Budd Baer Subaru - Service Center

The experience was good for the most part however after having the oil changed in 2019 Legacy it was returned two quarts low on engine oil. Causing the low engine oil level warning to come on. having the oil changed in 2019 Legacy it was returned two quarts low on engine oil. Causing the low engine oil level warning to come on. More

The repair I came infor was not successful. Still have the same problem .Touch screen not always working Still have the same problem .Touch screen not always working More

Service is always good, prompt and courteous. I always recommend their service and sales departments. I always recommend their service and sales departments. More

Efficient. That’s how I’d describe Bud’s people. Check in and work are great. Waiting room is comfortable. That’s how I’d describe Bud’s people. Check in and work are great. Waiting room is comfortable. More

Took care of a warranty issue in a timely and professional manner. Stacy took time to inform me of what needed done. professional manner. Stacy took time to inform me of what needed done. More

I always have a great experience when I come in for service! Miss Bruno was great with giving me updates and keeping me informed service! Miss Bruno was great with giving me updates and keeping me informed More

I would typically rate higher, but I was disappointed in the communication to me and the repair of my vehicle. I was notified during my service that my rear brake pads, although passing state inspection, we the communication to me and the repair of my vehicle. I was notified during my service that my rear brake pads, although passing state inspection, were low in the yellow, and recommended replacement. I agreed and the brake pads were replaced. When I went to pick up the vehicle, my service advisor covered all the service performed. She told me the rear brake pads AND ROTORS were replaced, significantly increasing my bill. I was never notified that my rotors needed replaced, nor did I give permission to replace the rotors. I would have expected that if the rotors needed replaced for state inspection, I would have been notified. If I didn’t have the brake pads replaced (which didn’t need it at the time), I’m sure my rotors would not have been replaced. I don’t believe that rotors require replacement when brake pads are replaced. It didn’t register with me at the time the service advisor went over my repairs, so I didn’t question anything. It was later at home, reviewing my service report, that I focused in on the rotor replacement. I have brought my wife’s 2019 Forester in to Budd Baer for preventative maintenance every 6 months. I have had nothing but great experiences with the dealership, until now. I will continue to bring the vehicle in every 6 months according to the maintenance schedule. But I will be more cautious going forward (strike one). Thank you. Carl Battistone More

A bit expensive. I'm an old man on a fixed income. but it was OK. I'm an old man on a fixed income. but it was OK. More

Use Express service and work was completed in a timely and efficient manner. However, I was charged for tire rotation despite the fact that was supposed to be free base on having bought tires in a prior and efficient manner. However, I was charged for tire rotation despite the fact that was supposed to be free base on having bought tires in a prior service call. Called to point that out when I got home and reviewed invoice. They agreed to remove. More