Burleson Honda

Excellent Don was friendly and explained what types of service my car needed. He made sure to let me know if there anything else additional that needed attentio Don was friendly and explained what types of service my car needed. He made sure to let me know if there anything else additional that needed attention before it was done. He kindly was there when I checked out and went over my report card of my card. Very professional. More

Repeat Customer I purchased a new 2016 Honda Civic from Honda of Burleson last year. I was drawn to the dealership through the internet sales department and the prici I purchased a new 2016 Honda Civic from Honda of Burleson last year. I was drawn to the dealership through the internet sales department and the pricing. The purchase was quick and straight forward. After putting over 20k on my first purchase I stopped in to see if I could make a fair trade into a 2017 Honda Civic. I worked with Paul Lane and let him know what it would take to make the deal. I was offered a better than average trade value on my car and and a reasonable price on the new one. The finance department was also professional and very quick. I have purchased new and used vehicles dozens of times from dealerships. This is the first time I have ever been a repeat customer. Chances are good that I will be back for the next deal. More

Poor Customer Treatment Absolutely terrible dealership.  Their finance department is really horrible.  After purchasing a new Honda Pilot, my wife and I had to wait over two Absolutely terrible dealership.  Their finance department is really horrible.  After purchasing a new Honda Pilot, my wife and I had to wait over two hours for closing to sign papers (and we had an appointment).  This dealership advertises lifetime warranty on powertrain for all new car purchases.  However at closing, the finance person tried to get us to sign a document stating our new Honda Pilot was excluded from the powertrain warranty.  When asked why, were told that the manager stated we were given too good of a deal on the purchase.  Customer service after the sale is also pitiful.  Once they sell you a car, there is no support. We were not even introduced to anyone in the service department nor offered any incentives to bring the Pilot back for service.  In fact, no one even said "thank you" for our $40,000 purchase.  The dealership offered me a price on my trade-in and then lowered the offer, stating it could not be sold on the lot but would have to be taken to auction because of a slight repair where a dog ran into the fender.  When I went back to the dealership for a service issue, my trade-in was on their used car lot for sale (and after talking to a friend of mine this dealership told them the same thing about their car). Trust me, go somewhere else! More

Great Experience I needed a new car FAST! Paul Lane helped me and went the extra mile to get me in the car I wanted! I needed my new car for a weekend work trip that w I needed a new car FAST! Paul Lane helped me and went the extra mile to get me in the car I wanted! I needed my new car for a weekend work trip that was already planned. I went in, told him what I wanted and he found it a couple hours away! He was able to pull that car and have it for me first thing in the morning ready to go! There is nothing that could have been done to make my experience any better. Great service all around! More

Quick oil change I brought my Oddessy in for an oil change and was very please to back on the road in under an hour. My service advisor Aaron Varela handled everything I brought my Oddessy in for an oil change and was very please to back on the road in under an hour. My service advisor Aaron Varela handled everything wonderfully. He significantly exceeded my expectations. More

Excellent Because the services was excellent and done in a timely manner. Mr. Eric Reason answered all of my questions. He was friendly and very helpful. Because the services was excellent and done in a timely manner. Mr. Eric Reason answered all of my questions. He was friendly and very helpful. More

Poorly treated The good: the list price for the 2014 Honda Odyssey was relatively low, so I drove from Oklahoma to check it out. The list prices for the Honda Odysse The good: the list price for the 2014 Honda Odyssey was relatively low, so I drove from Oklahoma to check it out. The list prices for the Honda Odyssey are higher than the retail blue book value. I was wrong in looking up the blue book value for this Odyssey having an alloy wheel option, which it didn't have, making the blue book value even lower than the list price. The bad: there is a lot of it, and there is no excuse. Carl Rathburn, before I drove 5 hours, told me on the phone that as an out of state customer, I could finance using any bank in Texas. I am a USAA member, and USAA IS based in Texas, and therefore it was easy to think I could buy using financing through USAA. Carl told me it would be accepted. Then I get there, and was informed by Carl and a sales manager that they could not take my USAA financing, because I lived in Oklahoma, and that it was a company rule. The reasons: IF the payment didn't work, then they could not easily come to Oklahoma to take back the van I would have just bought, and so they cannot take USAA customers from outside Texas. Never mind that you could drive 5 hours within Texas. So that was a crap reason for the company rule. Now for the additional facts: Honda of Burleson is a USAA Certified Dealer. I found the van I purchased through USAA's Car Buying Service, which gave me a price. Honda of Burleson is supposed to honor their agreement with USAA and accept USAA financing, and for me, they did not, violating their deal they have with USAA. I was instead stuck with their dealer financing, not in a position to apply to any other Texas-based banks' loans due to time, and their dealer financing was an entire 1.99% higher APR than my pre-approved USAA loan. The cherry on top, the rub my face in the dirt, is that their dealer financing bank, TD Auto Finance, has no location in Texas. On the TD website, they have locations to contact them in Michigan, Maine, and South Carolina. Later, when I got my permanent license plate, I discovered the screws for the license plate do not match up with the holes, so you can only just start to screw them in. Also, they did not come down on their list price at all after I counter-offered, so other Honda shoppers will want to remember that if they shop at Honda of Burleson. My reasons why they should have were that it was missing a key ($200 or so to replace) and there were about 800 more miles than they listed it as having. It was also above the retail value by I think at least $2000, however, I did not mention that like I should have. My experience with Honda of Burleson was dissatisfactory. Carl Rathburn, at best, was too lazy to figure out that they would not accept my USAA financing before I visited, and at worst, lied about it to get me to come see the van. I do not know which it was. And it is a lie that I was going to be required to use a bank based in Texas when Honda of Burleson hypocritically does not have a dealer financer based in Texas. Unfortunately, I have to admit I was screwed and I regret making the deal, which is partly my own fault, I know. More

Honda of Burleson is Awesome Honda of Burleson provided me with the best car buying experience I have ever had! The selection of vehicles was fantastic. David, my sales person, Honda of Burleson provided me with the best car buying experience I have ever had! The selection of vehicles was fantastic. David, my sales person, did an awesome job explaining the car and all of my purchase options. Finance was fantastic explaining to me the benefits that go with my vehicle. This is the only dealership I will do business with in the future. Victor Bernal and his team are the best! More

Excellent Very good and curtious. The coffee and donuts very great along with the TV. I like that they look at everything and give me a written report. Very good and curtious. The coffee and donuts very great along with the TV. I like that they look at everything and give me a written report. More

Great experience While I don't think the reception area is fully functional the rest of my experience was great. I waited 15min and people were paged three times to co While I don't think the reception area is fully functional the rest of my experience was great. I waited 15min and people were paged three times to come out to reception but Sammy who came to help me despite being busy was amazing. He worked quickly to get my car taken care of for our scheduled oil change and recall work while helping me to get shuttled home so I wouldn't have to wait through the repairs. More