Burleson Nissan

Excellent service however I am concerned and frustrated with the waitlist for a loaner vehicle. That is somewhat inconvenient to go to a dealership and no loaner car is available for the customer who is sp with the waitlist for a loaner vehicle. That is somewhat inconvenient to go to a dealership and no loaner car is available for the customer who is spending their money to get their car fixed. The service advisors do the best that they can to assist but they cannot make a loaner car available for the customer. I would prefer you to tell me that you have no loaners than to put me on a wait list for weeks. Please do something about that. More

Friendly service. Clean and relaxed environment. The complimentary coffee is outstanding! Comfortable seating. I like the place. complimentary coffee is outstanding! Comfortable seating. I like the place. More

Service rep was quick to get me checked in for service, a text was sent as soon as my car was being worked on & I could see online its progress. My car was washed & Service Rep came to get me. Excellent ca text was sent as soon as my car was being worked on & I could see online its progress. My car was washed & Service Rep came to get me. Excellent care! More

Andre took really great care of me . Also got me a loner car .Thanks guys! car .Thanks guys! More

they are doing awesome work during this difficult times, I really appreciated, thanks for your service. I really appreciated, thanks for your service. More

Friendly, knowledgeable and customer focused to ensure their experience is the best they can make it. Job well done its been great. No unanswered questions, no unresolved issues and only a satisfied custo their experience is the best they can make it. Job well done its been great. No unanswered questions, no unresolved issues and only a satisfied customer leaving. More

Hutch and the service crew are 100% 10* rating! They continue to work on all my vehicles regardless of make/model! I will not go anywhere else!! I truly appreciate this dealership in many ways!! continue to work on all my vehicles regardless of make/model! I will not go anywhere else!! I truly appreciate this dealership in many ways!! More

Took my truck in for service and one warranty problem made appointment they would not do warranty problem but took my money sorry service department second Nissan won't have another had sa.e problem made appointment they would not do warranty problem but took my money sorry service department second Nissan won't have another had sa.e problem with this dealer onthe2016 More

Very friendly and helpful. Professional and courteous. Never felt pressured or obligated to make a purchase. Would definitely recommend to others Never felt pressured or obligated to make a purchase. Would definitely recommend to others More

Took 2015 Altima in for 2 minor recalls and also asked them to diagnose why the air bag light would not go off. They did the recall work and also a "free" inspection of the entire vehicle with the $150 di them to diagnose why the air bag light would not go off. They did the recall work and also a "free" inspection of the entire vehicle with the $150 diagnostic fee (fair price, they need to eat too). The quote for repairs was $4,500 for several CRITICAL repairs. I picked the car up and ordered the repairs parts directly from Nissan for $1,400. Here is the problem, they quoted $744.71 to repair a cracked rear engine mount. I pulled the part off and there are no cracks. It did not fail. It was not a critical repair. I took the part to the dealership and the service writer could not find the crack either. He took it to the mechanic who then said, "see this little bit of discoloration...". I changed the part out anyway because I already bought a new one for $138. I sent a message about this to the service manager from the parking lot of the dealership yesterday and NO RESPONSE. I have the old part in my possession and will have it for eternity if anyone ever takes the time to care enough to look at it. This place is dishonest!!! They were banking on the customer not knowing any better! In my mind, this is attempted theft. STAY AWAY!!!!!!! More