have been $10.81 cents... The coupon does not state any additional fees incurred will be added for shop fee etc. The coupon says that the $9.99 is the price I would pay if I stayed under the total of 5 qts... It said nowhere on the coupon that I would get a discount of $10.00 after all the necessary fees and parts and labor have been tallied... To me this looks like a bait and switch and the customer comes out on the short end every time. I keep getting these specials and invites to purchase vehicles there over and over but I don't see myself going there anymore or referring friends and family if this is the norm. I have purchased 3 cars there already in the last 5 years between my wife and I and I feel that it will not take much to go somewhere else to continue future business. I am not going to ask for any refund or consideration since I feel that the work done on my vehicle was done for much less than a quickie lube but at the same time the confusing coupons should not be allowed if your dealership is not going to adhere to the written letter on them. Upset Client More

Awesome experience Amazing service, did everything they could to make sure we were happy with our purchase! I came in that evening after working sick then going home to Amazing service, did everything they could to make sure we were happy with our purchase! I came in that evening after working sick then going home to nap so i came in akte and he stayed until it was all complete around 9 pm when they close at 8. And had to deal with me grumpy and sick he was awesome. More