Burleson Honda

This is the WORST dealership in Burleson!! The sales guy that sold me my car harresed me... Constantly calling to say "thank you for purchasing a car through us" I even got a text on my vacation!! Visits to that sold me my car harresed me... Constantly calling to say "thank you for purchasing a car through us" I even got a text on my vacation!! Visits to my work... Just to say thanks. My boss had to tell him to stop coming by.. I was about to file a restraining order when I decided to complain to someone higher then the area manager of Burleson Honda. Read the fine print because when they sold me the power train warranty they failed to mention that in order to keep the warranty ALL services would have to be done through them and BEFORE recommended time per the Manuel, not during or after BEFORE! They are quick to sell you a product but don't take the time to explain how their policy works. When I went in very disappointed that I had paid for a service (prepaid maint.work) i wasn't receiving, I was told that its my responsibility to inform them that I had prepaid. Cause they can't be bothered checking their records to see what I had paid for. It's now the customers fault and responsibility to inform Honda of Burleson how to do their job. Never Again will I ever buy a vehicle through this dealership!! And advice ALL my family and friends NEVER to go there. More

Easy and hassle free from the get go. Great price and great service. Jim Waycaster was fabulous. I will definitely recommend and use Honda of Burleson again. great service. Jim Waycaster was fabulous. I will definitely recommend and use Honda of Burleson again. More

Unbelievable! Total nightmare. Went to buy 2011 odyssey.van and while in parking lot was crashed into by young employee. Then test drove the van and transmission was messed up Salesman supposedly g odyssey.van and while in parking lot was crashed into by young employee. Then test drove the van and transmission was messed up Salesman supposedly got mechanic to correct problem and said it was ready for test drive the next day. Then went to go drive and purchase vehicle and guess what it was sold. My guess is they sold it with bad transmission,and told the customer to make a claim thru their 3rd party lifetime powertrain warranty. Insurance fraud if you ask me. After agreeing to let their body shop take care of damage to cadillac instead of making claim on there insurance, this is how I was treated. Been a week so far waiting on Cadillac, I suspect it will take another week if I'm lucky. Poor communication between sales people and managers costing me time and money. Lets hope body shop fixes Cadillac right, or more time will be wasted. I question their honesty, seems they just want to make a sell not matter the cost. More

Richard has been awesome from the day I met him. I came in with a friend who needed a new car due to his being totaled in a wreck. Richard is super professional and does not try to over sell and under serv in with a friend who needed a new car due to his being totaled in a wreck. Richard is super professional and does not try to over sell and under serve. He was amazing and took care of my friends needs right on and within the budget set. What makes Richard even more outstanding is the fact he helped me with a question regarding a sale from another dealership. He went way out of his way and honestly answered my questions and in a manner not to make anyone look bad or himself better simply honest and up front. He went in detail what to expect as a customer with Honda of Burleson. He was very real with answering my questions up front and even showed me some of the things this dealership does so every employee walks with professional and integrity. They are here to help customers in all processes of buying a car and not set to rush how fast they sell a car. He wasn't concerned to rush me out the door quickly but even suggested how to help my situation be better. So much so thy he has won our business simply being honest. Even though its another brand o car I will use these professionals as my service guys on my new car because I can trust them and know they will only suggest what truly needs or should be done but again not pressure you into buying extras you can't afford yet. They even share with you a priority of problems and allow the customer to do what's necessary and keep them in their cars. Honda of Burleson is super excellent!!! I highly recommend them and mention them any time a friend asks for a recommendation of a dealership. More

They would only come off the asking price by $10. Needed a car because I was in a pinch so I bought it anyways. Beware the "roof to floor, bumper to bumper" warrenty they offer. You have to sit there until a car because I was in a pinch so I bought it anyways. Beware the "roof to floor, bumper to bumper" warrenty they offer. You have to sit there until they find the problem, then get it approved to be covered under warrenty, then they will get you a rental car. If you need a car they make you rent one but say you are responsible for paying for it until they find the problem and get it covered under warranty. I have sat there for 6+ hours and they never offered a loaner car or found the problem. On top of that if they don't find whats wrong then they want you to pay a $90 dollar diagnostic fee. Since purchase (Aug '12) car has been in to the shop for multiple issues. The latest is the ac going out and they haven't been able to find a problem in 2 visits totaling over 10 hours. Lifetime warranty is a joke. Avoid at all costs. More

