Burleson Honda

Great dealership We were very pleased with Jeff Black and how he worked to help us in any way. I highly recommend honda of burleson and ask for Jeff Black. We were very pleased with Jeff Black and how he worked to help us in any way. I highly recommend honda of burleson and ask for Jeff Black. More

Joey Zana, good guy. Rowdy Gibbs, good guy. Mike Wassell I flew to Dallas from Orange County, CA to inspect, purchase (hopefully), and drive home a 2007 Honda CR-V EX with around 38,000 miles on it (an impos I flew to Dallas from Orange County, CA to inspect, purchase (hopefully), and drive home a 2007 Honda CR-V EX with around 38,000 miles on it (an impossible number; should have been my first clue) at one of those small used car dealers with strangely low prices. The dealer, For Less Autohaus, was located in a warehouse in an industrial area east of DFW airport (should have been my second). When I discovered the concealed frame damage, and was yelled at by the dealer in his office for calling him out on it, and told that I could take a taxi home, for all that he cared, I was more than a bit distressed (don't think for a second that y'alls liberal use of state administered lethal injection cocktails didn't figure into my calm demeanor in the reception room as I waited for my photographer friend and his wife to pick me up; see, it works!). I had now spent $275 of my mother's $12,000 new (to her) car budget, and was faced with the prospect of not only biting another $250 chunk out of it for a short notice return flight home, but of calling her and telling her that the vehicle that she was so excited about was in fact a scam. Heartbreak. On the ride back to my friends' home in Highland Village, we searched AutoTrader.com again, and found a 2008 Honda CR-V EX with under 43,000 miles on it at Honda Of Burleson over in... oh yeah, Burleson. It had a clean CarFax, was (maybe of utmost importance) offered for sale by a Honda dealership, and looked super clean. We called the next day to ask some questions about the condition (had it been smoked in, any blemishes, etc.). Joey answered the phone, and told me about the inside driver door handle being a little beat up. I gave him the short version of my reception in Texas by Dallas' Persian-American independent used car dealer contingency, texted him a photo of the cashiers check made out to For Less Autohaus that I had in my hand as evidence, and asked him to immediately knock $1000 USD off the price of the vehicle in question in order to restore my faith in humanity. Joey asked his manager if he thought that was a good idea. He didn't. Joey told me that internet pricing was not usually negotiable, especially over the phone, but if I were on the property... Who knows? I had my buddy drive me from Highland Village to Burleson, a journey of just over an hour in Wednesday afternoon traffic. My plan was to surprise Joey, offer him way too little for the car, and before he knew what'd happened to him, I'd be speeding toward California, pumping my fist in the air the whole way. The receptionist was very friendly, and summoned Joey almost immediately. Joey shook my hand with a smile, and then started to tell a very cruel joke that started with the lines, "The car's gone. It's sold." It wasn't that funny, though. I did my best to pretend that I was unaffected by this development, and Joey did his best to pretend that he was sorry about it. He was actually convincing. We shook hands before I left the lot, and as we headed back up the 35W toward home, I actually had sort of come to terms with the fact that I would be flying out tomorrow instead of driving. I didn't feel defeated. I thought to myself, "It just wasn't God's plan for me to buy a car here.". I enjoyed my last night in town at LSA Burger Bar in Old Denton. The Chili Willie burger is not likely North Texas' best, but the view over the square was good, and the live entertainment was decent. But it was loud. Ears bleeding loud. So loud, that when my phone was trying to alert me to the incoming 817 area code call, I scarcely noticed. I flashed the phone's screen to show everyone at the table why I was jumping up from the table and walking quickly to the stair (easier than screaming at them over the music), and answered the phone when I was just out of