Burdick Mazda

In early April, while driving home on the highway, I noticed my 2004 Mazda 3 (150K miles) started making a knocking sound when I accelerated at high speeds - around 65mph. I drove slower to get home. noticed my 2004 Mazda 3 (150K miles) started making a knocking sound when I accelerated at high speeds - around 65mph. I drove slower to get home. In the morning, I dropped it off at Goodyear near my office to have them look into what was going on. I got a call back from them that my engine had only 1/2 a quart of oil (synthetic) in it and this most likely has caused the engine to begin to fail. When I told them I had the oil changed at the dealer (BURDICK MAZDA) 2 1/2 weeks earlier - he said that someone there must have messed up as there are no leaks and the engine is not burning any oil. It was their opinion that the dealer never topped off the engine after removing the oil. And had it not been the fact that I had been using synthetic since day one, my engine would have seized up long ago. When I called Burdick and told them what just happened, they told me to bring the car down, right away. They spent 5 minutes with it and then Matt the Manager says "Well, we billed you for it so we must have put oil in it." So I asked him if there were any leaks - he said no. Any signs that the engine is burning oil? Nope. So he says, "Somehow it came out...do you want us to order a $4000 engine for you?" Matt would not even entertain the possibility that they could have made a mistake like this...even though he was not there to do the work himself, or supervise who did. I know that these things happen unfortunately. So I reminded him that since buying my car in 2004, I had brought it there religiously every 3500 miles for an oil change and other maintenance - overpaying every time but hoping my loyalty to them as a customer would pay off in customer service someday. He gave me a smug look to let me know he wasn't even listening anymore - so I took my keys and walked out. I called Mazda's National Customer Service to get something on record with them - which I did - but I think that was just a waste of time. What really amazed me was that knowing they have an upset customer out there and they did not make any effort to reconcile in any way. No, "hey, let's trade this in and get you something new - we'll work up a great deal" or "Let's split to cost on a new engine". Nothing. No phone call. No emails. What they also didn't know is how many people I have turned away from Burdick Mazda in the past few weeks. Do right to 100 customers and they'll tell 10 people. Do wrong by one and they will tell a hundred. More