Burleson Honda

We were very dissatisfied with this dealership! Lets just say they did not hold up to their end of the deal. My husband and daughter found a car, did the paperwork for the financing and even agreed on a pri say they did not hold up to their end of the deal. My husband and daughter found a car, did the paperwork for the financing and even agreed on a price with one of the managers. The evening before the day we were suppose to pick up the vehicle my husband took the trade-in to the dealership so that they could finish the transaction the next day. Please let me note the only reason they did not finish the transaction that evening was because my daughter had to study for her college exams and could not make it that evening to sign the paperwork. My husband left the trade-in and keys at the dealership only to be called the next afternoon while on the road headed to the dealership to be told that the vehicle he thought he was about to buy was sold by another store manager. Where is the communication in this dealership? What kind of dealership is this??? Who makes a deal, takes the trade-in and then sells the vehicle that you thought had your name on it. Honda of Burleson that's who!!! This dealership didn't even make a good attempt to rectify their error. So instead we bought our Honda at Bankston Ford. Now that's a good dealership they went above and beyond to make us happy. Honda of Burleson needs to learn good customer service if they plan on staying in business. More

The friendliness as we entered the door, the willingness to admit to not knowing how to do something, and making sure we were put into the right hands to help, is considered great customer service. I was i to admit to not knowing how to do something, and making sure we were put into the right hands to help, is considered great customer service. I was impressed with ability of the dealership to work with us, on price and prep of the vehicle. While waiting for Ben, we were asked many times, if we were comfortable and if we needed something to drink. We were not forgotten! Thank-You More

Robert Resendez is great. He worked his behind off Robert Resendez is great. He worked his behind off getting me where i needed to be in price and payments. I really like the way he works. He does not Robert Resendez is great. He worked his behind off getting me where i needed to be in price and payments. I really like the way he works. He does not get pushy or excited with the get the sale now attitude. Robert rolled up his sleves and worked towards a goal that benefitted me, him and the dealership. The grettings and friendly smiles were every where. What a beautiful building i felt at ease all the while i was there. It was just a very pleasant experience. I highly recommend this dealship because they are the new kids on the block and the owner has done a remarkable job with everthing, the building, land scaping, interior furnishing , equipment and of course the most important of all the staff. Jerry Wooten Joshua, Texas More

At age 55, this was the BEST new car purchase team and experience I've EVER had. I moved to Texas in 1974, right out of high school, for Basic Training at Lackland AFB in San Antonio. I was stationed at C experience I've EVER had. I moved to Texas in 1974, right out of high school, for Basic Training at Lackland AFB in San Antonio. I was stationed at Carswell AFB until Honorably Discharged in 1979. Two months after my discharge, I entered the Fort Worth Police Academy where I'm still employed. In the thirty-seven years I've called the Fort Worth area home, I've purchased many vehicles. No other dealership experience has come even close to the professional, courteous service we experienced at Honda of Burleson! Thanks, HOB! Respectfully, J. J. & Sherri Wagner More

I just bought a new Accord from Honda of Burleson and would absolutely recommend this dealership. Buying a car is usually a dreaded task, but they made it very easy. would absolutely recommend this dealership. Buying a car is usually a dreaded task, but they made it very easy. More

Both Michael and Chris were very courteous and informative. They answered all my questions. There was no high pressure sales tactics used. Overall I would say I had an enjoyably car buying experie informative. They answered all my questions. There was no high pressure sales tactics used. Overall I would say I had an enjoyably car buying experience. Thank You Michael and Chris Robert Weaver More

Honda of Burleson makes car buying a stress-free experience. Raul was very helpful and knowlegeable, answered all our questions, worked with us to get the car we wanted, the way we wanted. Even fina experience. Raul was very helpful and knowlegeable, answered all our questions, worked with us to get the car we wanted, the way we wanted. Even financing was straightforward. I highly recommend this dealer! More

I appreciated the customer service. The dealership is very nice and enjoyable to do business in. Fern was exceptionally accomodating and did all he could to make the deal happen for us. I also loved th very nice and enjoyable to do business in. Fern was exceptionally accomodating and did all he could to make the deal happen for us. I also loved the coffee and perks of being at this dealership!! I will come to Honda of Burleson first when I get ready for another car. More

So far, so good!! Loved the longhorn on my burnt orange Fit! Rick was very helpful and made sure that I got what I needed. My auto mechanics think well of your dealership, too. Fit! Rick was very helpful and made sure that I got what I needed. My auto mechanics think well of your dealership, too. More

My experience with this dealer and Fern where great. I wasn't on the lot for more then a few steps out of my car before I was greeted and quickly out for a test drive. They did'nt move on the price of the wasn't on the lot for more then a few steps out of my car before I was greeted and quickly out for a test drive. They did'nt move on the price of the car but worked with me on my trade in to get me the deal I needed. To me it is obvious this dealer is striving to be the top in customer service in the Burleson area. More