line of sight of the music act's sound system, and just about out of rings. On the other end of the call was Joey Zana. He got right down to business. The girl who had agreed to buy the car earlier had returned the car for a supposed lack of circulation in her extremities, or something ("cold feet" I think he called it). The CR-V was up for grabs again, and I was next on the list. I was coy. I told him that I'd need to think about it, and I revisited the idea of negotiating the price downward to reflect the emotional distress that I had endured. He politely declined. I told him that I would need to give it a think, and call him back. I waited a suitable amount of time, and sent him a text message signaling my intention to pick up the car in the morning. I showed up to Honda of Burleson late the next morning, and the car was parked in front of the showroom. I walked around the little sport-ute, and immediately noticed more than a couple of previously undisclosed door dings. Joey announced them to me anyway, and let me know that if there were time, he would have the dents removed professionally by the dealership's "guys". I told him not to worry, that he could subtract that cost from the price of the vehicle, and when I got the vehicle safely across the California state line, I could have my "guys" fix 'er up just as easily. Let me stop my story to say this, before I forget: I don't know if it was because I'd had such an unpleasant experience at the previous Dallas area dealer that I'd visited, or if it was because of the relief that I was feeling, having found a car. But I remember thinking to myself, and remarking to my wife, that everyone at this dealership was really friendly. Genuinely. There's cordial, professional, and helpful. And then there's genuinely friendly. Every employee in this building who spoke to me fell into the latter camp. Even the people who only uttered one phrase or sentence in passing. Really nice. Really cool. In fact, I was texting Joey, the salesman, 'til 11pm last night. First taking care of business, then cracking jokes. There was only one guy at the dealership who didn't show me his teeth, or turn the corners of his mouth up when he looked at me. Mike, the finance manager, holds what must be an uncomfortable position in the enterprise. Imagine being the only unfriendly guy in a crowd of happy people. He must feel like everyone else is drinking the Kool Aid, or that he's the only sane one, or the only grown up, or the only realist. It's got to be weird. Anyway, just minimize contact with him if you can, I suppose. When it was explained to Mike that the customer (yours truly) was told that there would likely be no fees other than the sale price, plus vehicle inventory tax, and that customary fees were added anyway, Mike defended those fees like they were his mother's honor. He made no apologies for them, the miscommunication, or the situation, and I think he even strengthened his resolve to keep the corners of his mouth pointed at the floor. After he confronted my new friend Joey about the miscommunication in front of me (more than a little uncomfortable), sales manager Rowdy, sitting next to Mike and overhearing the confrontation, delivered what must have been a demoralizing blow to his frowning colleague. "Just roll the price back." Big shock. Another friendly and helpful employee. Poor Mike must get ganged up on a lot like that at his work. When Joey and I got back to his desk, he apologized for Mike and the situation. He told me that he's a good guy ('cause that's what good guys do), and committed to get me out of the building with my new (to me) car as quickly as he could, as I had my wife and our friends sitting at a table in the showroom for a good while now, xxxxxxx down sweet tea and telling stories to each other to pass the time. Joey made good on his promise. I rejoined my friends, and the time passed quickly. Every time that he needed a copy of something from me, or a signature somewhere, he came speedwalking around the corner, and disappeared in the same fashion. We had our keys in hand before too long, and we gave him hugs goodbye. And after a very late lunch with our friends, and some drawn out goodbyes, we aimed the car at California and mashed the gas pedal, pumping our fists in the air the whole way. More

