Burleson Honda

Great Dealership Sammy is really good at what he does. This guy really knows what he's talking about so when he opens his mouth thats your cue to listen. Their overall Sammy is really good at what he does. This guy really knows what he's talking about so when he opens his mouth thats your cue to listen. Their overall customer service is top-knotch so if you have a Honda that needs service, I highly recommend you take it to Honda of Burleson. More

Great Service Advisors, Great Service Experience, BUT Although I scheduled a service appointment for 3:45 and arrived at that exact time, there was no one to greet me at the service drive. I had not speci Although I scheduled a service appointment for 3:45 and arrived at that exact time, there was no one to greet me at the service drive. I had not specified an advisor because I just needed a standard oil and filter change along with a tire rotation. It was around 4:00 before Andre was assigned to me and handled the appointment. He was very friendly and did everything he could to help me out with the costs of the service. The BUT in my review title refers not to the advisor or the actual service which were both excellent, but to the dealerships (or perhaps Honda's) policy of sending out coupons that are ineffective for my vehicle. You would think that with all of the detail they already have on my vehicle, they would send a coupon I could actually use! I am specifically referring to a coupon that shows a cost of $29.95 for an oil and filter change. But in the small print it says "additional charge for synthetic oil". Well, of course my vehicle uses synthetic oil. (Which I believe all newer model Hondas are equipped with). So, instead of an expected cost of $29.95, the cost for the synthetic oil change is $49.95. This difference in cost should be noted in LARGE BOLD PRINT not small print on the coupon. Better yet, don't send me a coupon that I cannot use! Send me a coupon for changing synthetic oil or don't send me a coupon at all! Too bad marketing cannot be as good as the service. More

Speedy service We received excellent service for the oil change and inspection of our CR-V. The only negative is that when driving up to the service area it's not cl We received excellent service for the oil change and inspection of our CR-V. The only negative is that when driving up to the service area it's not clear which lanes to use and which to avoid. There are three lanes under the covered area, and evidently they use the left two lanes for incoming vehicles, and the right lane (as you look at the area from the front) for the outgoing vehicles. However, people were parking their cars in all three lanes. Very confusing, and something that some simple signage would help to alleviate. More

Very helpful in Customer Service They go the extra way to make sure I utilitize my time there by making sure all my recalls are done. They make sure all my request are done cause I m They go the extra way to make sure I utilitize my time there by making sure all my recalls are done. They make sure all my request are done cause I made sure to let them know cause last time they forgot to rotate my daughters tires and mine during an oil change. More

Oil change I was out in 50.minutes. I am satisfied with time & service. Everything was satisfyingly done. Was told car alignment was out on my car. I was out in 50.minutes. I am satisfied with time & service. Everything was satisfyingly done. Was told car alignment was out on my car. More

Service visit Very friendly and professional. Comfortable waiting area while car being serviced. Glad I purchased the prepaid maintenance. It's a little out of m Very friendly and professional. Comfortable waiting area while car being serviced. Glad I purchased the prepaid maintenance. It's a little out of my way to drive to Burleson but well worth it! More

quick, friendly I went in for an oil change and tire rotation without an appointment and they were able to get me in and taken care of quickly. I went in for an oil change and tire rotation without an appointment and they were able to get me in and taken care of quickly. More

quick, friendly, professional the dealership was clean, well lit, elegantly appointed. all personnel that we encountered and interfaced with were helpful, courteous, help[ful, pro the dealership was clean, well lit, elegantly appointed. all personnel that we encountered and interfaced with were helpful, courteous, help[ful, professional and made us feel comfortable. More

Good experience My experience was very good in every area of the transaction. Enjoyable dealership, very friendly and attentive sales reps. I never hesitate to reco My experience was very good in every area of the transaction. Enjoyable dealership, very friendly and attentive sales reps. I never hesitate to recommend this dealership to others. More

Buying a car Best buying experience I have ever had Burleson Honda exceeds my expectations I like the part where I was quoted out the door pricing by Tim Bay bef Best buying experience I have ever had Burleson Honda exceeds my expectations I like the part where I was quoted out the door pricing by Tim Bay before even coming to the lot also like the part where they had my car made because they were unable to find one I was very impressed with that and to sell me the quoted price More