I saw what wanted online; I wanted a new Ridgeline, Alabaster Silver. I saw my new RHonda by simply searching the Ridgelines!! She was the first to show up and I had to have her.... RHonda #1 had a br Alabaster Silver. I saw my new RHonda by simply searching the Ridgelines!! She was the first to show up and I had to have her.... RHonda #1 had a broken foot and to towed home on a Friday night.. So Saturday morning I sent an email explaining my situation and wanted/needed a new Ridgeline. Michael Wassell was my hero man... He responded to emails quickly. I was seriously blessed on that day boy.. I traded in my first Ridgeline (RHonda) with front driver wheel xxxx near bent off but anyway; but I had tow her into Honda of Burleson to get RHonda#2. They already had me set to go; except signing an awesome amount of paper work I was good. Thanks Michael More

My journey for a car began in October of last year when my wife and I began to seek to replace her car. When we walked onto the lot, the first person to greet us was Ben Bunte -- we explained what we were my wife and I began to seek to replace her car. When we walked onto the lot, the first person to greet us was Ben Bunte -- we explained what we were looking for and the price range we were hoping to meet. He then took us to the lot and showed us vehicles that were both in the price range and met our expectations. Ultimately, we did not purchase from them at this time and opted for a new vehicle from another dealer. Three months later, we decided it was time to replace my 11 year old car with something more reliable and newer. I immediately contacted Ben and explained to him what I was looking for -- a 2011 Chevy HHR for around $12-13k or something comparable. When I showed up on the lot that day he showed me three different vehicles (they didn't have any HHR's at that time) and all three met my requirements -- but I really wanted an HHR. A few days later, they received an HHR. Ben contacted me and I came down and test drove the car. I have a strong aversion to red cars, and this HHR was red so I again decided to wait. I began looking around at other dealers to see what was out there. I stopped in at a competitor and test drove one of their cars -- but the car was a very poor quality car listed for around the same price that Honda of Burleson had it listed. After running through the high pressure sales deal, I declined to purchase from this dealer because of the sales tactics used and the very limited, 30 day warranty on the vehicle. Let's face it, the Lifetime Warranty that Honda or Burleson offers is the most compelling reason to purchase a used car from them. In the mean time, Ben was working hard for me. He would constantly send me text messages letting me know of vehicles that matched my criteria. Then one day, he texted me to tell me a couple had just come in and traded a Silver HHR. Before the car was even detailed he contacted me and I came in to test drive the vehicle. We then ran the numbers -- this was the first time Ben asked any sales related questions. When he came back with the offer, every number was listed, the price of their car, all fees and the trade in value of my car. There was no guessing at how much tax I was paying, what the cost of TTL would be -- all were fully disclosed allowing me to see exactly how much I was going to need to pay for the vehicle. This is a refreshing change from so many dealers that just list the price of the car and then add that horrible "+TTL" to the end of the price. We worked all of the numbers and had an agreed deal that night. I explained that I needed to run everything by my wife and I would return the following day to complete the paperwork. Rowdy Gibbs came out to make sure I was satisfied with everything about the deal, and I explained that everything looked good. Neither Ben or Rowdy placed any pressure on me to complete the deal right then and there -- no begging to have my wife come in and talk through the deal. The next day, Ben was scheduled to be off spending time with his family so we set a time to come complete the paperwork. As the documents were being drawn up, Ben and I shared some great stories about how his grandparents were very instrumental in his development as a musician, where he went to school to study music and where he plays now. He even showed me a picture of his instruments (a double bass, piano and guitar). Let's just say, he's very personable! After about 90 minutes, I was in the finance office working with David Tinsley to complete the paperwork and financial part of the deal. He carefully explained everything and provided all of my options. After signing everything, I was driving away from the dealership and pleased with the deal and the process of purchasing. I will return to Honda of Burleson for my future cars. This was by far one of the best purchasing experiences I've had. More

I gave them this rating because this was the absolute BEST service I have had in my life!!! I'm not sure which Robert helped us, but either way it was amazing. Angela helped me in MANY WAYS!! I left with BEST service I have had in my life!!! I'm not sure which Robert helped us, but either way it was amazing. Angela helped me in MANY WAYS!! I left with a 2012 Honda Civic and I LOVE it!!!!!!I'm recommending them to EVERYONE! I will be back to get all of the services done on my car when I need it. VERY VERY friendly and SO helpful. I can't believe I left with a brand new civic. It's exactly what I wanted, and more!! from a very happy customer Jessica C More

Rick made my car buying experience as painless as possible! This is the first time I had purchased a car on my own, and I had no trouble at all. Everyone at Honda of Burleson was friendly and helpful possible! This is the first time I had purchased a car on my own, and I had no trouble at all. Everyone at Honda of Burleson was friendly and helpful. Thank you! More

Rick really did make buying our first US vehicle a pleasure. He took all the stress out of it and we are already receiving good after-sales service from him. We will certainly recommend him to others! pleasure. He took all the stress out of it and we are already receiving good after-sales service from him. We will certainly recommend him to others! More