Burdick Mazda

Terrible service department Following the purchase of two new vehicle in 2015, warranty repairs were needed for both. Getting an appointment is not easy, and they will only sche Following the purchase of two new vehicle in 2015, warranty repairs were needed for both. Getting an appointment is not easy, and they will only schedule an appointment for at least two weeks out. Even a simple oil change, requires a two week wait, even though they advertised immediate service, no appointment necessary, I was turned away twice without an appointment. Scheduled service has gone bad several time, requiring repeated returns because parts are not available. They have to order parts, then they call when parts come in, to reschedule a visit, another delay of at least two weeks. Technicians then ordered and installed wrong parts, requiring another round of delays. its been back and forth to the dealership for over a month and still not repaired properly. The parts department is total incompetent. I ordered a part for my other car. Parts department informed me the part came in. I then scheduled an appointment to bring the car in to have the part installed, and when I arrived two weeks later, the parts were mysteriously missing, and I was informed I never ordered the parts. I attempted to contact the service manager by phone and left messages on two occasions, no return call. I then visited the dealership to speak to the service manager, and was informed he was not available. I asked that he call me. I'm still waiting for the call. More

Unacceptable Behavior by Dealer SSTien: Allison Roling, Internet Manager at Burdick Mazda promised us a deal on a 2015 CX5 iSport. She sent me an e-mail & confirmed the deal by te SSTien: Allison Roling, Internet Manager at Burdick Mazda promised us a deal on a 2015 CX5 iSport. She sent me an e-mail & confirmed the deal by telephone on October 28th. Here is her e-mail: [Allison says]: Can you best a $0 down including taxes for a 36 mos. lease on a 2015 CX5 i sport, AWD, 10000 miles/per year... Romana Mazda will offer one for $249 mo. for 39 mos with a $1500 down payment... I look forward to hearing from you. Have a great day! Thank you, Allison Roling SSTien: I confirmed this deal by telephone. She stated that the deal would have to be completed that evening, Tuesday, October 28. My wife and I drove 1 hour and 15 minutes from Ithaca, NY to Burdick Mazda. When we arrived Joel Russell, whom Allison stated we would be completing the deal with, refused to do it. He even agreed to do the deal if we could provide Allison's statement. We all went to my e-mail and I showed Mr. Russell the e-mail string concerning it. He still refused to do it, stating "I won't do it." My wife and I, infuriated with this left the dealership and drove an hour plus back to Ithaca. AFTER SPEAKING WITH OTHER MAZDA DEALERSHIPS we had also been dealing with, we were told to send a letter. Thank you for your concern. Stephen S. Tien & Dorothy Shaffer More

In early April, while driving home on the highway, I noticed my 2004 Mazda 3 (150K miles) started making a knocking sound when I accelerated at high speeds - around 65mph. I drove slower to get home. noticed my 2004 Mazda 3 (150K miles) started making a knocking sound when I accelerated at high speeds - around 65mph. I drove slower to get home. In the morning, I dropped it off at Goodyear near my office to have them look into what was going on. I got a call back from them that my engine had only 1/2 a quart of oil (synthetic) in it and this most likely has caused the engine to begin to fail. When I told them I had the oil changed at the dealer (BURDICK MAZDA) 2 1/2 weeks earlier - he said that someone there must have messed up as there are no leaks and the engine is not burning any oil. It was their opinion that the dealer never topped off the engine after removing the oil. And had it not been the fact that I had been using synthetic since day one, my engine would have seized up long ago. When I called Burdick and told them what just happened, they told me to bring the car down, right away. They spent 5 minutes with it and then Matt the Manager says "Well, we billed you for it so we must have put oil in it." So I asked him if there were any leaks - he said no. Any signs that the engine is burning oil? Nope. So he says, "Somehow it came out...do you want us to order a $4000 engine for you?" Matt would not even entertain the possibility that they could have made a mistake like this...even though he was not there to do the work himself, or supervise who did. I know that these things happen unfortunately. So I reminded him that since buying my car in 2004, I had brought it there religiously every 3500 miles for an oil change and other maintenance - overpaying every time but hoping my loyalty to them as a customer would pay off in customer service someday. He gave me a smug look to let me know he wasn't even listening anymore - so I took my keys and walked out. I called Mazda's National Customer Service to get something on record with them - which I did - but I think that was just a waste of time. What really amazed me was that knowing they have an upset customer out there and they did not make any effort to reconcile in any way. No, "hey, let's trade this in and get you something new - we'll work up a great deal" or "Let's split to cost on a new engine". Nothing. No phone call. No emails. What they also didn't know is how many people I have turned away from Burdick Mazda in the past few weeks. Do right to 100 customers and they'll tell 10 people. Do wrong by one and they will tell a hundred. More