Excellent Needed to trade off my hybrid sedan for something that seated 7 people. I got a no BS approach and both Joey and TJ helped me find a SUV that fit my Needed to trade off my hybrid sedan for something that seated 7 people. I got a no BS approach and both Joey and TJ helped me find a SUV that fit my growing family. More

Fabulous service. We knew exactly what we wanted and we didn't feel pushed into purchasing something els or rushed like other dealerships we had visited. Jerry did ever We knew exactly what we wanted and we didn't feel pushed into purchasing something els or rushed like other dealerships we had visited. Jerry did everything he said he would do to help us get in to the specific vehicle we wanted. The customer service was top notch and I would recommend Honda of Burleson to any one looking to buy. More

Best car buying experience EVER! and this was my 8th car! This was hands down the best car buying experience I've EVER had, and let me tell you why! First off, I have been to several dealerships here in the This was hands down the best car buying experience I've EVER had, and let me tell you why! First off, I have been to several dealerships here in the DFW area for 2-3 weeks and kept getting mixed experiences, from the good, down right to the bad. Finally, after weeks of trying to figure out exactly what I wanted, I finally decided on the exact color, trim and car that I wanted. The ONLY problem.....was there wasn't a single new one in the DFW area, EXCEPT for Honda of Burleson! I reached out to Honda of Burleson on Thursday April 17th and got an immediate response from my salesman, Eddie Urbina. I responded back and asked for some pictures because it said something related to the pictures not being available yet. Eddie asked for my cell and told me he'd send pictures. A few minutes later, he informed me that they haven't received the vehicle yet but that it was due to come to the dealership on Saturday April 19th. I explained my situation to him through text on what I've been dealing with the past few weeks, and he informed me that he could do a deal with me via phone! That in itself, I was shocked considering I kept getting the "run around" from all of these other dealerships in the DFW area (Frisco, Irving, Dallas). At this point, Eddie informed me that he could send me over a form to get further information on my trade, and that he could get me #'s by a certain time. That is exactly what he did! He was able to evaluate my trade, and get my exactly where I wanted to be the SAME day. Let me just tell you, that I have bought 8 cars (this Honda Accord Coupe EX 2014 model in BLUE was my 8th one) and he made it so extremely easy and quick, and basically ALL of the deal was completed through a TEXT MESSAGE! How awesome is that? He made my life so much easier, and I got the car that I wanted. I literally agreed to the deal the same day, and signed the paperwork with my credit union the next day. Come Saturday (just 2 days later), he informed me that the vehicle was there, sent me pictures and told me that no one would be in my vehicle except the people to detail it, and that was it! He kept me up-to-date on ever single process, what was going on, answered any and ALL questions that I had, and was always responsive! By far, the best salesman I've had in my car buying experience and I would highly HIGHLY highly recommend Eddie to anyone that is needing a new Honda! In regards to my finance manager, Jerrod Nieman, he was awesome as well! I literally only had to deal with 2 people at the dealership the day I arrived (keep in mind I live in Irving, TX so I had to drive to Burleson about 45 mins away, but it was totally worth the drive!) -- I get there and Eddie comes straight out and goes to show me my car! After he shows me everything with my car, he takes me into the office to sign the final paperwork with Jerrod. Let me tell you, Jerrod was awesome as well! You know that feeling that you always dread when going into the "finance office" to sign the paperwork and you're terrified to deal w/them or hear them try to sell you on different products? Well with Jerrod, I didn't dread that feeling. Immediately he made you feel comfortable and at home, and was great at his position! Everything was quick and easy, great conversation, great display of products and how they work, and got me right in and out with my paperwork and I was finished! I'm writing this long review for 2 reasons: 1) I don't ever write reviews over my experiences and 2) this was an experience that I feel I should shout out to the world about because it was just awesome, and who can say that for their 8th car buying experience? Everything was great - and on top of everything, the added bonus of a lifetime/forever warranty on your power train, a great salesman & a great finance office, this experience was and is worth the drive and I will ALWAYS recommend this dealership and team to all of my friends & family! Thanks again! More

A Relief It was nice to go to Honda of Burleson and know what I wanted and be able to get it. Even after I drove what I wanted, I changed my mind and got some It was nice to go to Honda of Burleson and know what I wanted and be able to get it. Even after I drove what I wanted, I changed my mind and got something similar, but I wasn't made to feel bad that I had changed my mind or that I was causing an inconvenience. I will be glad when they get that back road to the dealership connected to make it more convenient, but it is also nice having Honda in the town in which I live. Maintenance is easy and hassle free and everyone from the receptionist, to maintenance, to sales, to financial are just super people. I am so happy with my car and am enjoying it so much. Thank you, Rick and Honda of Burleson! More

Great place to do business Overall experience was great. Jerry Woffard and Chris Yates are friendly and knowledgeable. Professional but approachable. The building is beauti Overall experience was great. Jerry Woffard and Chris Yates are friendly and knowledgeable. Professional but approachable. The building is beautiful. I look forward to doing future business with the dealership. More

Maria O. I was in search I my perfect car and Eddie was super helpful and patient. He was very knowledgable and answered all my questions. He made sure that I I was in search I my perfect car and Eddie was super helpful and patient. He was very knowledgable and answered all my questions. He made sure that I left satisfied with my purchase. I will definitely come back to Honda of Burleson! More

Great customer service! I went in to have my CR-V checked out . Eddie was the one one sold it to me, an when I contacted him after having it for 3 weeks he was very willing t I went in to have my CR-V checked out . Eddie was the one one sold it to me, an when I contacted him after having it for 3 weeks he was very willing to help and accommodate to my needs. He and Jennifer made sure that someone would be able to stay late to check my car. Both were very attentive and kept me updated on the process. Jay, thank you for taking care of my car!! And even though it was late he still managed to get my car washed. More

FANTASTIC!! Will always buy my cars from them. I choose to look on the their website first to see what I wanted. Filled out the info and the Internet salesman Carl emailed me I called & let him kno I choose to look on the their website first to see what I wanted. Filled out the info and the Internet salesman Carl emailed me I called & let him know what car I was interested in. He had it ready when I showed up. Didn't buy the car I thought I wanted .. ended up with something else. Carl listened to my needs & what I was looking for. The car I decided on they did not currently have on their lot, Carl went out of his way to get the exact car I wanted by the next day. I had told him I had already gotten my finance in place, but he asked if they could try to beat my current % rate. Finance came through and beat my current financing by a long shot. Everyone I spoke to at this dealership was nothing but nice. Went out of their way to meet my needs. Not all dealerships are created equal .. but this dealership should be a model for other Dealerships. No matter where I live ... I'll ALWAYS come back to Honda of Burleson! They understand the concept of TRUE CUSTOMER SERVICE WITH A SMILE! More